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Client service manager Resume


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Resume:


Sahra Pishbin

Greensboro Drive, Apt # Mclean, VA

Phone: (phone hidden)E-mail: (email hidden)

Education

Northern Virginia Community College, -Current

Business Management

Experience

 

SunTrust Bank – Client Service Manager Sep- Current                    Great Falls, VA          

  • Provide administrative support such as process company invoices, order supplies, and filing

  • Engage in courteous, efficient and culturally sensitive customer service to the banks international clients base by managing and maintaining the needs of clients

  • Facilitate communication between various departments and between office personnel

  • Assist Relationship Managers and Support Specialists with client documents

  • Assist relationship managers with editing and preparing proposals

  • Assisted with the transfer projects, standardization of account coding

  • Assisted clients with service related issues such as balance information, payments, transaction delays and statements

     

    Wells Fargo (Wachovia) – Service Manager Jan- Sep    Fairfax, VA    

  • Review various reports generated between department to assure accuracy and completeness of processes

  • Provide administrative support such as process company invoices, order supplies, and filing

  • Engage in courteous, efficient and culturally sensitive customer service to the banks international clients base by managing and maintaining the needs of clients

  • Facilitate communication between various departments and between office personnel

  • Assist Relationship Managers and Support Specialists with client documents

  • Assist relationship managers with editing and preparing proposals

  • Assisted with the transfer projects, standardization of account coding

  • Assisted clients with service related issues such as balance information, payments, transaction delays and statements

     

    Capital One – Lead Teller Jan- Dec                                Fairfax, VA

     

  • Responsible for overall branch teller team performance, branch service excellence, and branch operational adherence.

  • Directly manages and coaches all branch teller teammates and is responsible for team performance in various measures.

  • Coaches and develops direct reports through feedback, In-the-Action and scheduled Monthly Developmental Coaching as well as performance management.

  • Conducts interim and annual reviews and is involved in recruiting and selection of teller candidates.

  • Also responsible for assisting Branch Manager in leadership of branch, and is part of the branch leadership team. Acts as second in command to Branch Manager.

  • Manages tasks and functions within the branch as delegated by the branch manager.

Bank Of America- Lead Teller   Feb - Sep

  • Coach and train the teller team to process transactions accurately, efficiently in accordance with established policies and procedures.

  • Create a positive team environment in the banking center by modeling appropriate behaviors.

  • Assist teller associates by using in-depth policy and procedure knowledge to handle more complex transactions and issues.

  • Maintain the highest level of customer service standards while consistently delighting our customers and exceeding expectations.

  • Ensure banking center compliance is within federal regulations.

Macy’s- Makeup Artist “ Estee Lauder”   Jan-Jul, Jan-Aug

Makeup Artist

Lillie’s Restaurant – Hotel Food and Beverage operations (Asst. manager)Dec. – Jan. Washington, DC        

  • Managed all facets of restaurant operations: Staff management, customer relations, vendor relations, budgets, inventory control, purchasing

  • Effectively led and coached employees through training and weekly meetings with staff to promote increased productivity levels, employee satisfaction, and open communication

  • Provided motivational meetings with staff ion a weekly basis

  • Provided one-on one motivational meetings

  • Maintained excellent customer relations; coordinated promotions to attract clients

  • Followed up on customer complaints and built base of repeated clients

  • Managed accounting functions including insurance billing, expense tracking, year-end closing

  • Constructed and presented internal business management and external advertising materials

    Lord and Taylor, (Administrative assistant), June. - December.      Mclean ,Virginia

  • Constructed marketing materials to increase client base which in turn made me responsible for increased sales

  • Organized and scheduled client appointments

    Azadeh Pharmacy , (Administrative Assistant), January - February

     

     

  • Constructed marketing materials to increase client base which in turn made me responsible for increased sales

  • Organized and scheduled client appointments

     

      

     

               

Skills & Interests
  • Language Skills: Fluent in English and Farsi
  • Volunteer EMT, Fairfax fire and rescue.

 

 

Summary of Qualifications___________________________________________________________________________

 

Building customer service skills have been a focal point of my work experience. My interpersonal, verbal, and written communication skills have greatly been developed through my past and current experiences. I have the ability to multi-task in a fast paced environment. I am a very motivated and reliable individual with the ability to adapt to different environments and settings. With my strong work ethics, I am certain that I will gain a wealth of knowledge through my experiences in the challenging and diverse atmosphere this opportunity offers. Committed to professionalism; highly organized, work under strict deadline schedules with attention to detail; have excellent written and verbal communication and management skills.