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Rosemarie
US-California-Silicon Valley/Peninsula
Program Manager
Contract Manager, Government Contract Manager, Program Manager, Operations Manager, Administrative Manager, Non profit, Start up.
ROSEMARIE KAHAN
HM: 650-965-7916
EM: rosesliced@yahoo.com
Mountain View, CA
PROFESSIONAL OBJECTIVE:
Program/Project management position; providing leadership, within Contract Management, Administrative Management, Operations and/or Logistics related operations. Open to new career fields where SME skills and abilities apply.
SUMMARY OF SKILLS AND ACHIEVEMENTS:
People and relationship oriented, hands on, collaborative Program Manager with over 25 years of customer facing experience (CAM). Thorough background in Contracts, Logistics, Administrative, Vendor Management, Safety, Facilities, Training, Negotiations, Operations, Policy definition, development and execution; Contingent Labor and Event/ Emergency Management and start up experience. Over twenty years of managing vendors and sub-contractor companies against a MSA/SLA/SOW/; managing managers, exempt, union, hourly and contingent labor both in onsite and remote/telecommute environments. Hiring, performance/salary review and termination authority.
SUMMARY OF SIGNIFICANT ACCOMPLISHMENTS:
• Prime contributor in the start-up and implementation of a Contingent Labor Sourcing Contract serving IT Program and Project Managers for Cisco, Cisco-wide
• Successful start-up and implementation of a Cost Plus Award Fee (CPAF) contract with an 8a government company, being bid as Program Manager, contributing to the proposal/RFP and subsequently being awarded the contract for the Agency-wide Contract Close Out Services for 9 NASA Centers across the US.
• Expert experience with SOW, MSA, NDA and contract development/management and fiscal/non fiscal Mods to Prime and Sub Contracts; IDIQ, contract negotiations and generation for FFP, CPAF, Managed Project, Managed Service and T&M contracts within a variety of disciplines. Personnel management and execution of deliverables against contracts.
• Database development and conversions for internal and customer operations.
• Responding to audit agencies and customer, with passing grades and no remedial actions required.
• Effective management and people motivator and facilitation skills. No litigation, strike or grievance record. Successful Union negotiator. Established precedent in seniority clause; pay increase maintained between 1-3 percent with no strikes.
• Established and managed Safety Programs as a precedent with company's insurance provider; resulting in a model program and decreased insurance costs.
• Proven accomplishments at self-audit, QC/QA, process enhancement, cost savings through negotiation and/or process analysis and revenue generation. Prime respondent and accountable for program outcomes to OSHA, NASA, customer and other internal/external audits utilizing ISO methodology.
• TQM, ISO, FAR, OSHA, ITAR and IPO reporting requirements.
• Highest level of direct reports: 90.
PROFESSIONAL EXPERIENCE:
Consultant July 2007-Present:
Various contract consulting positions in contract management and administration.
Program Manager
LeGacy Resource Corporation Headquartered in TN Position in CA-November 20, 2006 to June 29, 2007:
Position was relocated to Mississippi.
Exceeded in the start-up and implementation of a Cost Plus Award Fee (CPAF) NASA contract with an 8a government Contractor company, being bid as Program Manager, contributing to the RFP and subsequently being awarded the contract for the Agency-wide Contract Close Out Services for 9 NASA Centers across the US. Exceeded with no available infrastructure, developing the program from the ground up, solving problems, managing customer expectations and introducing initiatives while managing against a stringent MSA/SLA/SOW.
• Led the successful start up and implementation in an accelerated, and customer recognized Phase In of 30 days as opposed to customary 90 days; succeeding in all contract aspects to comply with requirements against the MSA/SLA/SOW and FAR.
• Virtual team management of 32 direct reports situated at 9 NASA Centers across the US; responsible for team development, hiring, succession training, safety and ethics training, PIP and disciplinary actions.
• Developed and produced all monthly deliverables, which included monthly, quarterly financial 533M and 533Q reports in partnership with finance; detailed narrative status reports, action plans, sensitive information training and other reports for 9 NASA Centers.
• Contributed to the development of company owned proprietary web based application, and prime developer to the IT security plan, meeting NASA IT (ITAR) requirements.
• Provided analysis, introduced streamlining and value-add processes second month at each site, for the respective 9 NASA Centers and onsite operations.
• No performance deductions were received from NASA. Exemplary performance and satisfaction scores and feedback from clients, management and staff; with award fee obtained.
• Prime respondent and accountable for program outcomes to OSHA, NASA, DCAA and other internal/external auditing agencies.
SC/Operations Manager-
Ensemble/Axium At Cisco Systems Inc, San Jose, April 10, 2006-October 2, 2006
Selected, hired, trained and managed a team in a start up environment against a MSA/SLA, between employer and Cisco, as a Managed Service Provider, within a deadline driven environment, for the purpose of Contingent Labor Sourcing; working with and training Cisco Project and Program Managers in technical SOW development for IT and Customer Advocacy. Responsible for partnering with Cisco in the evolution of change management from existing outsourcing models, and driving down costs with external B2B partners via vendor management and strategic negotiations. Responsible for vendor management, scorecards, QBR’s and collecting metrics data related to the program. Six direct reports.
• Provided technical SOW expertise to Cisco in SOW development, legalese, mod to contract/CR's and termination of contracts for failure to perform/convenience issues.
• Led strategic implementation for Project and Program delivery.
• Delivered staff, program, B2B and customer training.
• Directly negotiated $293,507.00 of savings for renewal SOW’s within the first two months of employment; with overall team savings over 1M within the first two months of program inception.
• Developed and led vendor management, metrics, scorecards, QBR’s
• Exemplary performance and satisfaction scores and feedback from clients, executive management and staff.
