Technically sophisticated, competent, and seasoned IT management professional complemented with broad-based experience in information technology and project management. Show remarkable ability in implementing unique strategies to optimize organizational operations efficiency while continuously reducing cost. Exhibits verifiable record of success in delivering simultaneous, large-scale, and mission-critical projects within time, budget, and quality constraints. Possess stellar reputation in managing all facets of project life cycle as well as in leading and mentoring technical teams to provide innovative solutions and total customer satisfaction. Proven effectiveness to multitask in fiercely competitive, fast-paced production environments.
SHAHIDAH M. JEFFERIES
Technically sophisticated, competent, and seasoned professional complemented with broad-based experience in information technology and project management. Show remarkable ability in implementing unique strategies to optimize organizational operations efficiency while continuously reducing cost. Exhibits verifiable record of success in delivering simultaneous, large-scale, and mission-critical projects within time, budget, and quality constraints. Possess stellar reputation in managing all facets of project life cycle as well as in leading and mentoring technical teams to provide innovative solutions and total customer satisfaction. Proven effectiveness to multitask in fiercely competitive, fast-paced production environments.
Project Management and Full Lifecycle Development
Leadership, Training, and Team Building
Technical Support and Troubleshooting
Data Warehousing and Integrity
Budget Forecasting and Implementation
Problem Resolution and Decision Making
Business and System Analysis
Regulatory Compliance and Quality Assurance
Continuous Process Improvement
Time Management and Prioritization
Sharp-Edged Vendor Product Negotiation
METROPOLITAN WASHINGTON AIRPORTS AUTHORITY, Dulles, VA
Jun 2000 – May 2003
Conducts Project Management functions which include creating, project mini-charter, communications log, progress report, risk management matrix, issues/tasks logs, assumptions & constraints list, milestones/deliverables.
Functions as the Engineering and Maintenance Department’s technical expert and liaison to interact with information technology (IT) community along with its operational team in providing support to the end-user community with more than 200 users in support to Computerized Maintenance Management Systems (CMMS).
Develops, maintains, and ensures dependable application of CMMS procedures, data integrity, and security assignments required to interface maintenance, procurement, and inventory functions.
Efficiently identify opportunities to effectively upgrade or replace hardware/software to meet the existing and future system needs.
Demonstrates leadership in directing the plan, design, and establishment of data entry standards used in the CMMS.
Provides assistance in the development and management of standards and procedures used for entering facility-wide information.
Works in partnership with Engineering, Information Technology (IT), and CMMS users to facilitate the importing and exporting of data.
Produces and publishes Crystal reports for various stakeholders, for essential departments such as risk management, legal, budget, etc.
Performs analytical assessments and resolutions using SQL query tools for work order, procurement, inventory, and asset management.
ETL Processes, reviews, and transfers over 4000 labor records every two weeks
Serves as Contracting Officer’s Technical Representative (COTR) for service contracts with IT vendors.
Performs project management responsibilities through delivering business requirements, system requirements, managing project budgets and timelines, while conducting user-acceptance testing for projects, such as interfacing CMMS system with Inventory Procurement System, pre-ERP data cleansing of CMMS system, improving overall CMMS system performance, etc.
Provides support to more than 200 end users through administering relational database management system.
Executes user acceptance testing/regression testing/stress testing while ensuring quality assurance.
Successfully accomplished configuration management and SDLC principles for various applications and their influences on software systems and data structures.
BAE SYSTEMS (Consultant), Metropolitan Washington Airports Authority, Dulles, VA
Senior Systems Analyst/Project Manager
Jun 2000 – May 2003
Served in the Office of the Vice President as well as delegated subordinates to classify projects that require support.
Functioned as coordinator for the Office of Telecommunications and Information Systems for technology action/projects
Acted as primary liaison with other Authority Offices and users to facilitate proactive acquisition, development, and delivery of hardware, software, telecommunications infrastructure, and transport capacity to support project development and implementation efforts.
Led the project planning through consulting with staff and constituencies to efficiently develop project scope and framework as well as facilitating and consolidating functional commitment/support for projects.
Accurately prepared and reviewed Statements of Work or task summaries.
Consulted and coordinated with business analyst and developers involved in setting clear project goals and plans, and developing common ground and understanding roles, responsibilities, work required, schedules, and factors for success.
Ensured proper scheduling, assignment, and coordination of resources to accomplish assigned projects and tasks, which included coordinating, researching, drafting, and expediting paperwork in support of acquisition of required resources, including manpower, computer resources, and facilities needed for program/project implementation.
Evaluated and developed artifacts of analysis, such as process flows, test plans, and other products specified.
Handled the preparation of cost estimates and budget input. Spearheaded multiple projects and provided oversight to project performance, including cost, schedule, deliverables, and contractual compliance.
Provided assistance to project kick-off meetings to instigate projects and major tasks; supported the identification and evaluation of software and hardware products.
Developed, coordinated, supported, and/or conducted training as well as oversaw and reported project development.
Established and maintained project status report and executed status meetings, performance reviews, and other meetings as necessary to support project communications.
