Overflow Support Operator Resume
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Resume:
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CAREER ACHIEVEMENTS:
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Administrative Assistant, Secretarial and Customer Service experience in corporate advertising, corporate relocation, finance and higher education Report development for upper management One on one training administration of employees Recognized by internal/external clients for achievement of deliverables and providing superior service Demonstrates ability to effectively and successfully manage multiple assignments in pursuit of organization goals and objectives
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PROFESSIONAL EXPERIENCE:
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/ – / Overflow Support Operator Automated Data Processing (ADP) Tracked client calls for statistical reports daily, weekly and monthly for all service clients Personal contact with clients by phone to perform telephone survey evaluations Created, monitored, updated and dispatched client cases promptly for inbound/outbound call center environment Performed weekly and monthly statistical updates of current client data information Front desk coverage of breaks, lunch and vacation for full time executive receptionist as needed Extensive administrative duties using Microsoft Office - Word, Excel, Outlook Used Siebel and Clarify Case Management Database systems
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/ – / Executive Receptionist AppleOne Employment Service Answered and routed incoming calls to staff and agent subsidiaries nationwide with the use of Microsoft Access, Outlook, and Global Address Databases for inbound/outbound call center environment Scheduled conference room reservations for Executive Staff Maintained and supplied executive and employee butler pantries Performed administrative duties utilizing Microsoft Word and Excel / – / Secretary Eagle Transfer Corporation Typed, edited all correspondence for Controller, Executive VP and department staff Maintained Crostrac Real Estate database system Researched client information for relocation purposes using ACT Contact Management Database system Investigated parking ticket disputes for staff members and provided appropriate data to resolve issues Greeted visitors and screened all incoming phone calls MS Word, Lucent MLX-L switchboard system
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/ – / Receptionist, Secretary, Administrative Assistant Pyramid/Triad Staffing Agency Assist employment candidates with preparing employment applications packets for employment Typed, edited and distributed correspondence, calendar upkeep, meeting scheduling, travel/hotel arrangements Answer and route incoming/outgoing calls to staff and outside vendors Managed conference rooms schedules Switchboard systems: Lucent MLX, AT&T, Packard Bell, Meridian Nortel Norstar Microsoft Office programs – Excel, Word, Outlook
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/ – / Senior Support Specialist (Administrative) Florida State College at Jacksonville Responsible for tracking expenditures for a state college grant program Supervised college student assistants, schedules and approved work assignments Acted as a Liaison for Dean of Student Services interactions between County School Board members Prepared and modified transportation and food vendors contracts within budget guidelines Updated and maintained weekly time and attendance records for adjunct faculty staff Typed and maintained training curriculum material for adjunct teaching instructors
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EDUCATION: Bethune-Cookman University – Bachelor of Science – Business Administration
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SKILLS AND PROFICIENCIES: Microsoft Office – Word, Excel, MS Outlook Typing wpm Excellent Oral/Written Communications Exceptional Customer Services Front Desk Reception, Scheduling and Office Administration Internet Research Proficient with Clarify and Siebel CRM System
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Operator Console Systems: Lucent MLX-L AT&T Packard Bell Mitel Superset Nortel Norstar System Meridian Nortel M/M
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CERTIFICATES AND AWARDS: Certificate: World Class Service - What Was your PDM Today Certificate: World Class Service - Delivering Stellar Service Certificate: World Class Service - Teaming Up for Seamless Service Certificate of Achievement - Information Security Responsibilities Training Received Awards of Recognition for Excellent Teamwork
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