Service Advisor Resume
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Resume:
o years of customer service with strong client service orientation, and friendly.
o Proven record of reliability, responsibility, and flexibility.
o Have knowledge of general office machines and telephone systems, ability to work with computers and internet.
o Punctual, efficient, professional, and detail oriented.
o Strong written and oral communication skills.
o Productive; willing to learn, and handle any tasks needed.
o Ability to solve problems through creative thinking and determination; results-oriented; self-starter.
o Able to organize, prioritize and ability to multi-task, and work well with others and independently.
o High degree of discretion in dealing with confidential information.
o Demonstrated ability to engage in outbound sales activities and acquire new business.
o Demonstrated ability to successfully deepen and retain client relationships
o Product/service knowledge; expertise in articulating product/service information to clients
o Demonstrated strong financial/business acumen.
o Ability to have highest sales in a day, month, and in year.
Ø Answer incoming telephone calls, and set appointments, as necessary.
Ø Look up parts in computer and catalogs to wholesale and retail customers, provide quotes of parts/services and availability.
Ø Special orders of merchandise; receive and fill orders.
Ø Maintain retail sales floor of merchandising, pricing, and stock.
Ø Place stock orders, check in freight, and stock shelves and sales floor.
Ø Inventory control and posting of new receipts.
Ø Training/managing employees
Ø Pull stock orders, dispatch to delivery drivers and deliver products.
Ø Package and ship packages of orders to customers.
Ø Balanced daily cash reports with consistent high accuracy.
Ø Prepare and present Treasurer’s Report; bank deposits; pay District’s bills; send Thank You cards; maintain petty cash; and maintain District’s funds.
Ø Prepare repair order for client/vehicle and obtain any concerns to be addressed.
Ø Maintain/type all notes necessary on repair orders, prepare estimates of labor and parts for services, call client to update/upsell service(s) and maintain authorization logs.
Ø Dispatch repair orders and parts to technicians.
Ø Maintain technicians work load and make sure performed as necessary and in a timely manner.
Ø Verify statements from vendors and all parts are put on the correct repair orders.
Ø Set up line of credit for clients, upon credit company approval.
Ø Obtain client’s signature/initials of invoices, process cash/credit cards tendered, and file as necessary.
Ø Return parts to proper vendors, and track the processing of returns.
Ø Maintain general housekeeping, and make coffee.
Al-Anon Family Group (Non-Profit Organization) Sacramento, CA
AIS Office Volunteer, / – Present
District Treasurer, / – Present
Group Representative, / – /
Street Tech Auto Care Orangevale, CA
Service Advisor, / – /
Made In America/Made In Japan Rancho Cordova, CA
Service Advisor, / – /
Made In America/Made In Japan Sacramento, CA
Service Advisor, / – /
Riebes Auto Parts Citrus Heights, CA
Parts Counter Person, / -/ and /-/
The Car CzarInc. Sacramento, CA
Service Advisor, / -/
Napa Auto Parts Sacramento, CA
Assistant Manager, / - /
Special Orders, / - /
Parts Counter Person, / - /
Timberline Auto Parts Sonora, CA
Parts Counter Person, / - /
Delivery Driver, / - /
Clayton Coffee Modesto, CA
Sales to grocery stores, / - /
Prep, /-/
&#; Microsoft Word &#; Microsoft Excel &#; Activant Database &#; Super Fred Database &#; NAPA Tracs Database &#; MFS Database &#; Mitchell Labor Guide &#; NAPA/TAMS Cataloging and Invoicing
§ Sonora High School, Diploma
§ ROP SHS Cosmetology, CA License.
§ Modesto Junior College—Fashion and Visual Merchandising, Art, Economics.
§ Life Insurance training classes, CA License.
§ Anthony Robbins seminar.
§ Alternators/Starter Motors/Batteries; Brake Systems; Heavy Duty; Hydraulic Hoses; Air Conditioning; Managing Store Employees training.
§ Automotive Training Institute (ATI) training course—Service Writer/Advanced Service Writer courses.
§ American River College--Microsoft Word and Excel courses.
References are available upon request.
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