Customer Service Representative
Seeking a position in the Administrative or Customer Service capacity where my accomplishments and initiative will be the basis for advancement and growth while utilizing abilities and skills gained through experience and education.
Medco through Spherion Temp Agency
November 2011 - February 2012
Customer Service Representative
Cheerfully answered over 1200 telephone calls in a month. Demonstrated problem solving ability and resolved customer complaints professionally. Built trust with clients by empathizing, being polite, and friendly. Sound computer usage. Temporary position.
Holiday Inn Express
February 2010 - July 2011
Night Auditor Brattleboro, VT
Verified and balanced entries and records of financial transactions reported during the day. Maintained inventory of vacancies, reservations, and room assignments. Provided excellent customer service, registered arriving guests, answered questions regarding hotel services and services available in the community in person and by telephone. Presented statements of charges to departing guests and received payment. Responded to guest complaints and provided hotel security as needed.
November 2008 - August 2009
Resident Counselor Nashville, TN
Maintained safety and security of the facility through close observation and monitoring approximately 100 residents. Contributed to effective implementation of individual treatment plans of residents through alert observation, "line of sight" supervision, and used forethought to anticipate potentially unsafe situations. Completed accurate and timely documentation of daily reporting of residents' behavior. Assisted in preparing other reports and daily logs as required.
June 2005 - July 2008
Dispatcher Nashville, TN
Assigned call-in accounts, missed stops, and new customers to over 60 drivers based on designated routes and driver locations. Updated, prepared, and dispensed the daily route schedules. Gathered and maintained route sheets documenting pick-ups, route completion, and driver locations. Ensured accountability or route completion through driver check-in procedure. Ran disposal tapes to ensure billing is completed correctly and in a timely manner.
March 2003 - April 2005
Quartermaster San Diego, CA
Performed ship control, navigation, and bridge watch duties. Issued vehicle passes and identification badges to military, contractor, and civilian personnel. Fingerprinted servicemembers for clearances. Trained new employees on the badge system and computer programs. Greeted internal and external customers. Created, organized, and maintained over 200 confidential personnel files.
ING Service Center
February 1999 - February 2003
Team Lead Minot, ND
Liaison between team members and supervisors/managers regarding issues related to operations and personnel. Established rapport with other departments and outside sources to maintain organizational and community support. Resolved customer complaints in a professional manner, ensured customer needs and concerns were met. Directed and guided training sessions on new and updated policy and procedures. Organized department workflow and aided team members on problem cases. Trained and proficient in document imaging, filing, and data entry. Able to type over 40 words per minute.
Minot Daily News
January 1998 - January 1999
District Manager Minot, ND
Recruited, interviewed, selected, and trained personnel to fill carrier vacancies. Recommended and implemented procedures to reduce absenteeism and turnover. Recognized at District Sales Manager of the Month of July for outstanding performance.
Best Western International Inn
January 1997 - January 1998
Lead Security Officer Minot, ND
Maintained loss prevention for hotel and staff members. Protected staff and guests against fire, theft, and illegal entry. Patrolled complex and responded to emergency calls. Provided training to part-time security officers. Trained as a bartender and waitress.
US Air Force
October 1988 - August 1996
Security Specialist Minot, ND
Supervised and performed security activities, including weapon system security, air base defense, resource management and protection, training, pass and registration, and information security. Developed plans, policies, procedures and detailed instructions to implement security police programs. Unit scheduler coordinated appointments for 250 personnel on an average of 100 appointments per month. Drug Abuse Resistance Education officer - taught over 200 students in Kindergarten to sixth grade. Trained as a flightline dispatcher and as a missile field dispatcher.
University of Mary
Bachelor of Science
Management Minot, ND
Community College of the Air Force
Criminal Justice Minot, ND
Completed coursework towards a Criminal Justice Degree.
Distinguished Military Graduate, Quartermaster "A" School, US Navy
Air Force Commendation Medal
Air Force Achievement Medal
Train the Trainer Course, US Air Force
Principles of Instruction, US Air Force
Total Quality Training, Process Action Team, US Air Force
Airman Leadership School, USAF
Drug Abuse Resistance Education officer, USAF
Total Quality Training, Leaders Course, US Air Force
Emergency Services Team Member, US Air Force
Security Police Technical School, US Air Force
Basic Military Training, US Air Force
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