Information Technology Specialist (OS) - SV-2210-I - Transportation Security Administration - Arlington, Virginia - EXPIRED

This Information Technology (IT) Specialist position is located in the Operations Engineering Division (OED), Office of Information Technology (OIT), Transportation Security Administration (TSA), Department of Homeland Security (DHS). If selected for this position, you will serve as a technical specialist in support of the systems engineering enterprise operations, processes, and Systems Engineering Life Cycle activities. Typical assignments include but are not limited to:

• Providing lead support to promote the protection of the IT infrastructure by incorporating IT Security and Cyber security requirements, technologies, and processes into all engineering projects.
• Supporting complex technical infrastructure projects necessary to maintain or modify critical information technology systems and networks.
• Serving as IT Project Lead responsible for designing, maintaining, implementing, and modifying IT systems and networks.
• Monitoring contractor progress, policies, procedures, techniques, methods and management controls affecting TSA hardware, software, and overall concept of operations to ensure the TSA IT operational environment is performing optimally.
• Ensuring qualitative root cause analyses during operational incidents and outages; providing customer support coordination; and ensuring resolution to outstanding performance.
• Analyzing program and project plans for the Operations and Maintenance (O&M) aspects of the system infrastructure to ensure O&M requirements are addressed.

FOR ALL IT POSITIONS: Applicants must possess IT related experience demonstrating each of the four basic competencies listed below.

1. Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
2. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.

You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.

HOW YOU WILL BE EVALUATED:

You will be evaluated based on a comparison of the position requirements against the quality and extent of the experience and/or related education as reflected in your resume and supporting documentation. You are encouraged to ensure work experiences clearly show possession of the competencies required for this position. We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If, after reviewing your resume and any supporting documentation, a determination is made that you have rated yourself higher than is supported by your application materials, your category placement may be adjusted and/or you may be excluded from consideration for this job.

When completing the assessment questionnaire for this position, you will be prompted to elect if you wish for your application to be considered as External (where Veterans’ Preference applies), as Status (current or former Federal Employees), and/or Internal to TSA as a current permanent or competitive temporary employee. At that time, please select the answer(s) that apply to you and your application to this position.

Candidates will be rated and ranked using Category Grouping procedures. Under Category Grouping, candidates will be rated and ranked into one of three categories:

Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position;

Well Qualified - applicants possessing experience that exceed the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job; and

Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.
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