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obtain a position as a Customer Service Representative.
Personal Temporary Assistant
April 2009 to June 2009
Avon, Brooklyn, MD
Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Solicit sale of new or additional services or products
April 2007 to May 2009
Forever21, Glen Burnie, MD
Greet customers and ascertain what each customer wants or needs.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Compute sales prices, total purchases and receive and process cash or credit payment.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Demonstrate use or operation of merchandise.
Clean shelves, counters, and tables.
Exchange merchandise for customers and accept returns.
Bag or package purchases, and wrap gifts.
Help customers try on or fit merchandise.
Inventory stock and requisition new stock.
Baltimore Community College, 2008
Baltimore, MD GED
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