For- and Nonprofit Repositioning Manager Resume
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Resume:
BUSINESS SUMMARY
Accomplished professional with solid record of successive promotions in marketing, funding, event coordination, program development, community reinvestment and management environments. Over years experience in operations, marketing, sales and creative promotions. Special depth in:
- Relations Assessment
- Client Relations
- Program Development
- Departmental Development
- Quality Assurance
- Recruitment and staffing
- Training and motivation
- Community Reassessment & Development
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EXPERIENCE
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BARONS OF BUFFALO, LLC - Present
Asset Repositioning Project Manager
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- Responsible for all redevelopment facets of a privately owned property group based in California;
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- Revitalized all administrative systems and operations while also designating and working with general contractors and other vendors to secure all systems for eight properties throughout Buffalo, New York;
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- Co-developed cash flow system for each building to ensure responsible financial reporting and forecasting;
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- Produced image development and other marketing and public relations for the group including the design and implementation of internet marketing systems;
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- Created renovation plan for three former Section properties to transform them into market-rate tenancy;
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- Worked with all city and county departments for licensure and permit processes;
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- Turned four additional properties, formerly averaging % occupancy, into % occupancy.
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ERIE REGIONAL HOUSING DEVELOPMENT CORPORATION –
General Manager/Marine Drive Apartments
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Oversight of Administration, Maintenance, Custodial, Engineering and all facets of property infrastructure. Includes rent collection and stability, application process according to NYS DHCR regulations, rehabilitation of apartments, marketing to population, safety and security enhancements, grounds and utilities rehabilitation, revision for best return, capital improvements, budgets, and other duties.
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th JUDICIAL DISTRICT – CITY OF BUFFALO HOUSING COURT –
Consultant – Program Coordinator
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In Judge Henry J Nowak was provided a grant through the Oishei Foundation to redevelop Housing Court. The Housing Court Reform Project developed most of the innovations now used daily in this court. I was charged with many duties that placed me in constant contact with community leaders, block clubs, community development organizations, Buffalo Police, Erie County District Attorney and others.
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Duties included but were not limited to education of police officers for the Order to Vacate program, meeting regularly with block clubs and other community organizations to develop streamlined nuisance and housing issues reporting and resolution, new program development such as the Lis Pendens Program whereby financial institutions were held responsible for vacant properties they held liens on and the Rooming House Task Force which resulted in the updating of Chapter of the Buffalo City Charter. Due to the many contacts I developed during this time I still work with neighborhood representatives throughout the city.
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INDEPENDENT CONTRACTOR - Buffalo, NY –
Consultant
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Work with local nonprofits to assist their fund, grant, and marketing development. Client base (paid and in-kind) included Field and Fork Network, Making Fishers of Men & Women, The Latino Business Owners Association, NYS th Judicial System Housing Court Reform Project, Niagara Movement Initiative, the Johnson Park Restoration Project, West Village Renaissance Group, United We Stand – Buffalo, Love Knows No Boundaries, Buffalo Outdoor Urban Education Foundation, Environmental Education Association and others.
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WEST VILLAGE RENAISSANCE GROUP, Buffalo, NY –
Director – Unpaid Volunteer Effort
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Created and developed a c community organization to foster crime abatement, community reinvestment, housing issues and rights, and historic recognition and tourism for a nationally recognized historic district located in the Lower West Side of Buffalo.
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- Recognized as one of “Western New York’s Great Neighborhoods” by Buffalo Spree Magazine (Oct. ),
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- Nominated for a “Great Public Spaces Award”
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- Developed “Internships for Sustainable Communities”
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- Honored as a recipient of a “ Buffalo-Niagara All American City Civic Empowerment Award”
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REMARKETING SERVICES OF AMERICA, INC., Amherst, New York
National Auction Representative
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In the RSA National Quality Control Program, my responsibilities included on-site performance audits of various auction facilities on a nationwide basis. The audit program is of the highest quality assurance which benefits both RSA and its extensive client base. During each visit these facilities were checked for condition report accuracy; reconditioning; marketing efforts; repairs; accuracy of expense reports and estimates; transportation; proceeds timeliness and continual auction/dealer relationships.
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Further duties included travel cost and expense evaluation for budget and schedule recommendations; market trends; marketing and promotion review and development for each facility; new client prospecting and overall facility review and recommendations.
