Women's Job List

Customer Service Representatives Resume


LOG IN OR REGISTER TO CONTACT ME

This button will open the login/register page in a new tab. After logging in, come back to this page and refresh your browser.

Resume:


                                   Donna Cuyler  

 

 

            PROFESSIONAL EXPERIENCE

 

April                Aon Hewitt                                                                                         CSR

Present                   Responsible for providing participants with information pertaining to their

Spending Account. Verifying eligibility, eligible and ineligible expenses under the plan working with Providers and Participants to ensure all the required documentation is submitted to substantiate all claims, providing participants with deadlines to file and incur any claims. Being an advocate on the behalf of the participant to ensure they utilize their Spending Account to meet the needs of themselves and family members.

                           

August             Randstad                                                                                            CSR

April              Responsible for enrolling participants in the annual enrollment benefit elections,

                          Providing pertinent information about the various plans and benefits available

                                 Declaring events and enrolling new hires in their benefits. Coordinating with

Benefit Specialist to ensure the correct benefits are being offered and the correct         and most updated eligibility information is available. Responsible for providing participants with information pertaining to their Spending Account, Verifying eligibility, also verifying eligible and ineligible expenses under the plan. Working with Providers and Participants to ensure all the required documentation is submitted to substantiate all claims, providing participants with deadlines to file and incur any claims. Being an advocate on the behalf of the participant to ensure they utilize their Spending Account to meet the needs of themselves and family members.

 

  

September May

AON-HEWITT                                                                               Quality Coach

 

Responsible for auditing employees involved in the Annual Enrollment with Aon Corporation. Also provided coaching to the new hires and the CSR’s on the DEVA team. Performed duties also as a customer service representative for Annual Enrollment, Flexible spending and Deva.

 

January - May  

 

 

Medcost LLC, Winston Salem                        Customer Service Representative

 

Responsible for managing multiple tasks effectively in deadline-driven environment. Directed clients to their medical insurance carriers for benefits and eligibility issues.   Verified with providers the repricing of their claims. Provided claims administrator information and guided providers in the use of the website and repricing on-line guide

.

April - March

 

 

CenterPoint Human Services, Winston Salem, NC                Front Desk Clerk

 

Provided front-desk representation, clerical support and customer service for facility providing various services for individuals challenged by life situations. Responsible for providing prompt, courteous and efficient service to clients of varying ethnic socioeconomic backgrounds.

 

May – April

 

 

Nash General Hospital,   Rocky Mount, NC     Patient Account Representative

 

Accountable for coordinating care, scheduling appointments, handling insurance

Authorizations, processing claim forms, entering charges, preparing deposits and discharging patients.

 

                                   ADDITIONAL EXPERIENCE

 

                                       United States Army – Honorable Discharge –

                                                         Computer Operator Supervisor

                                                                     Data Entry Operator

 

                                                EDUCATION

 

Forsyth Technical Community College - Winston Salem, NC

AAS in Paralegal Technology May

 

                                     Maric College of Medical Careers – San Diego, CA

                           Completed Course in Medical Assist, received Certificate in

 

                                                     Grossmont College – El Cajon, CA

Completed courses in pursuit of Bachelor of Science Degree in Business Administration