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Sarah
US-New Jersey-Northern
10+ yrs
No
No
Manager Operations
To obtain a management position within a medical office environment.
Sarah Sayles
Budd Lake, NJ
stsayles@optonline.net
OBJECTIVE: To secure a management position in a medical office.
QUALIFICATIONS:
Fourteen years of experience in all aspects of medical office functions and more then 10 years management experience including general operations, staffing, billing, and insurance filing.
Experienced professional in all forms of medical scheduling including template organization and surgical scheduling.
Posses excellent customer service skills and in depth knowledge of managed care contracting, referral processes and fee schedule negotiation.
ACCOMPLISHMENTS:
Organized the upstart of a two provider primary care practice, with ability to payback start up debt within two years.
Successfully took over administrative responsibilities and management of three different practices. Organized the start of one full time physician and one mid-level provider in an existing practice.
Decreased overhead 20% by analyzing expenditures and improving staff function.
Improved receivables by developing uniform billing and collection procedures.
Successfully handled staffing situations while maintaining positive office morale.
Strengthened staff awareness of computer capabilities resulting in efficient applications.
Organized insurance records including, maintenance of managed care credentialing, troubleshooting HMO and PPO problems and keeping patient insurance referral records.
EXPERIENCE:
2004 - Present Beeferman Huber LLC, Cedar Grove, NJ
Manager Operations
Maintain successful operations of office while supervising clerical staff in day to day functions.
Responsible for management of Account Receivables, Account Payables, staff training, recruiting, hiring, maintenance of office computer system and equipment, vendor relationships, supply ordering and scheduling of firm appointments.
Took on all payroll and QuickBooks responsibility including quarterly tax filings for the firm as well as all of their clients.
Entry of personal income tax information into Ultratax, ATX and Lacerte tax programs.
Maintained electronic filing system.
Dealt with Trust & Estate accounting for individuals.
Experience with various agency form submittals through ATX and Zillion Forms.
In depth exposure to tax notices, agency correspondence, NJ online filings, registrations and EFTPS.
2002 - 2004 Atlantic Physician Associates, Lyndhurst, NJ
Project Manager / Office Manager
Responsible for the relocation and setup of operations for a 5-7 doctor primary care facility.
In charge of day to day front office functions for 8-10 full time and part time employees including staffing, hiring, training and scheduling.
Maintained the daily reconciliation of charges and payments for proper coding.
Troubleshoot insurance problems & denials in support of the billing department.
Managed patient flow and scheduling for 70-100 patients per day.
Recovered losses due to previous mismanagement.
Assist collections department with hard to reach clients and patients.
Responsible for office supply maintenance and ordering.
Primary liaison to companies for workers compensation, pre-employment testing and drug testing.
Handled patient complaints and followed through to resolution.
Managed transition from DOS based computer program to windows based. (set up, training and employee transition issues)
Responsible for medical records management.
Worked with IT department to segue to Electronic Medical Records.
Supervised front office staff to insure smooth operations and filled in when short staffed or whenever necessary.
2000 - 2002 Alexander N. Newman, MD, Cary, NC
Office/Business Manager
Organized the upstart of a two provider primary care practice
Preparation of month end financial reports, including revenue, billing and collection reports.
Responsible for all staff recruitment, training and payroll.
Maintained accounts receivable at 87% and overhead of 50%.
Maintained amicable relations with vendors, referring offices and drug representatives.
1999 2000 Raleigh Gastroenterology, Raleigh, NC
Office/Business Manager
1997 1999 Cardinal Family Medicine, Cary, NC
Office Manager
1995 1997 Summit Urologic Associates, Summit, NJ
Billing/Insurance Coordinator
1996 1997 Overlook Hospital, Operating Room, Summit, NJ
Part Time Unit Secretary
1993 1995 Richard Rosa, MD, Springfield, NJ
Patient Coordinator
1990 1993 Orthopedic and Sports Medicine Associates, Emerson, NJ
Office Assistant
EDUCATION: William Paterson University, Wayne, NJ
Bachelor of Arts in Communication with teaching certification in Speech, Drama and English
May 1993
SKILLS: Medic, Medisoft, Quest Link, Outlook, Excel, MS Word, Timeslips, ATX, Zillion Forms, Ultratax, Lacerte, Practice CS, QuickBooks, Probate, Filecabinet CS
References available upon request
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