Manager Customer Service Resume

Posted on: 2011-02-07

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Resume:

                       

MANAGER  CUSTOMER SERVICE / SALES SUPPORT

Growth Strategies / Business Development / Key Accounts / Risk Management / QC / CPI / Product Marketing / Bids & Proposals / Training / Client & Government Relations / Negotiations

By utilizing astute strategic business and financial skills, I have played a key role in reducing corporate risk and growing revenue/profits for industry giant, Citigroup. A leader who thrives in highly-stressful environments, I consistently meet tight deadlines while maintaining the highest quality standards. In addition, my strengths include:

   - Leading critical business planning process to meet needs of diverse client base
   - Operating effectively amidst mergers, acquisitions and industry/economic downturns
   - Delivering significant cost savings while improving procedures to enhance efficiency/productivity
  - Building trusting, ongoing relationship with clients and internal personnel

Known for my excellent problem-solving, organizational and analytical skills, I do what it takes to get the job done. Customer-focused and an independent thinker, I thrive in challenging, fast-paced and opportunity-driven organizations. My credentials include Financial Industry Regulatory Authority (FINRA) Series and .

Career Overview

Citigroup (Smith Barney/Shearson Smith Barney/Lehman Brothers), New York, NY, to .

Promoted through a series of increasingly demanding positions at this multi-billion dollar global financial services firm, with million customer accounts and business operations in countries. Positions include:

REPO SALES COORDINATOR/PRODUCT SPECIALIST, Capital Markets, to . Facilitated trades for middle market sales people across US. Set-up new accounts and negotiated for banks, credit unions, municipalities and corporations with senior traders. Managed daily margin calls to protect firm from market risk. Grew revenue %/yr.

GOVERNMENT INSTITUTIONAL SALES COORDINATOR, to . Negotiated/processed all government and agency securities for + middle market sales personnel. Utilized exceptional sales skills to target existing agency structure clients, increasing revenue by %. Customized a $M+ agency trade on a clients reverse inquiry.

RETAIL GOVERNMENT & MORTGAGE SALES COORDINATOR, to . Conceived, developed and disseminated product sales strategies and swapped ideas to generate business. Instrumental in generating $-M in annual revenue by promoting/presenting sales and swap strategy, with the support of Branch Managers.

REPO SUPPORT DESK MANAGER, to . Managed team of eight, supporting the Central Funding/Repo Desk.

Personal: In my spare time I enjoy cooking and ballroom dancing.