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Rose
US-Louisiana-New Orleans
Computer Network Technician
I am seeking middle-level employment in the Computer Networking/Information Technology industry\\r\\n\\r\\n
PROFESSIONAL EXPERIENCE AND SKILLSrnrnPC Installation and Troubleshooting Experience: Completed an Introduction to Personal Computers course which gave instruction and practice of a typical Personal Computer (PC) at the hardware level. Terminology and concepts related to major PC hardware components and their functions as well as middle-level hands-on troubleshooting skills were learned.rnMicrosoft/Linux Experience: Completed Microsoft Desktop Operating System and Microsoft Network Operating System I and II courses utilizing Windows 2000 and 2003 Server; Completed Linux Operating System and Linux System Administration courses utilizing RedHat and FedorarnNetworking Experience: Completed WAN Technology and Application, Network Technology and Service Integration, Network Standards and Protocols, and Network Systems Management courses which gave exposure to introductory router configuration techniques, computer networking and telecommunication technologies converge in today’s networking and internet working industry, and procedures and methods towards network design and managementrnOther IT/Networking/Programming Experience: Completed an Operating Systems course which gave experience with typical internal functions of a generic computer operating system such as managing resources (memory, device, I/O, files and user interfaces, etc.), and a Database Development course that introduced database design and implementation and the topics included database history, structure, objects and introductory Structured Query Language (SQL); Completed Introduction to Computer Programming and Intermediate Programming courses gaining in experience in writing code in VB 6.0 and VB.NET. Installed and support IBM Lotus Notes, downloaded software to computers using MySoftware. rnBusiness/Professional Skills: Customer Service, Administrative and Communication Skills, Training Experience, and Moderate Manager SkillsrnEDUCATIONrnrnAssociate of Science Degree in Computer Network Systems, ITT Technical Institute, St. Rose, Louisiana, Graduation Date: March 2008rnrnEMPLOYMENT EXPERIENCErnrnSenior Network Technician rnTRS Staffing Solutions/Fluor Corp January 2008 to presentrnSugarland, Texasrn Provide network support for contractors on Marathon Garyville Expansion Sitern Provided support for IBM Lotus Notesrn Monitor network usage via the serverrn Assisted in weekly server backupsrn Responsible for building network patch cables dailyrn Download software to computers using Mysoftwarern Ensure printers are added to network serverrn Manage Nextel Communications rn Experienced troubleshooting network, printers, and computer skillsrn Kept account of users, computers, printers, and switchesrnrnIndependent Contractor August 2007 to January 2008rnBMC Solutions Kennesaw, Georgia rn Assisted in deployment of computers in New Orleans Recovery School Districtrn Help Desk Technical Support for New Orleans Recovery School District rnrnrnrnSales Clerk November 2005 to October 2006rnMr. Binky’s Harahan, Louisianarn Primary responsibilities included answering phones, data entry, cash handling, and inventory controlrn Other responsibilities included merchandise recordation and purchase of new/replacement merchandise, spreadsheet accounting, data/application backups, and training new/existing employeesrnrnSecretary March 1999 to August 2005rnFor Better Life, Inc., Mental Health Outpatient Clinic New Orleans, Louisianarn Primary responsibilities included answering multi-line phone system, resolving customer issues/complaints, data entry, and providing patients with the proper documentationrn Other responsibilities included scheduling appointments, filing, faxing, and research of medical history, and insurance informationrn Gained experience creating form documents, spreadsheets, presentations, and using the computer to complete daily responsibilitiesrnrnACCOMPLISHMENTSrnrnHighest Academic Honors Awards, ITT Technical Institute, St. Rose, Louisiana, Fall 2006, Summer 2007,rnSpring 2008rn
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