Information Technology (IT) Support Analyst or Consultant - The University of Iowa - Iowa City, IA - EXPIRED
This is an archive of an expired job.
Job Information:
Company: The University of Iowa
Information Technology Services (ITS) organization, a campus-wide provider of technology services for academic, research, and service missions, is seeking to fill a full time position(s) in the Extended Support group. This position provides technical consulting and support for a variety of University departments that ITS supports and provides backup to other technical support groups as needed. This position is responsible for the basic design, installation, setup, maintenance, applying of security patches, operational integrity and support of stand-alone and networked computer systems, including installation and maintenance of software. Considerable interaction with University staff, faculty and students will require knowledge of ITS services, policies and procedures, excellent interpersonal skills, and the ability to connect customers with the right solutions in order to fully meet their IT needs.
Applicants must have a valid U.S. driving license and be able to meet the University of Iowa’s Fleet Safety requirements (see website for info) http://www.uiowa.edu/~our/opmanual/v/19.htm#195 .
This Professional & Scientific full time position will be filled as an IT Support Analyst (PIC1) or IT Support Consultant (PIC2) based on the qualifications of the successful candidate.
Annual Salary Range: IT Support Analyst (PIC1): $38K– to commensurate
IT Support Consultant (PIC2): $40K – to commensurate
Note to Applicant: The qualifications for this job posting are described as competencies or behaviors needed to be able to perform the job duties of the position at a defined proficiency level/standard. The proficiency levels required for the PIC2 position are extensive, PIC1 position are working. For a complete definition of the proficiency levels click on the proficiency levels link above.
Please note regarding references: Five professional references will be requested and required at a later step in the recruitment process.
KEY AREAS OF RESPONSIBILITIES AND DUTIES
- Assist end users with configuring, installing and maintaining stand-alone and networked multi-user computer operating systems based on existing guidelines;
- Provide set up assistance and support for mobile and remote computing including personal mobile devices (smartphones, tablets, etc.);
- Identify and troubleshoot hardware and software issues for Windows and Apple personal computers and laptops;
- Identify and troubleshoot issues on personal mobile devices (smartphones, tablets, etc.) connecting to University of Iowa services, such as email, wireless networking, etc;
- Research innovative ways to use information technology to improve office workflow and communication and make basic recommendations based on that research;
- Provide basic one-on-one training on hardware and software applications;
- Document user support activities (incidents and requests);
- Create and update existing support process documentation.
- EDUCATION REQUIREMENT
- A Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
REQUIRED QUALIFICATIONS for the IT SUPPORT ANALYST – (PIC1) level
Person(s) in this position are expected to work at a “working” proficiency level unless specified.
- Professional support experience (typically 6 months - 1 year) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies;
- Experience supporting Windows personal computers and laptops;
- Experience supporting printers, multi-function devices, etc.;
- Experience supporting personal mobile computing devices (smartphones, tablets, etc.);
- Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions;
- Demonstrated excellent written and oral communication skills;
- Physical ability to routinely lift, carry and transport computer equipment up to 50 pounds;
- Excellent interpersonal, customer service and teamwork skills (including with technical peers);
- Must have a valid U.S. driving license and be able to meet the University of Iowa’s Fleet Safety requirements (see: http://www.uiowa.edu/~our/opmanual/v/19.htm#195 )
REQUIRED QUALIFICATIONS – for the IT SUPPORT CONSULTANT (PIC2) level in addition to above:
Person(s) in this position are expected to work at an “extensive” proficiency level unless specified.
- Professional support experience (typically 1-3 years) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
- Experience managing workstations using SCCM or other desktop management tools and strategies.
DESIRABLE QUALIFICATIONS for IT Support Analyst (PIC1) and IT Support Consultant (PIC2)
- Experience supporting Apple personal computers and laptops (Working)
- Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console
- (Desirable for PIC1, Required for PIC2): Experience managing workstations using SCCM or other desktop management tools and strategies
- General knowledge of the services and technologies provided by ITS and the campus IT organization and environment
ADDITIONAL INFORMATION
- The selection process will include a criminal background and credential check on final candidates.
- To apply, please visit: https://jobs.uiowa.edu/ and reference the position by classification of IT Support Consultant or Requisition # 66371.
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.
The University of Iowa offers a full array of benefits, or cafeteria-style programs that add considerable value to your total compensation. The flexibility allows you to select the option that best suits your personal needs.
- There are four "core" insurance benefits provided for all Faculty and Professional & Scientific staff as follows:
- Comprehensive Health Insurance plan
- Comprehensive Dental Insurance plan
- Group Term Life Insurance
- Disability Insurance
- Offers two retirement plans from which you may choose, both with generous University contributions as well as a Voluntary Retirement Savings Program.
- Provides Vacation, Sick Leave, Family Caregiving Leave, Catastrophic Leave and Holiday pay.
- Vacation accrues at 16 hours/month; the accrual rate includes 2 personal holidays.
- All regular employees receive 11 paid holidays: 9 scheduled holidays and 2 personal holidays that accrue and are taken as vacation.
- Offers a variety of wellness programs and membership incentives to our Campus Recreation and Wellness Center
- The option to deposit pre-tax money to use toward eligible health and dependent care spending accounts.
- More detailed information is available on the Benefits Office website. http://www.uiowa.edu/hr/benefits/
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