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Receptionist-Admin Ass., Customer Service Rept
My objective is to bring a open feeling to any organization, provide a great service and help keep clients interested in what the organization offers.
AMERICAN BOARD OF MEDICAL SPECIALTIES ~ ABMS, CHICAGO,IL
ADMINISTRATIVE ASSISTANT/RECEPTIONIST, MARKETING & COMMUNICATIONS & FINANCE & ADMINISTRATION
- Maintain central office storage and main library.
- Work and assist director(s) with committee documents (MOC Maintenance of Certification for Diplomates).
- Previously coordinated and prepare various committee meetings, conference calls and drafted memo to committee members.
- Prepare agenda/review books for committee meetings and send out applications for certification of a specialty for review. Type minutes to format.
- Respond to all calls to office, distribute and process mail, add guest to iVisitor security system, receive all guests to office, submit work order requests and perform other duties as assigned.
HIGHER LEARNING COMMISSION ~ NORTH CENTRAL ASSOCIATION ~ NCA, CHICAGO,IL
RECEPTIONIST, CUSTOMER SERVICE REP & ADMINISTRATIVE ASSISTANT
- Function as the initial contact for inquiries concerning accreditation.
- Distribute mail to staff, order supplies and contact service technicians.
- Manage Daily Absence Reporting for attendance and manage monthly postage billing to staff.
AMERICAN MASSAGE THERAPY ASSOCIATION (AMTA), EVANSTON,IL
ACCREDITATION ASSISTANT/ADMINISTRATIVE ASSISTANT (COMTA)
- Respond to inquiries (written, verbal, info box) concerning the accreditation process.
- Compile and monitor activity related to requests and record minutes.
- Coordinate and update website, make revisions and updates to all necessary documents made by Executive Director or Commission and transfer updated info to CD for distribution to schools and agencies.
MEMBER SERVICE ASSISTANT/CUSTOMER SERVICE
- In a call center environment, assist customers/membership with questions concerning their insurance/membership, licensing and standards of practice.
- Accept and process applications, prepare insurance/membership declarations for Rush processing and accept/process payments.
- Launch “Broadcast Emails” for renewal period.
- Input data, reception relief and other duties as assigned.
FIRST CHICAGO BANK ~ BANKONE ~ /JPMORGAN CHASE, CHICAGO,IL
TELEPHONE BANKER/CUSTOMER SERVICE (CALL CENTER ENVIRNOMENT)
- In call center environment, assist customers with retail account information retaining to their accounts.
LAWYERS COMMITTEE for BETTER HOUSING, CHICAGO,IL
- Intake new clients for service, prepared legal documents and filed with court, assist attorney/clients on court day appointments and research cases.
CHICAGO TRANSIT AUTHORITY ~ CTA, CHICAGO,IL
BUS OPERATOR/DRIVER (CDL, CLASS B, PASSENGER W/AIR BRAKES ENDORSEMENT)
- Transport passengers to and from their destinations.
ALLSTATE INSURANCE COMPANY, SKOKIE,IL
INSURANCE PROCESSING ASSOCIATE
- In a call center environment, process applicants for all ranges of insurance for 6 states.
- Assist agents with necessary information while in the field.
- Pre-code applications, input data and issue declaration for coverage.
NORTHEASTERN ILLINOIS UNIVERSITY, CHICAGO,IL
CASHIER II/BURSAR OFFICE
- Process tuition payments, student loans and registrations.
04/77-12/77 AETNA NURSES REGISTRY (PRIVATE DUTY ASSIGNMENTS)
04/78-03/79 CONTINENTAL CARE NURSING HOME
04/79-10/79 PETERSEN PARK NURSING HOME
- Assist patients with daily hygiene, assist with dressing, feeding and preparing for the day.
- Change dressings, beds and assist with daily exercise.
- Prepare patient with outing for the day. Check BP, temps and monitor their daily activities.
- NATIONAL LOUIS UNIVERSITY, BS in MANAGEMENT, 2003
- UNIVERSITY OF IL @ CHICAGO, 1997, PARALEGAL STUDIES
- COLLEGE OF AUTOMATION, 1985-86, DATA ENTRY
- NORTHEASTERN IL UNIVERSITY, 1979, 1980-85 CRIMINAL JUSTICE STUDIES
- MEDICAL AID TRAINING SCHOOL, 1976-77, CERTIFICATE NURSING ASSISTANT
- AUSTIN HIGH SCHOOL, 1967-71, DIPLOMA, BUSINESS STUDIES
Microsoft Office Enterprise 2007, iIMIS Database, Microsoft Access 2003, Excel 2003, Microsoft Outlook, PowerPoint 2003, Publisher 2003, Word 95 & 97, WordPerfect, Lotus Notes, Spreadsheet, Windows XP, QuickBooks 2003, Internet Explorer, eMac OSX system, 4D Client 1.3.3 Database, Meeting Maker, Safari Intranet & Filemaker Pro 7, Gazooks/Addr File, Net Suite 11.6.6 2007, Desktop shipping software for FedEx, USPA, UPS and DHL and Zasio Versatile Professional File Storage.
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