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Program Administrator/Coordinator Resume
Ivelisse
US-Ohio-Columbus/Zanesville
Community relations associate
Eight years experience of customer service and retention efforts for different accounts in the health care industry. Community relations and marketing experience, in a diverse market sectors, efficiently demonstrated managing and multi-tasking daily operations of the organization. Currently holding Ohio health insurance license, and very knowledgeable of the health insurance market system. Highly focused and detailed results-oriented in supporting complex, deadline-driven operations, Bilingual in Spanish/English; translating abilities in both written and verbal context.
Ivelisse Roigrn13715 Belleshire Ave., Cleveland OH, 44135rnIvelisse_Roig@yahoo.comrn(216) 269-0490rnrnSUMMARY OF QUALIFICATIONSrnrnEight years experience of customer service and retention efforts for different accounts in the health care industry. Community relations and marketing experience, in a diverse market sectors, efficiently demonstrated managing and multi-tasking daily operations of the organization. Currently holding Ohio health insurance license, and very knowledgeable of the health insurance market system. Highly focused and detailed results-oriented in supporting complex, deadline-driven operations, Bilingual in Spanish/English; translating abilities in both written and verbal context. rnrnrnWELLCARE OF OHIO Independence, OH rnCommunity Relations Associate Oct. 2006 – May 2009rnrnWellcare of OH is one of the leading Medicaid Managed Care Plan in Ohio; headquartered in Tampa, Florida, currently providing services at no cost to Medicaid eligible families in the northeast of Ohio. As a Community Relations Associate I successfully developed and maintained key relationships with community partners and customers, identified new marketing opportunities, event planning and consultation services for current and potential customers in relation to the health services and benefits industry. The state of OH requires holding a health license to perform this position.rnrn• Created and developed new marketing opportunities within the regions of a defined service area. rn• Actively contributed in media and marketing plan development including participation on TV commercials, sponsorships, and radio interviews. rn• Identified, developed, and maintained relationships with external and internal stakeholders, community leaders, government agencies who may have access to Medicaid recipients.rn• Organized and developed marketing events in community settings and developed marketing event calendar. These events consisted on delivering presentations, sponsorships and participation on community events including health fairs, literature distribution and other. rn• Provided client services and ongoing support to Medicaid members, Providers and Stakeholders as necessary, acted as a liaison between different departments proving quality and accurate solutions to their problems or directing inquiries to the appropriate department.rn• Continually monitored activities of health industry competitors and provided accurate feedback to senior management. rn• Created, cultivated, and administered a structure on competitive activity in the marketplace, and different marketing programs. rn• Developed a positive health plan and Company image and relations within the health plan\'s community. rnrnrnGIRL SCOUTS OF LAKE ERIE COUNCIL Cleveland, OH rnVolunteer Services Manager May 2004 – Aug. 2006 rnrnThe Girl Scouts of Lake Erie Council is a non-profit and volunteer driven organization dedicated to develop leadership skills in girls and adults. As a Volunteer service manager I analyzed data on demographics, membership trends, and ethnic populations to project specific targets for membership growth. Focus on the Hispanic community and successfully increased adult and girl membership by 5% of the total membership. Demonstrated excellent skills and fast learning abilities on managing, training and recruiting volunteers from different areas of the northeast of OH. rnrn• Planned the girl / adult retention and recruitment strategies; with a focus on adult leadership, supported and aided council\'s plans to increase the diverse girl and adult membership.rn• Developed alternate ways of using recruiting strategies by placing short-term specialized volunteers; maintain membership market share and hold administrative volunteers accountable for Volunteer Services team goals. rn• Responsible to create, cultivated and administered a structure for marketing Girl Scouting in new market areas by assessing community needs. rn• Developed consistent systems for ensuring continuing support to leaders and delivery of the program to girls.rn• Provided professional presence when presenting Girl Scouting to community agencies, corporations and other public arenas. rn• Successfully provided and coordinated support services on a timely basis through consistent feedback and communications.rn• Analyzed data on demographics, membership trends, and ethnic populations to project specific targets for membership growth. rn• Properly ensured management of a strong volunteer core necessary to serve girls in the community, conducted presentations and focus groups, networked and collaborated with community agencies. rn• Translation of English materials into Spanish. Participation in the Hispanic Initiative preparation and implementation.rn• Trained volunteers in diversity and appropriate age level curriculum. rn rnCUYAHOGA COUNTY CHILDREN AND FAMILY SERVICES Cleveland, OH rnSocial Worker Oct. 2000-May 2004 rnrnCuyahoga Departments of Children and Family Services investigates referrals of child abuse and neglect protects children at serious risk and refers children and families to services. I managed a case load of 12 cases, accountable to create a case plan to address family needs, Empowered and inspired families to reunite and maintain a healthy livelihood.rn rn Assessed family needs and provided on-going casework services to multi-problem cases referred by the intake unit.rn Conducted in-depth interviews with clients in the home or office for the purpose of developing case plans, goals and objectives.rn Provided ongoing services on accordance with agency policies, procedures and acceptable social work practices; services included; protective, home-based or substitute care, out-of –town investigations on adoptions.rn Monitored and evaluated clients’ progress in order to continue, change or terminate services.rn Transported children as part of casework services and/or crisis intervention.rn Participated in staffing meeting with the purpose of discussing the children safety.rn Collaborated with community partners, government and city agencies for the children and families well being.rn Attended to court hearings on representation of the agency.rn Facilitated visitation, mediation and services arrangement for the families. .rn Followed agency policies and received ongoing professional developmentrnrn rn rnSOFTWARE rnMicrosoft Office (Excel, Access, Word, Outlook, Power Point)rnrnEDUCATION rnInter American University of PR, San German, PR rnBA/Psychology, June 1998 rn• Member of the Psychology Student Organization rn rnCleveland State University, Cleveland, OHrnMaster’s of Business courses Jan. 2006-June 2006rnrnUniversity Of Phoenix, Independence, OH rnMBA Nov. 2007- June 2009rnMarketing Concentration rn• Member of National Society of Hispanic MBAs (NSHMBA)rnLICENSE AND TRAININGSrn Ohio Health License 2006- Present rn Introduction to Fundraising Planning 2009rnrnCOMMUNITY INVOLVEMENTrnrnOrganization Member- Young Latino Network, Inc. Mar. 2006-Present rnHispanic Business Association Member Feb. 2008-Present rnBoard member of Hispanic UMADAOP Oct. 2008-Present rn• Member of the Fundraiser sub committee rnrnAWARDSrnKaleidoscope Magazine’s Cuarenta/Cuarenta Club (2005 Inductee)rnrnrnrn
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