Student Services Representative Resume

Posted on: 2012-11-16

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Education:

Sullivan University-Louisville, Kentucky-Master’s in Human Resource Leadership

Sullivan University-Louisville, Kentucky-Bachelor’s Degree in Business Management

Experience:

National College-Student Services Representative, Louisville, Kentucky /-/

Assists prospective, current and re-entry students with all administrative and academic required paperwork, as well as financial planning.
Perform any/all duties defined in the Student Service Representative position descriptions.
Investigate, develop, recommend, implement, and/or revise University procedures relating to specific area(s).
Serve as the ‘lead worker’ for other staff who have questions.
Act as ‘back-up’ to various administrative employees.
Serve as department liaison to work with other University employees and/or outside agencies relating to assigned area of specialty.
Independently analyze special requests and considerations and make determination and give authorization.
Coordinate workflow and operations as assigned.
Routinely handle confidential information. Assist coworkers, customers, etc with sensitive issues or decisions.
Authorize approvals, exceptions, payments, etc within assigned scope of responsibilities.
May be assigned to act as departmental liaison with other University departments and external contacts.
Administers grades and records placement evaluations.
Maintains accurate student records.

Elwood Staffing-Recruiting Assistant, Louisville, Kentucky /-/

Served as initial contact for callers and visitors to company.
Providing general administrative support to the HR dept, in recruitment.
Performing routine clerical duties including the processing of mail, filing, photocopying, faxing, data entry, scheduling of meetings related to recruitment procedures.
Providing horizontal support to other staff members of the HR unit if needed.
Performing any other supporting tasks assigned by the hierarchical supervisor.
Arranging interviews
Identify sources for qualified candidates.
Prepare for interview such as: make plan of interview, inform to candidates.
Input applicant’s information into HR database
Provided general office support for all functions of the front office.
Maintained a positive, professional and upbeat image at all times.

Humana Inc.-Underwriting Analyst, Contract Specialist, Lead Billing Representative Louisville, Kentucky /-/

Performed standard financial risk analyses using basic skill and techniques in conformance with
Established underwriting policies, procedures and methodologies.
Worked closely with customers, sales offices and agents to resolve demonstrated customer needs.
Participated in special projects as assigned by the underwriting manager.
Completed change request for customer records as well as process renewals and new business installations.
Made changes in benefits, revisions of premium rates for commercial members.
Responsible for auditing and reconciling premium payments for commercial accounts and
Resolving any discrepancies determined in monthly reconciliation process.
Monitored accounts receivables to ensure timely collection payment.
Made collection calls on outstanding accounts.