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Lynda
US-Iowa-Central/Des Moines
ISO Coordinator/Auditor
HIGH PRODUCING MANAGEMENT PROFESSIONAL seeking challenges in quality assurance. Accomplished change agent with 9+ years successful organizational expertise impacting the bottom line and cost reduction through streamlining processes and implementing training. Superior aptitude for understanding the entire process and executing project initiatives. Energetic self-starter with excellent analytical and organizational skills. Background includes consistent promotions and positions of increased responsibility where awards and bonuses were tied to performance.
Lynda Miller
Lynda.Miller@mchsi.com
PROFILE
HIGH PRODUCING MANAGEMENT PROFESSIONAL seeking challenges in quality assurance. Accomplished change agent with 9+ years successful organizational expertise impacting the bottom line and cost reduction through streamlining processes and implementing training. Superior aptitude for understanding the entire process and executing project initiatives. Energetic self-starter with excellent analytical and organizational skills. Background includes consistent promotions and positions of increased responsibility where awards and bonuses were tied to performance.
EDUCATION
Bachelor of Arts, Business Administration, William Penn University
Associate of Arts, Leadership Studies, William Penn University
FUNCTIONAL EXPERTISE
* Excellent trainer
* Leadership and Management
* Strong organizational skills
* Problem solving and negotiations
* Effective communicator
* Time management
* Proficient multitasking
* Distinguished verbal communication
* Analytical and critical thinker
* Ability to work with persons from
* Customer communication
diverse background
SOFTWARE CAPABILITIES
Word, Excel, Power Point, Publisher, Outlook, Access
KEY ATTRIBUTES
Excerpts From Performance Appraisals: “The quality of Lynda’s work over the year was outstanding…..performs consistently at the highest level…..very dependable…..highly effective when challenged…..took ownership of projects…..actively engaged in every step of the process…..consistently produces a high volume of work…..adjust well to changes…..
excellent trainer…..strong member of the staff…..valuable member of the team…..a key player…..very active in helping to organize many functions…..when challenged she is very focused and can handle large pieces of the workflow…..effectively and independently handled several processes that required special handling…..
strong organization skills make her a valuable member of the team…..easy to get along with…..multi-tasks well and is very organized…..provides sound rationale for recommendations and decisions….. appropriately forwards problems that are beyond the scope of her position…..willing to do whatever is needed to get the job done…..
effectively communicates ideas even when met with opposition…..very interested in her own development and always wants to learn more…..always willing to help other when needed…..very good at documenting details…..did a terrific job of training and monitoring the temp staff working with her…..in a short time has turned into a very strong member of the department…..a top performer…..valuable team member…..”
Lynda Miller Page 2
CAREER OVERVIEW
TRINITY STURTURAL TOWERS INC., NEWTON, IA August 2008 – January 2010
ISO Coordinator/Auditor (March 2009-January 2010)
* Obtained DNV certification (ISO) in less than three months. In full compliance with a positive observation for document control from the auditor.
* Assisted sister plant by overhauling a mature quality system to meet DNV certification. Found in full compliance with no findings.
* Trained all new hires on quality assurance procedures, work procedures, record and document control.
* Revamped defect database to track root cause of defects, decreased rework time. First plant to meet quality index of 97 and stayed in the 90’s until end of employment.
* Implemented workflow guidelines, policies and procedures.
QA Administrative Assistant (August 2008-March 2009)
Promoted
* Established a new quality assurance department from the ground up, in a new plant start up.
* Trained production employees and inspectors on the processes and record collection and record management.
* Reviewed and analyzed procedures for more efficient and cost effective ways of handling workflow.
CITI MORTGAGE f/k/a PRINCIPAL RESIDENTAL MORTGAGE INC.,DES MOINES, IA December 2001 – July 2008
Loan Release Specialist (July 2004-July 2008)
Position relocated to Dallas, TX
* Coordinated and implemented project initiatives
* Oversaw change control, testing and problem resolution and quality testing of processes.
* Facilitated the coordination and preparation of loan processing functions for an acceptable volume of loans.
* Ensured staff completed assignments accurately and within timeframes and practices established by company, state and federal guidelines.
* Analyzed escalated issues and determine the appropriate solution; communicated with internal and external customers to resolve problems quickly.
Loan Release Processor III (July 2002-July 2004)
* Created and implemented training procedures for temporary staff personnel.
* Collaborated with management and peers during review meetings to discuss workflow and initiate problem solving.
* Adjusted workflow to accommodate significant flexes in volume.
Promoted to Senior Loan Release Technician III (March 2004)
Promoted to Loan Release Technician II (March 2003)
Promoted to Loan Release Technician (July 2002)
PRINICPAL FINANICAL GROUP (DES MOINES, IA)
Imaging Technician/Team Trainer (December 2001-July 2002)
Transferred and Promoted within the company
* Excelled as team trainer of quality control ensuring all standards were met.
* Participated in developing and maintaining the investigation area.
* Initiated and developed “team concept” to facilitate meeting compliance timeframes.
* Evaluated and improved standards and practices for quality control.
* Coordinated schedules of workers ensuring all production areas were handled efficiently.
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