Mortgage Loan Closer
Experienced Administrative professional highly skilled in Microsoft Word, Excel, Works and Outlook with a diverse background in several different industries. A demonstrated ability to navigate the internet for research purposes. A documented typing speed of 81 wpm, 10,000+ kph in data entry. Noted for disciplined work habits, a rigorous commitment to customer service, highly responsible and dedicated team player.
HAR SS Closing and Funding Auditor, Prelim Closer – Prepared preliminary closing packages, assisting closers with overload of work. After doing this for 1.5 months, was shifted to preparing closing packages that were sent out to borrowers prior to finalizing loans. After several months of auditing, was put back through training to learn complete closing packages. This entailed working with settlement agents, notary closers and the borrowers. Introduction / update calls were made as well as final information and answering questions with the borrower.
2011 to 2011 RE/MAX Platinum Ann Arbor MI
Office Manager – Main function of this job was to manage the office, tracking deals and making sure agents commission checks were cut in a timely manner; posted complete files for main office in Brighton. Managed front desk receptionists, including advertising, interviewing, hiring and training. Kept track of training records for agents. Made sure office supplies were up to date. Process paperwork for any new agents.
2010 to 2011 ISGN Livonia MI
Contract Mortgage Processing
Processor – Worked with borrowers, underwriters and 3rd party vendors to obtain necessary information needed to meet conditions for a mortgage. Customer Service included weekly status calls to update and answer any questions.
Experience: 2010 to 2010 ADECCO Ann Arbor MI Contracted to Citi Mortgage
Specialized in Customer Service, working with incoming customer calls regarding questions about the solicitation for loan modification. Also processed modification packages and performed preliminary prequalification with customers by phone.
2009 to 2010 Zero Chaos Livonia MI
Contracted to Bank of America
Specialized in Customer Service, working with loan officers and underwriters to gather the necessary
documentation needed to meet conditions for loan files; worked with 3rd party vendors as well.
Updating and managing paperless files. Occasionally worked the closing table, notarizing signatures
and documents. SS
2008 GMAC Mortgage Corporation LLC Ann Arbor, MI
2003 to 2006 Retail Mortgage Office
Specialist with both customers and loan officers; working as liaison between Processor, Loan Officer,
Borrower and Underwriter, gathering necessary information from all involved. Trained receptionists,
managed office equipment, managed and updated data bases for monthly mailings as well as any
updates for the loan officers to keep in touch. Notarized closing packages, ordered appraisals through
approved list as well as followed up on outstanding orders.
And Education: Skilled in MS Word, Excel, and Outlook, as well as various proprietary software programs. Additional computer skills include typing at 81wpm and data entry at 10,000 kph. Customer focused with excellent interpersonal skills. Great communication skills, both verbal and written. Confidentiality is of utmost importance.
Professional Sewing Certification: Washtenaw Community College, 2011 – 2012
HS Diploma: Ypsilanti High School, 1973
Licenses: Notary Public, Washtenaw County, Michigan
References available upon request
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