Manager Resume
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Resume:
SUMMARY
Experienced Manager with proven record of establishing and managing profit and non profit programs, as well as contributing to the company’s growth by hiring exceptional talent, is looking to be a driving force in the success of a challenging, fast-paced and energetic company.
SPECIALIZED SKILLS and EXPERIENCE
- Offering years of managerial experience
- Human Resources Administration Employee Relations
- Extensive background Recruitment/ Retention
- Compliance/Employee Training /Performance
- Development Policy/Manual /Training Programs
- Organizational and Strategic Planning
- Program Marketing
- Contract negotiation and compliance
- Knowledge of Federal and State Employment Law
- Daily use of Microsoft Word, Excel, Publisher, Power Point and able to learn new programs quickly
PROFESSIONAL EXPERIENCE
Educational Advocate- Educational Advocacy Services North Shore, Metro West -Present
- Conducted trainings on the development of an appropriate Individualized Education Plan (IEP) to
include; social/emotional, vocational, assistive technology, communication, behavioral techniques, travel training development and extracurricular activities in order to provide avenues for successfully integration into the community
Director-Family Resources/In Home Support North East Arc (formerly NSARC)
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- Administered two state contracted programs, responsible for all aspects of program/case management for clients, administrative, and fiscal allocations
- Conceptualized, created, organized and facilitated a series of workshops to enhance the growth and knowledge of the clients
- Reorganized the process for recruitment efforts to reduce employee/program turn over from % to % by creating and implementing program orientation manuals, rewrote job descriptions and established professional trainings as well as improving communication, between employees and clients
- Conducted phone and in-person interviews, background/reference checks
- As a Retention Committee member created new employee performance evaluations, merit increases, employee retention incentives, employee surveys, mediation of staff disputes and grievance procedures in accordance with state and federal laws.
- Established the setting and achieving of strategic and organizational program goals; quarterly and end of year reporting
- Trained employees on Administrative on Call Service, Building/Safety Protocol, Receptionist/Customer Service strategies, First Aid and CPR
Consultant - Early Childhood Educational Consultant Services Metro West
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- Trained child care centers managers and employees on budgeting, programming, curriculum, communication, NAEYC standards, assisted in Corrective Action Plan for the licensing agent and conducted workshops on various topics for staff and parents.
Director, KinderCare Learning Centers
Marlborough, MA
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- Administered the opening of a new $ million dollar facility, classrooms, licensed capacity , employed employees
- Negotiated with vendors, managed implementation, budgeting, billing, communication, enrollment and case management of clients and employees
- Implemented compliance with all Federal and State laws governing licensing, employment, payroll and benefits
- Maintained HR, client database and financial spreadsheets
- Provided program management, fiscal and Human Resources
- Responsible for the recruitment, supervision and performance evaluation of employees
- Provided training to enhance workplace performance at all levels of employees
Director, KinderCare Learning Centers Framingham, MA
- Appointed as Director to existing center
- Provided program management, fiscal and Human Resources
- Responsible for the recruitment, supervision and performance evaluation of staff.
- Provided training to enhance workplace performance at all levels of staffing.
PROFESSIONAL AFFILIATIONS
Certified Director II with the Department of Early Education and Care with the state of MA
Certified Red Cross Instructor
Member of the Federation for Children with Special Needs
Member of Office of Entrepreneurial Development
EDUCATION AND TRAINING
Director II; Certified by the Department of Early Education and Care; state of MA, #
Family Advocate
Certified Instructor for the Red Cross
Massasoit College, Bridgewater, MA, Education
Dean College: Franklin, MA, Education
Mass Bay Community College: Wellesley, MA Education
Daily use of Microsoft Word, Excel, Publisher, Power Point, and able to learn new programs quickly
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