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Ivette
US-South Carolina-Florence/Myrtle Beach
10+ yrs
Yes
Yes
Store Associate Manager
Objective To seek advance management position, which will allow me to use my experience, create challenges to become better in my career and to strive for excellence.
Ivette I. Rosa
1211 D Cherokee street unit 301 Myrtle Beach, S.C 29577 843-424 -1444 ivetteirosa@hotmail.com
[Store Associate Manager]
2006-2009 Dress barn, Myrtle Beach, South Carolina
Provide customer service by greeting and assisting customers, responding to customer and associate inquiries and complaints.
Plan and prepare work schedule and keep records of employees’ work schedules and time cards.
Develop pricing strategies, balancing firm objectives and customer satisfaction.
Consult with buying personnel to gain advice regarding the types of products or services expected to be in demand.
Select merchandise and accessories to be displayed at trade or special fashion shows.
Instruct staff on how to handle difficult and complicated sales.
Formulate pricing policies for merchandise, according to profitability requirements.
Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Establish credit policies and operating procedures.
Plan budgets and authorize payments and merchandise returns.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Inventory stock and reorder when inventory drops to a specified level.
Examine products purchased for resale or received for storage to assess the condition of each product or item.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Establish and implement policies, goals, objectives, and procedures for their department.
Keep records of purchase, sales, and requisitions.
Store appearance, which included merchandising and always given a fresh new look .
Promoted an environment that exceeded the expectations of the customers
Getting my staff to do there best work through my guidance.
Having positive affect on my staff and store with contest planning and implementation, charge goal management and leading by example.
Monthly tracking in sale per hour ,setting goals and assist associate in meeting there goals.
[Assistant Manger] GM
2004-2006 Wal-Mart], Myrtle Beach South Carolina
Contribute to the achievement of the financial goals set forth by the company.
Promoted an environment that exceeded the expectations of the customers.
Followed compliance, company standard and policy set forth by the company.
Maintained a safe ,clean shopping environment for our customers and co-workers.
Responsible for scheduling ,recruiting qualified individuals with high standard to work for the company.
Exercised coaching for better performance.
Hire ,training on hand and video and evaluate personnel in sales or marketing establishments, Provide customer service by greeting and assisting customers, responding to customer and associate inquiries and complaints.
Plan and prepare work schedule and keep records of employees’ work schedules and time cards.
Assign employees to specific duties.
Promoting within the company.
Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
Assess marketing potential of new and existing store locations, considering statistics and expenditures.
Monitor customer preferences to determine focus of sales efforts.
Prepare budgets and approve budget expenditures
Determine price schedules and discount rates.
Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
[Cost area manager] Bakery, seafood, produce
2004-2006 Wal-Mart], Myrtle Beach South Carolina
Investigate and resolve complaints regarding food quality, service, or accommodations.
Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
Maintain food and equipment inventories, and keep inventory records. Schedule staff hours and assign duties.
Establish standards for personnel performance and customer service.
Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
Order and purchase equipment and supplies.
Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
Repairing and Maintaining Mechanical Equipment .
Repairing and Maintaining Electronic Equipment.
Documenting/Recording Information.
Interpreting the Meaning of Information for Others.
Communicating with Supervisors, Peers, or Subordinates.
Communicating with Persons Outside Organization .
Establishing and Maintaining Interpersonal Relationships .
Assisting and Caring for Others .
Resolving Conflicts and Negotiating with Others.
Performing for or Working Directly with the Public .
Coordinating the Work and Activities of Others .
Developing and Building Teams .
Training and Teaching Others .
Guiding, Directing, and Motivating Subordinates.
Coaching and Developing Others .
Provide Consultation and Advice to Others.
Performing Administrative Activities .
Staffing Organizational Units
Monitoring and Controlling Resources .
Judging the Qualities of Things, Services, or People .
Evaluating Information to Determine Compliance with Standards.
Making Decisions and Solving Problems.
Thinking Creatively
Developing Objectives and Strategies .
Scheduling Work and Activities .
Organizing, Planning, and Prioritizing Work .\
[Customer Service Manager]
2003-2004, Wal-Mart Myrtle Beach South Carolina
Supervised over 40 cashiers.
Responsible for maintaining the cash podium, which included providing change to all the cashiers on duty.
Provided assistance to customer, which included but not limited to complaint, returns, exchange or question about a purchase.
Assisted stock crew with sorting pallets for distribution to various departments.
Maintained front-end store appearance, which included stocking bags, and cleaning register areas,
Train new cashiers for register operation and customer service .
Contribute to the achievement of the financial goals set forth by the company.
Keep records of purchase, sales, and requisitions.
Morning meeting to talk about sales and how should we improve in different areas that day,
[Owner and Operator]
1989-2003, One shop Grocery, Brooklyn, New York
Supervised 9 employees.
Responsible for inventory, which includes order supplies, shipments delivery and pick up.
Monitored cash intake.
Updated financial transaction that included large monetary deposits.
Balance business’s finances.
Working one on one with employees to train to have great customer service
Assisted stock crew with sorting merchandise for distribution to various areas.
Store appearance, which included stocking bags, and cleaning register areas,
Train new cashiers for register operation and customer service .
Education [Interboro Institute] 08/2000-01/2002 New York ,New York
Obtained G.E.D through college credits
Interests
I am motivated , multitask, team player, team leader I love working in retail it’s a job that requires a lots of Customer services, Merchandising, I love when customer leave happy and will always be back. My hobbies are going to the movies, reading a good novel, dancing and love playing pool.
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