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Laura
US-Missouri-St. Louis
Account Manager
Results-driven Sales Management professional with proven success in capitalizing upon market opportunities to realize growth, goal attainment, and excellent customer service. Over 7 years of experience in delivering selling strategies to maximize account and business development. Versatile and creative leader who possesses a strong work ethic and passion for achieving win/win scenarios for customer and organization. Willing to relocate and travel.
Laura L. Timm
5044 Dewey Avenue
Saint Louis, MO 63116
314.574.3092
LauraLTimm@gmail.com
HIGHTLIGHT OF QUALIFICATIONS
Results-driven Sales Management professional with proven success in capitalizing upon market opportunities to realize growth, goal attainment, and excellent customer service. Over 7 years of experience in delivering selling strategies to maximize account and business development. Versatile and creative leader who possesses a strong work ethic and passion for achieving win/win scenarios for customer and organization. Willing to relocate and travel. Areas of expertise include:
Consultative Sales & Relationship Development
Customer Needs Analysis
Public Speaking & Presentation Skills
Team Building & Partnership Selling
Technical & Sales Presentations
Staff Planning, Training, & Management
Revenue Generation & Quota Achievement
Team Performance Improvement
PROFESSIONAL EXPERIENCE
Enterprise Rent - A - Car,
St.Louis, MO 2001-2009
ACCOUNT MANAGER -
Fleet Management 2008-2009
Managed and developed a book of business, aligning sales process with client's long term fiscal goals and implementing process improvements. Clients included Anheuser Busch-InBev, Laclede Gas, City of Clayton, Saint Louis County, the Metropolitan Sewer District, Whelan Security, Nooter Construction, Pella Windows & Doors, Guarantee Electrical, Terminal Railroad Association.
AREA SALES MANAGER -
Airport Rental Operations 2008
Hired, trained, and developed sales and operations team, drive revenue and control costs, vendor negotiations, facility management, process management, and outside sales.
* Implemented inside and outside sales training for management team, as well as training management staff to develop the counter sales team.
* Top 5 Area Sales Manager in the Midwest Region June, July and August. Ranking based on growth, profitability and customer service.
* Managed security and profitability of over $2 million in inventory.
GROUP SALES AND MARKETING MANAGER -
Saint Louis Region 2007-2008
Managed high level relationships with nationwide clients of Enterprise. Participated in industry focus groups. Managed outside sales of technology package to dealerships and bodyshop clients. Rate management of rental pricing for St. Louis region. Recommended rate strategy to Controller and Regional Management team, and oversaw execution of rate plans.
* Sold, implemented, and managed ARMS technology package to dealerships in the St. Louis region. As the only employee selling and servicing this package, fifteen new dealerships implemented the technology, resulting in thousands of additional car rentals.
* Managed relationships with executives of insurance companies who direct business to Enterprise rental branches nationwide.
* Sold Enterprise's value proposition, and managed nationwide customer service concerns.
AREA SALES MANAGER -
Daily Rental Operations 2006-2008
Hired and developed a team of managers and trainees, managed overall profitability of rental locations, outside sales to manage existing and new client growth.
* Managed six locations, employees and profitability of each location.
* Directed sales performance maximization, developed top performing branch mangers and trainees.
* Designed and executed effective marketing and customer service plans.
BRANCH MANAGER -
Daily Rental Operations 2004-2006
Directed in store sales staff training and development. Increased profitability, growth, and customer service of each location, and achieved sales performance maximization.
* Managed three locations at separate times, including the St. Louis Airport.
Top branch manager in customer service, growth and profitability at each location.
* Managed relationships with body shops, dealerships and other businesses that referred rental customers.
MANAGEMENT TRAINNEE/ASSISTANT MANAGER -
Daily Rental Operations 2001-2003
Other experiences as head resident assistant (college housing), manager for food svc and dining hall, event planner, gym administration, and bank teller
EDUCATION
BA, Economics and Music History
Oberlin College, Oberlin, OH
PROFESSIONAL DEVELOPMENT
Numerous courses on Leadership and Management
Valuing Diversity
Professional Relationship Building
Business to Business Sales
Customer Service
Sales
TECHNICAL COMPETENCIES
MS Office, Outlook, Intranet, Internet Research, Customer Management Software, Automotive Rental Management Systems.
COMMUNITY INVOLVEMENT
Compton Heights Community Band
Recreational League Kick ball and Softball Teams
Volunteer, Special Olympics
Board Member of Association of Automotive Service Providers (AASP)
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