In addition, I assisted in the development of special promotions and training programs for both the company and auction. These promotions include The Great Texas Truck Sale for Dealers Auto Auction of Dallas, Consumer Feedback Program for First Union National Bank and The Close on One training guide during the launch of RSA’s Lease Maturity Management department. Other responsibilities also included:
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- The administration and continual development of the National Quality Control Program’s Monthly and Quarterly Progress Reports while monitoring partner-auction progressive development.
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- Special projects and presentations for internal communications; progressive marketing for clients and vendors; the benchmark project for flooring and trouble-shooting all areas of remarketing and lease maturity management.
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INDEPENDENT CONSULTANT, Buffalo, New York –
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I served various clients with advertising/marketing; sales/management training and motivation; media planning; image development and management; public relations and cross training plans. The major project developed was the Triad System for the retail automotive sales industry through select areas of the Southwest.
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POP RADIO CORPORATION/ACTMEDIA, Buffalo, New York –
Director of Quality Assurance/Public Relations
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Directed Compliance and Customer Service procedures for K+ stores nationwide, which included management of the Field Service Staff (auditors) of ,+; in-office compliance; and customer service representatives and administration.
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- Created and implemented new systems of operations for all departments including budgets; reports; new product research and development; recruitment; training; and increased product development.
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- Reengineered public relations and marketing for innovative satellite delivery systems for , chains nationwide.
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- Conceived, developed, and implemented new training procedures for the national field service staff of ,+ that included simplified, focused materials and video which improved the quality of audit systems and productivity by %. This also increased one-on-one public relations in the field.
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- Consolidated Administration and Compliance staffs and duties while merging Compliance and Customer Service under the umbrella of Quality Assurance. This allowed a combined staff reduction from nine to four while increasing staff satisfaction, responsibilities, and a reduction of costs by $K.
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- Designed improved, impactful sales presentations for national sales reps that produced daily updated store counts, chain identification and compliance percentages on a market-to-market, and region-to-region basis. This created increased sales via a more cohesive rate card while developing user-friendly systems.
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- Redesigned vendor presentation materials that allowed for improved behavioral compliance of %.
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- Instituted employee motivational and cross-training programs.
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BUFFALO PHILHARMONIC ORCHESTRA, Buffalo, New York –
Director of Special Events - –
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Created high yield events to market the orchestra to previously unrecognized audiences in the Western New York community. Co-produced television, print, and radio ads for all events.
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- Initiated and implemented the first Great International Duck Race as part of Friendship Festival ’ which created awareness in the low to middle-income demographics, raised approximately $K net and provided the orchestra with over $K in sponsorships and prizes.
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- Planned and coordinated the first Bills at the Phil event that combined the strengths of both the orchestra and the Buffalo Bills NFL team into one event, once again creating a new awareness of the BPO while raising essential funding.
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Director of TeleResources - –
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- Proposed, designed and implemented the orchestra’s first in-house telemarketing department which reduced overall costs by % while increasing the donor base by %. This resulted in increased revenue of $K.
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- Developed both funding and marketing campaigns that included systems, reports and lead research.
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EDUCATION
State University of New York, Empire State College - Nonprofit/Business Administration
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SEMINARS & CERTIFICATIONS
- Public Authorities Accountability Act - Certification
- Department of Housing and Urban Development - Grant Writing Certification
- Dynamic Presentation Skills; Raving Fans; Who Moved My Cheese; See You at the Top; Career Track Seminars – High Impact Business Communications; Dale Carnegie – Sales Advantage – -week course
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PUBLICATIONS
- Radio Only Magazine – May – Sales vs. Programming?
- Buffalo Rising Online & Magazine - Various Articles
- Western New York Heritage Magazine – The Historic West Village
- After News – Various Articles re: Community Redevelopment
- Strategic Lawsuit Against Public Participation - Let’s Talk About SLAPP
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ADVISORY POSITIONS/VOLUNTEER WORK
- Commission on Citizens Rights -
- Citizens Planning Council - – (Common Council Appointment)
- Re-Tree WNY - Board Member (Grants) – -
- Save Our Streets Task Force - Board Member – -
- Rooming House Task Force - Legislation Committee Chair – –
- Friendship Festival \\\\\\\\\\\\\\\' - LaSalle Park Planning Committee - –
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