Customer Program Administrator- Temp Contract position via ATR,
Rockwell Collins Display Systems, San Jose, CA August 15-November 14 2005
Contract management and administration against a repair/ production environment for a global customer base, supporting various military aircraft/pilot parts. Included, but not limited to, import/export, contract briefs, labor analysis, processing of contract modifications, new PO's, shipping documentation, tracking and financial reconciliation.
Sub-Contract Negotiations- Temp Contract position via Adecco; Client Specified;
Johnson Controls/IAP World Services, NASA Ames Research Center, Mt. View, CA March 2005-May 2005
Performed sub-contract re-negotiation with eight sub-contractors supporting a prime facilities contract at the NASA Ames Research Center. Restructured eight contracts to align with new SOW; addressing new requirements, with built in mechanisms for efficiencies and re-dress for sub-standard performance.
Production Control-Temp Contract position via Adecco; Client Specified:
Johnson Controls Inc, NASA Ames Research Center, Mt. View, CA-May 2004-Jan 2005
Managed inventory reconciliation/reporting against 2000 line items in accordance with NASA standards and regulations. Developed SOP for inventory management; overall objective to align Prime Contract to SOW as per NASA specifications.
Deputy Project/Program Manager
Cube Corporation, NASA AMES Research Center, Mt. View, CA - April 2000-May 2004
Provided all third party logistics services to NASA Ames Research Center. Responsible and accountable for a five year $40M FFP Contract for local and two remote sites; managing customer expectations. Day to day management of a 90 person combined unionized/exempt/hourly work force providing Inventory Control, Administrative Services, Service Maintenance, Transportation services, Fleet readiness, Site Safety, HR, Purchasing, Store Stock, Shipping/Receiving, Mailroom, Warehousing, Hazmat and Emergency Response services/communications supporting NASA and FEMA, in accordance with NASA, FAR, OSHA, TQM and ISO guidelines.
• Large scale logistical planning, implementation and deconstruction of large public events such as the NASA Open House, Moffet Field Airshow, FEMA and joint Military/NASA real time exercises.
• Navigated Contract through ISO 9001 Certification.
• Contract and sub-contract development, prime and sub-contract pricing, expansion/modification and negotiations; functional oversight, financial management/budget forecast and reconciliation.
• Complete oversight for four prime FFP subcontracts in accordance with FAR, via RFP/RFQ/RFI process, developing and leading sub contract/vendor evaluation, performance metrics and QBR.
• Developed and executed staff and customer training in safety, services, technical inventory, logistics.
• Hiring, personnel development and cross training, disciplinary, personnel action, promotion and termination authority. Team development and career training.
• Sold NASA $300,000.00 IDIQ work per annum, for a period of five plus years, resulting in significant profit for company.
• Governmental reporting as a Prime Contractor. Responsible for the development, execution and oversight of Quality Programs.
• Negotiated Collective Bargaining Agreement between management and union. No litigation, strike or grievance record.
• Established Safety Program precedent with company's insurance provider; resulting in a model program; and near zero incident/accident rate.
• Exemplary performance and satisfaction scores and feedback from clients, executive management and staff.
• Prime respondent and accountable for program outcomes to OSHA, NASA, DCAA customer and other internal/external audits.
• Re-organized staff and functions in response to budget cuts, with no impact to delivery of services or operations.
• No deducts to contract for the 5 year period.
Supervisor-Logistics
Scientific Commercial Systems Corporation, NASA Ames Research Center, Mt, View, CA -September 1993- September 2000
Developed, marketed and managed programs and support personnel for hardware reutilization among NASA Centers, the Department of Defense, Federal Government Agencies, the Public Education System and non-profit organizations nationwide under a CPAF contract.
• One million dollars of traceable assets were re-utilized the first three months of program inception.
• Accountable for monthly, semi-annual and annual financial and statistical reporting and reconciliation of 60,000 fixed and variable inventory assets, valued at over 1 billion dollars, for the NASA Ames Research Center and affiliates.
• Responsible for the management and ongoing staff development of 13 personnel, technical consultation and ongoing training for an internal/external customer base exceeding three thousand personnel.
Inventory Manager
Quad s Company, NASA Ames Research Center, Mt. View, CA - September 1988 - September 1993
Developed and implemented asset management/inventory programs which resulted in a 98% decrease in hardware loss and misappropriation.
• Financially accountable for 2000 line items from receipt to the termination of equipment use.
• Revamped computer maintenance contracts resulting in improved customer support and saving $160,000.00 the first year of implementation
Marketing Manager
Garrett & Lane Color Laboratories, Columbus GA - November 1986-September 1988
Developed the Marketing/Advertising and Telemarketing program from the ground up. Responsible for market/competitor analysis, pricing/service compilation, demographic milestones and new account recruitment.
• Additionally provided exclusive support to three major accounts resulting in an annual net profit of $90,000 base year.
• Coordinated national trade show and multimedia advertisement. Assistant editor, technical publications and catalogs.
Team Chief:
United States Army, Headquarters, 66th Military Intelligence Group, Munich, West Germany-November 1982-November 1986.
As the prime HUB for US Army Europe, managed global operational and technical support teams, comprised of over 200 personnel, within a Top Secret electronic, communications and cryptologic environment; responsible for the acceptance and transmission of Top Secret information.
• Responsible for setting a precedent in communications networks by means of defining communication protocols, plotting schematic development for systems configuration and establishing procedures for interchangeable real time application.
• Conducted training and facilitation in trouble shooting, fabrication, and newly developed communications systems and interfaces.
Education:
•
Various leadership training, technical training and Certificaiton in Communications and Electronics, US Army. Top Secret/SBI clearance (inactive) obtained while in the Army.
• ISO 9001
Honorable Discharge, US Army
Impeccable references upon request.
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