Assumed quality assurance role in ensuring maintenance of authority quality and productivity standards while meeting project/client deadlines and budget constraints.
COST EFFECTIVE SOLUTIONS (Consultant), Equant, Oak Hill, VA
Senior Project Engineer
Jun 2000 – May 2003
Worked effectively as senior project engineer and served as primary customer contact within the Information Systems organization.
Demonstrated leadership in managing technical staff and delivering IS web-based projects on time and within budget.
Conducted various tasks, including but not limited to project management for matrix management of projects and coordination of weekly status and issues meetings for all business stakeholders which were located in the US, UK, and France. Gathered business requirements which included creating business model flows; preparing abstracts; providing concept of operations; updating service request tracking; generating RFI, RFP, business cases, statement of work and summary and detailed project plans; reviewing SLAs; hosting formal team reviews; and reviewing all project deliverables such as functional specifications and test plans; and producing closeout reports.
Generated and carried out project presentations using MS PowerPoint; conducted detailed analysis across several major systems to provide sales-to-cash solutions through gathering data that were available throughout all relevant systems; and stored information in MS Access for further analysis.
Effectively executed several duties across various concurrent projects to include serving as project manager for Customer Service Inventory (CSI) while the assigned project manager handled company merger business in Europe for six months); executing black-box system testing by modifying and executing existing XML code to generate new records into the CSI system; ensuring compilation of detailed designed technical documentation for CSI; and accurately gathering business requirements from the customer. Created technical requirements for the developers, provided budget estimates for executive management for the Contract Management System (CMS), and ensured successful completion of data-mapping and analysis for integrating and migrating sales data between GlobalOne and Equant to provide support to one sales system as a result of post company merger.
Executed system examination for the Product Companion application.
Effectively worked as Senior QA Test Engineer responsible for generating test plans, executing test procedures, conducting regression testing, verifying data migration tests, validating system integration, conducting negative tests, modifying and running XML to generate new records that contain specific test scenario criteria, and verifying data results by creating and executing SQL scripts.
DASTON CORPORTATION (Consultant), SAIC, Vienna, VA
Senior Software Engineer/QA Manager
May 1999 – Apr 2000
Played an integral role in working as senior software engineer assigned to provide analysis for the development and design of managed healthcare system database (SEI CMM level 3) called the Medicaid Statistical Information System (MSIS) for the Health Care Finance Administration (HCFA).
Effectively conducted SDLC responsibilities, such as collecting and analyzing of user requirements; creating requirements traceability matrix (RTM); hosting and participating in database design reviews; contributing in Joint Application Design (JAD) sessions; mapping user requirements with data elements in the data model; producing Process Logic Diagrams (PLDs); updating the logical and physical data model in ERWIN; and producing SQL queries to ensure satisfaction of customer reports and statistical inquiries.
Provided support to HFCA personnel along with key state legislators and research consultants to quickly access information for the management of medical statistical data and provision of informative Medicaid data that may influence legislative decision making; assisted them in reducing fraud, waste, and abuse of Medicaid programs; and guaranteed quality care to beneficiaries.
Functioned effectively as QA Test Manager on previous phase of the managed healthcare project.
Conducted various SDLC responsibilities, such as preparing test plans which included test cases, scenarios, and procedures; loading test data; analyzing test data to ensure execution of all program paths; participating in test plan reviews; generating and executing SQL queries using SPUFI implemented during system testing; executing negative testing and high volume testing; supervising a team of five during system integration testing; and generating system incident reports for errors detected during system integration testing.
VP Executive Assistant, Global Crossing, Reston, VA (Aug 2003-Mar 2004)
Senior Test Engineer IV & V, Unisys, Reston, VA (Nov 1998-Apr 1999)
Senior Programmer/Analyst, SallieMae, Reston, VA (Mar 1996-Nov 1998)
Senior Programmer/Analyst, Maxim Group, ICS, Reston, VA (Oct 1995-Mar 1996)
Senior Programmer/Analyst, SallieMae, Herdon, VA (Feb 1995-Oct 1995)
Senior Programmer/Analyst/Team Lead, Standard Federal, Frederick, MD (Jul 1994-Feb 1995)
Senior Programmer/Analyst, Railnec, Washington, DC (Mar 1994-May 1994)
Senior Programmer/Analyst, KPMG, Washington, DC (Aug 1993-Mar 1994)
Programmer/Analyst III/Team Lead, MCI, Arlington, VA (Aug 1991-Aug 1993)
Programmer/Analyst II, MCI, Arlington, VA (Feb 1989-Aug 1991)
Bachelor of Science in Computer Science, North Carolina A&T State University Greensboro, NC, May 1988
Project Management Institute Member Feb 2011-Present
Microsoft Excel | Microsoft PowerPoint | Microsoft Project | Microsoft Visio | Microsoft Outlook | Microsoft SQL Query Analyzer
Microsoft Publisher | TOAD | Business Objects Crystal Reports 2008 | OBIEE Dashboard & Reports
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