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Associate Project Manager Resume


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Resume:


Skills Summary

 

  • E-Discovery/ EDRM Knowledge & Application
  • Automated Litigation Support Applications (ALS) – Catalyst, LiveNote, Nuix, Relativity, Ringtail
  • Legal Application Support
  • System & Technical Support           
  • ITIL Framework
  • Operating System Administration – Windows Server ///IIS/ SharePoint; Apache
  • Database Knowledgeable – SQL Server //
  • SQL Programming & Query Creation
  • MS Office  – Excel, Access, Word, PowerPoint, Outlook
  • Written Correspondence
  • Customer Service
  • Text Pad, Adobe

 

 

Education

Bryan University – Online

e-Discovery Project Management Certificate, August

 

  • Intro to E-Discovery
  • Information Technology and Data Architecture
  • Project Management Lifecycle
  • Information Management, Identification and Preservation
  • Collection, Processing and Analysis
  • Managing the Review Process and the Production of ESI
  • E-Discovery: Legal Framework and Case Law
  • Communication Strategies within e-Discovery
  • Budgeting, Risk Management, and Cost Control in e-Discovery
  • E-Discovery Lab – real world skills review
  • E-Discovery Crisis Management – real world e-discovery crisis  scenarios

 

 

University of Redlands – Redlands, CA

Master’s Degree in Information Technology, March

 

California baptist university – Riverside, CA

Bachelor’s Degree in Information Systems, August

 

Professional Experience

Organization of Legal professionals (OLP), Palm Desert, CA

Online Instructor/Presenter   (Contract)                                                                                                                        /-Present

  • Teaching  an Intro to Technology for eDiscovery students where students learn how computers create, store, and manage digital data.
  • Participants also learn the fundamental components of computers, computer devices and network architecture.
  • Participants are also taught how an IT department is structured, thereby facilitating an understanding of how ESI (electronically stored information) is preserved, collected, and stored.

 

DTI LLC, Atlanta, GA

Associate Project Manager                                                                                                                                               /-/

  • Provided assistance to legal solutions project managers on various projects.
  • Assisted in running TIFF Sweeps in Relativity as well as coating tags for various project production volumes.
  • Creation of tracking spreadsheets for client complaints related to Nuix and eCapture processing  jobs.
  • Work order creation for TIFF’ing requests as well as evidence intake work orders for new evidence.
  • PIP (project  input pricing) creation as well as updating PIPs for pricing and confirmation.

 

Howrey  LLP, Falls Church, VA/Los Angeles, CA

Application Support Engineer                                                                                                                                          /-/

  • Provided upper tier server and client side support for enterprise level software applications used firm-wide including complete systems administration and all levels of server and client side support. Also suppoted and maintained  enterprise applications.
  • Served as lead support person for cost recovery (Billback), electronic document workflow management (GlobalScan), and enterprise talent management (viDesktop) software applications. Worked with vendors to intergrate systems as well and coordinating and performing systems upgrades and migrations.
  • Customized client enterprise talent management application data to meet the needs of the end users. Used T-SQL development skills to create regularly automated SQL data feeds to integrate systems.
  • Provided end user support and superior customer service.
  • Authored detailed technical documentation and numerous knowledgebase articles, while assisting in building firm-wide knowledgebase. Utilized ITIL and ITSM lifecycle within organization for knowledge based articles and how users were supported

 

ChoicePoint Government Services / i Inc., MCLEAN, VA

Technical Support Analyst II                                                                                                                                            /-/

  • Provided outstanding technical customer support.
  • Assisted with projects to improve application knowledge.
  • Participated in professional development training activities to remain current with technology trends.
  • Knowledgeable of all government services products including: Fusion Centers, i Inc, iMapData, AutoTrack XP.
  • Provided outstanding customer service and technical support skills, in an integrated environment involving two separate entities assisting with daily customer inquests for technical support via e-mail and phone calls relating to various i software applications, such as Analyst’s Notebook, iBase,  iBridge, TextChart, ChartReader, ChartExplorer, and iMapData’s web-based application. Updated user account data, reset user passwords, and answered questions regarding site functionality.

 

Telarix, Vienna, VA

Client Services Analyst                                                                                                                                                     /-/

  • Provided technical support to iXTools, Interconnect Business Optimization telecommunication clients, analyzing, troubleshooting, and responding to technical issues encountered.
  • Provided client management communication via email, telephone, and CRM ticket response email relating to iXTools issues.
  • Utilized SQL Agent Jobs to monitor, troubleshoot, and fix iXTools scheduled tasks and jobs.
  • Deployed Query Analyzer to identify and correct issues with production data and code.
  • Employed SQL Profiler to troubleshoot and determine SQL stored procedure code issues.
  • Determined nature and severity of issues, conveying information to appropriate individuals and departments for expedited resolution.

 

Hecht's/Macy's, Dulles, VA

Trainer                                                                                                                                                                             /-/

  • Provided POS register training to all new associates.
  • Guided new associates to provide outstanding customer service by meeting customer needs.
  • Ensured all associates adhered to proper safety and hazard procedures.
  • Regularly walked sales floor after training verifying training principles were utilized.
  • Provided outstanding customer service to internal and external customers.

 

Groups and Professional Associations

The Electronic discovery reference model - EDRM  Member,

 Association of certified e-discovery Specialist – Aceds  Member, ; 

 Organization of Legal Professionals – OLP Member,

 Women in ediscovery – WIE Member,