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Senior Vice President, Group Account Director Resume
Senior Vice President, Group Account Director Resume
Jacqueline
US-Utah-Salt Lake City
Customer Service Agent
To become a successful part of this company because I am highly motivated, a hard worker, self starter, I have experience in customer service and I have supervised the work of others.
Jacqueline Eileen Urbanrn1200 S. 1500 E. Bldg. L Apt. 2064 Clearfield, Ut. 84015 • urban_sassy@yahoo.com • 801-300-2702rnHIGHLIGHTS OF QUALIFICATIONSrnrn• Extensive experience in customer service environment via phone, email, and in-person.rn• Excellent communications skills in dealing with customers, co-workers, and upper rn• management. rn• Proficient at multitasking through both verbal and written skills. rn• Well-organized and highly efficient team member. rn• Ability to plan, organizes, and supervises the work of others. rn• Highly motivated self starter, enthusiastic, hard working, and committed rn• to excellence.rnrnWORK HISTORYrnrnrnOverstock.com (801-947-3100) 9/08 – 1/09rn Frontline Customer Service Agent rnrn• Answered incoming calls from new customers, established accounts and placed orders.rn• Existing customer order status; which included merchandise tracking, email responses, follow-up phone calls, returns and refunding time frames.rn• Processed daily customer web-based policy changes: promotional items, coupons, shipping time frames, etcrnrnSOS Staffing Service (801-621-4006) 3/07 – 10/09 rn Production Worker, Collections, Labor Workerrnrn• Production Worker for Stampin’ Up (801-257-5398); weeding, cutting, labeling, packaging, laminating and assembling items for Scrapbooking. rn• Collections for Advanta Bank; outbound calls to obtain payments on business credit card accounts. rn• Labor work for Michaels: setup shelves for new store displays and merchandise. rnrn Ross Department Store (801-255-9096) 11/07 – 3/08 rn Customer Service Clerk rnrn• Address customer service concerns, complaints, and merchandise returns. rn• Restock returned merchandise. rn• Cashier duties which include closing out the register at the end of the day. rn• Train new employees for customer service department. rnrnSportsman Warehouse Headquarters (801- 566-6681) 9/06 – 11/07 rn Receptionistrn rn• Answered incoming calls on a multi-line phone, handled daily customer service concerns and/or complaints.rn• Greeted and placed existing vendors in conference rooms for our buyers and set up schedules for them at a later date. rn• Met new vendors that wanted to place product in our stores and I got the pitch and I placed the product and information to the correct buyer.rnrnrnrnrnTeleperformance USA (801-257-5800) 12/03 – 07/06 rn Customer Service/Sales/Supervisor rn rn• Attended a 2 month training program to be a Call Center representativern• Handled daily customer service callsrn• Worked as sales agent; performed data entry tasks for new and existing orders. rn• Trained and supervised new staff members rn• rn Ricardo’s Restaurant (435-637-2020) 7/02 – 10/03 rn Shift Manager/Waitress/Banquet Serverrnrn• Created and maintained night shift staff schedule rn• Took customer food and drink ordersrn• Trained new servers in protocol and etiquetternrn• rnrnEDUCATIONrn rn Currently attending Utah College Of Massage Therapy May 2009 Pending Graduation 2010 rn East Carbon High School Sunnyside, UT - Graduated May 1985.rn Attended a 3 day Reading Lab Tutor course at BYU and received a certificate 1996rnrnrnOffice Experience rnrnMedical receptionist, duties included: filing, copy personal information, fax patient records, rnscheduling appointments; maintaining records and accounts. rn rnrnComputer ProgramsrnrnMicrosoft Windows XP rnMicrosoft Word and Outlook rnPOS systemsrnCitrix systemrnIEX TotalView CentralrnEchopassrn
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