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PROFESSIONAL EXPERIENCE
Office Manager/Administrator
Provide customer service by responding to customer inquiries and complaints
Hire, train, and evaluate personnel, prepare schedules for employees and complete payroll
Conduct employee meetings and record minutes
Respond to inquiries regarding policy, procedures, safety rules and regulations
Direct and supervise employees engaged assigned duties
Schedule daily appointments and handle phone communication
Maintain records and perform basic bookkeeping
Dispatcher
Correspond with shippers to secure freight loads found on various load boards
Receive and submit broker packs/rate confirmation sheets from shippers via fax or email
Correspond with carriers to relay freight details and logistics of the loads as they are received
Resolve pick-up and delivery issues to ensure customer satisfaction
Provide continual updated information to shippers on load status; generate reports to reflect productivity
Maintain records of customer request, services performed, charges, inventory, and other dispatch information
Advise drivers about construction areas, accidents, congestion, weather conditions, and other hazards over the road
Arrange for necessary repairs to restore service on trucks and equipment
Administrative Assistant
Operate fax machines, copiers, multi-line phone systems, and computers
Answer telephones and provide information to callers, take messages, or transfer calls to appropriate individuals
Handle all inquiries and direct them to appropriate persons according to their needs
Set up and maintain paper and electronic filing systems for records, correspondence, and other material
Open, read, route, and distribute incoming mail and respond to routine letters
Make copies of correspondence and other printed material
Review work done by others to check for spelling and grammar
Ensure that company policies are followed and recommend revisions
Compose, type, and distribute notes from meetings
Employment HISTORY
Office Manager/Dispatcher, Will and Honor Transport -Houston, Texas –
Administrative Assistant, Burnett Staffing Professionals – Houston, Texas –
Loan Processor, PHP-Associates – Houston, Texas –
Direct Care Staff, Nikki’s Children’s Home – Houston,
Medical Assistant, Texas Children’s Hospital – Houston,
Receptionist, Burnett Staffing Professionals – Houston, Texas –
Education& TRAINING
Medical Administrative Assistant Certificate, Education America – Houston, Texas
Diploma, Clear Lake High School – Houston, Texas