CAREER ORIENTED ADMINISTRATIVE PROFESSIONAL Resume
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Resume:
CAREER ORIENTED ADMINISTRATIVE PROFESSIONAL
Highly motivated and accomplished customer service professional with a proven track record of client satisfaction and administrative ability wanting to return to the medical field workforce in pursuit of continued career excellence. With nine years of experience in the medical field obtaining knowledgeable in insurance transactions, scheduling, staff communication and patient care needs. Consistently maintain solid internal and external customer communication and well-versed in medical office needs and procedures.
Insurance Coordinator - Office Management - Patient/Client Care - Property Management - Scheduling
Medical Billing - Staff Trainer – Community Market Analysis - Acquisitions - Customer Service - Client Communication
Contract Preparation & Negotiation - Sales & Marketing - Computer Proficient - Verifications
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PROFESSIONAL EXPERIENCE
ZIP REALTY, Maitland, Florida -
Realtor
• Customer Service oriented position responsible for communicating with internet and referral prospects to transition potential clients into Buyer\'s or Seller\'s
• Assessed Buyer and Seller intentions and personal needs and worked to achieve all realistic goals
• Qualified Buyer mortgage range based on their financial means
• Determined Seller\'s realistic price range for acceptance by researching comparable values, preparing Community Market Analysis and home owners time frame for sale
• Consulted with Buyer/Seller on potential objections to selected properties and advised on appropriate solutions
• Advertised as needed for increased home sales and fielded offers and negotiated for win-win transactions
• Prepared and Reviewed contracts for transaction and attended and participated in all closing processes
• Conducted an performed all duties within a timed and quantitative data base tracking system
JMG REALTY, Orlando, Florida -
Assistant Property Manager
• Responsible for Operational Reporting, Collections, Profit and Loss Statements, Month End Balance, Community Market Analysis and researching competitive data
• Managed all property leasing consultants and performed all consultant duties as needed
• Developed occupancy strategies and maximized resident renewal and referrals through sales and marketing methods
• Coordinated contract and application processes for new residents including verification of credit, employment, rental history and income to ensure successful tenant relationships
• Maintained high levels of customer service and quality assurance by consistently reviewing, maintaining and ensuring top standards were met
TOWN AND COUNTRY, Orlando, Florida -
Leasing Consultant
• Responsible for leasing vacant and newly remodeled apartment homes to qualified individuals and families
• Initiated prospect contact to ensure excellent company branding first impression and determine needs of future residents
• Performed presentations to present features and benefits of community, show models and close sale
• Coordinated contract and application process for new residents including income and employment verification, credit report and rental history to ensure successful tenant relationships
• Focused on exceptional internal and external customer service
MAGRUDER EYE INSTITUTE, Orlando, Florida -
Referral Coordinator
• Supervised scheduling of appointments and surgeries for high volume practice consisting of eight doctors
• Liaison between various insurance companies and patients
• Encompassing high volume office follow up and follow through
• Trained additional staff concerning medical office operations
MICHELLE A. HOOPER
MARIETTA EYE CLINIC, Atlanta, Georgia -
Director of Patient Services
• Facilitated aid for patient concerns throughout their care process through daily interactions with doctors, patients and staff to ensure the best possible patient care
• Supervised front office staff of twenty individuals
• Coordinated and supervised four satellite locations
MAGRUDER EYE INSTITUTE, Orlando, Florida
Office Manager - Cosmetic and Lasik Surgery Department
• Responsible for creating dynamic atmosphere for doctor patient interaction
• Scheduled appointments and surgeries
• Assisted with medical record keeping and maintenance
• Cross-trained with Ophthalmology technician to perform basic pre and post appointment procedures and instructions
• Managed all aspects of office from front desk duties including patient check-in and discharge procedures as well as acting as liaison between patients, technicians and doctors
Insurance Coordinator
• Responsible for customer care and patient relations between various insurance companies
• Verified patient insurance plans accepted by practice
• Acquired insurance company authorizations and referrals on behalf of patients
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PROFESSIONAL TRAINING & CERTIFICATIONS
• Real Estate Sales License -
• AMSI Leasing Certificate -
• Advanced Leasing Seminar -
• The Customer Seminar -
• Fair Housing Seminar -
• I FREC Real Estate School - Orlando, Florida -
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