Supervisory Information Technology Specialist - SV-2210-J - Transportation Security Administration - Arlington, Virginia - EXPIRED

This Supervisory Information Technology (IT) Specialist position is located in the End User Services Division (EUSD) within the Office of Information Technology (OIT), Transportation Security Administration (TSA), Department of Homeland Security (DHS). If selected for this position, you will serve as the Section Chief for the Land Mobile Radio (LMR) and International/Federal Air Marshall Service (FAMS) Support Section, Field Relations Branch, within the Office of Information Technology (OIT), reporting directly to the Branch Chief, Field Relations Branch. Typical assignments include but are not limited to:

• Supervising the development of business case justifications and cost/benefits analysis analyses for new technology spending and initiatives.
• Managing the development of risk assessments associated with technology related investments and purchases.
• Supervising the development, maintenance and implementation of strategies to manage and assess relationships with field stakeholders.
• Managing the Headquarters/customer interface for all customer support for LMR systems and international/FAMS field office service needs, including voice/data circuits, Commercial Off-The-Shelf (COTS) software license services, and hardware acquisition services.
• Supervising the development of IT related scopes of work for LMR systems and international/FAMS sites to ensure field needs are fully addressed and sites are in compliance with local laws, directives and requirements.
• Providing guidance and leadership to staff acting as primary Contracting Officer\'s Technical Representative (COTR) for branch procurements.
• Providing guidance and supervision in the development of strategies that coordinate and monitor all stages of the system development life cycle as it pertains to the deployment of IT infrastructure.
• Developing organizational goals, priorities, and IT spend plans; leading project reviews and providing IT leadership; and partnering with external divisions to support and maintain the IT operating environment.
• Monitoring progress and data reporting of IT project activities such as technology refreshes, software procurements and renewal, telecommunications maintenance including billing, physical inventories, warranties and license compliance.

Supervisory duties include: coordinating and managing projects; setting priorities; assigning work; monitoring and evaluating performance; coaching and developing employees; approving leave; and taking or recommending corrective/disciplinary actions as appropriate.

FOR ALL IT POSITIONS: Applicants must possess IT-related experience demonstrating each of the four basic competencies listed below.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.

In addition to the requirements listed above, to qualify for the SV-J Pay Band (equivalent to GS-14), you must have one year of specialized experience at the SV-I Pay Band or GS-13 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the particular knowledge, skills and abilities to successfully perform the duties of the position, and is typically in or related to the work of the position to be filled. Such experience includes working with cost/benefit analyses, applying information technology project management principles, methods, and practices to develop plans and schedules, define milestones and deliverables, monitor activities, evaluate and report on accomplishments, and administer program budgets.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

NOTE: Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime.

You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.

HOW YOU WILL BE EVALUATED:

You will be evaluated based on a comparison of the position requirements against the quality and extent of the experience and/or related education as reflected in your resume and supporting documentation. You are encouraged to ensure work experiences clearly show possession of the competencies required for this position. We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If, after reviewing your resume and any supporting documentation, a determination is made that you have rated yourself higher than is supported by your application materials, your category placement may be adjusted and/or you may be excluded from consideration for this job.

When completing the assessment questionnaire for this position, you will be prompted to elect if you wish for your application to be considered as External (where Veterans’ Preference applies), as Status (current or former Federal Employees), and/or Internal to TSA as a current permanent or competitive temporary employee. At that time, please select the answer(s) that apply to you and your application to this position.

Candidates will be rated and ranked using Category Grouping procedures. Under Category Grouping, candidates will be rated and ranked into one of three categories:

Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position;

Well Qualified - applicants possessing experience that exceed the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job; and

Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.
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