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Administrative Specialist / Admin Assistant Resume
CUSTOMER SERVICE REPRESENTATIVE Resume
Paula
US-Virginia-Norfolk/Hampton Roads
General Manager
OBJECTIVE
Experienced General Manager, Operations Manager, Corporate Advertising & Marketing, Award Winning Executive experience in Hospitality, Timeshare, Rentals, Properties & Food Service. Consistently achieved record-high customer satisfaction rankings, internet, improvements to the bottom line of operations
P AULA WILKE
1252 Oceana Beach, # 2, Virginia Beach VA 23454
757-228-1530 / cell-843-655-8629 / paulajwilke@gmail.com
. OBJECTIVE
Experienced General Manager, Operations Manager, Corporate Advertising & Marketing, Award Winning Executive experience in Hospitality, Timeshare, Rentals, Properties & Food Service. Consistently achieved record-high customer satisfaction rankings, internet, improvements to the bottom line of operations
MAJOR ACCOMPLISHMENTS
Resort won Hospitality, Silver Crown & Gold Crown of Excellence awards City of Myrtle Beach High Profile Award for Ice Awards Individuality of Superior Customer Service of all of Myrtle Beach
National Leadership Award from White House
EXPERIENCE
General Manager
2005 to 2009
Jade Tree Cove Resort, Myrtle Beach, SC
* Managed 2.5 million dollar budget
* Managed P&L, Forecast & Income Reports
* Employee's salary pay rates & payroll
* Increased ownership from 1800 to 7800
* Brought resort's deficit of $85,00 to net profit of $68,000
* Developed & Presented quarterly executive board & HOA meeting reports
* Created new amenities & activities for resort - none was in place
* Negotiated new revenue income for resort
Front End Manager
2004 to 2005
Albertsons, Manchester Center, VT
* Assisted management of 3.5 million dollar budget
* Trained, recruited front end employees
* Handled all safe & cash flow for operations
* Publicized advertising co-op advertising & marketing programs
E-Commerce, Sole Proprietor
2002 to 2005
Timeforyouandmee.com, Manchester Center, VT
* Sole proprietor
* Consultant for ad campaign
* Consultant for internet afflicted advertising
* Consultant for internet marketing
Person in Charge (PIC) Manager
2002 to 2003
Albertsons, Sarasota, FL
* Opened & Closed operations for 4.5 million dollar budget
* Handled safe & cash flows for all departments
* Opened & closed liquor storefront operations
* Enforce all OSHA codes, safety codes & policies
* Trained, hired front end operations
Executive Director; Corporate
2000 to 2002
Amsterdam Advertising & Specialties, Amsterdam, NY
* Managed & Directed 8 divisions
* Managed oversight of budgets & forecasts
* Mentor, trained & recruited advertising agents
* Negotiated promotional advertising for companies for end pricing
* Designed promotional campaigns for corporate accounts
EDUCATION
New Horizon, 1985
Latham, NY
Certificates Computer Courses
Microsoft Word, XP, Vista, Excel, Adobe
Spencer's Business Institute, 1978
Schenectady, NY
Certificate Business Administration
On Line
Myrtle Beach, NY
Certificates Spacebanking,Management, Customer Service, Hospitality
On Line Courses
KEYWORD SUMMARY
General Manager & Advertising Executive offering a proven track record for operations,
team building, leadership, sales and profits with impetus on strength & growth development .
Innovative and highly creative with advertising and marketing campaign programs for the
benefit of my employer. Inner passion and drive to Make a Difference.
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