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Lisa
US-Pennsylvania-Pittsburgh
Extensive Telecommunication/Network Sales and Market Retention
Dynamic, results-driven strategist, with an extensive record of award-winning Telecommunication / Network sales
achievement and market retention, actively pursuing a career position that will utilize proven tenacity in business development, securing customer loyalty, and forging strong relationships with external and internal business partners.
PROFESSIONAL BACKGROUND
Client Services 04-2009 to 08-2009
LSI / Lender Processing Services [Contracted] Pittsburgh, PA
• Effectively communicates to lending institutions, mortgage brokers, borrowers, and appraisers, regarding the purchasing and refinancing of residential properties, utilizing HVCC regulations.
• Supports and expedites Service Level Agreements, while relaying exceptions to management in a timely basis.
Business Owner 06-2005 to 06-2009
Mebs Cupboard Antiques Pittsburgh, PA
• Researched, purchased, and sold eighteenth and nineteenth century porcelain, stoneware, art, and furniture via interstate and intrastate trade shows, networking, and online media.
• Reason for closing: June 13, 2009, sold retail collection through JS Dill Auctions, Zelienople, PA.
Business Communications Consultant 11-1999 to 06-2005
Penn Telecom, Inc. [Consolidated Communications] Cranberry Township, PA
• Because of an established “hunter” mentality, attained monthly sales objectives and met required sales activity levels by contacting prospective customers by telephone, cold call premise visits, networking, proposal submission, and customer upgrades.
• Maintained knowledge of telecommunication, network, and broadband products and services including features, benefits, changes, applications, and how to effectively distinguish them from competitor offerings and position them to meet customers’ needs. Understood and adapted to constantly changing products in a perpetually changing industry.
• Proficient in funnel management for quantity, quality, and balance across market segments
• Nurtured and maintained positive and comfortable relationships with prospects, customers, and internal resources. Understood the dynamics of prospective and customer organizations to appropriately align with key decision makers and decision influencers.
. • Collaborated with internal and external resources to share information, coordinate sales, and provided assistance as
needed to ensure customer requirements and expectations were met. Teamed with technical, engineering, and
related support staff to ensure end-to-end customer sales and satisfaction.
• Sales territory received “Highest in customer satisfaction” survey results for five consecutive years.
• Voluntarily resigned to handle the care of a terminally-ill parent and the family business.
Corporate Sales Trainer / Recruiter 05-1994 to 06-1995
C-TEC Corporation [Commonwealth Long Distance] Pittsburgh, PA
• Responsible for selecting, training, developing, and managing performance of professional and non-exempt direct sales personnel; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work for staff in accordance with the organization’s policies and applicable legal requirements.
• Supported & facilitated new enhancement training for products, services, and systems per the needs of the corporate business plan.
• Identified student deficiencies, formulated course improvements, and implemented revisions with the course development team.
• Organized and developed training procedure manuals, guides and course materials.
• Received Corporate Sales Support Award: 1994.
• Sales Department closed 1995. Company sold to Frontier Communications.
Office Manager 08-1991 to 03-1993
Jacob Ash Company, Inc. Pittsburgh, PA
• Supported the Vice President of Operations in the management of the Administrative and Data departments.
• Responsible for the selection, orientation, and evaluation processes of the office staff. Assisted with roster change on an as needs basis.
• Developed and implemented job flowcharts, personnel evaluations, job satisfaction surveys, employment testing, production reports, and the "Jacob Ash Employee Handbook."
Sales Manager 06-1989 to 08-1991
Paragon Water Systems Pittsburgh, PA
• Recruited and trained Inside and Outside Sales Representatives to achieve sales quota on a consistent basis.
• Maintained all employee and sales paperwork according to legal and corporate mandates.
Commercial Account Manager 11-1984 to 06-1989
MCI Communications, Inc Pittsburgh, PA
• Promoted from Inside Commercial Account Representative to a Senior Commercial Account Manager within the first ten months of employment.
• As Senior Commercial Account Manager, assisted management with the training of Basic Telephony and product knowledge for the newly employed Inside Commercial Account Representatives while achieving individual sales objectives.
• Advanced to Commercial Account Executive to develop customer recognition, product rollout, and corporate sales profits within Erie, Crawford, Venango, and Warren counties.
• Managed opportunity funnel by continually qualifying and re-prioritizing opportunities among accounts, meeting with customers, managing the sales cycle, and reporting on opportunities.
• Prepared and presented professional proposals specific to customer needs, that aligned with their objectives and strategic vision, and ultimately moved them toward the purchase.
• Analyzed business customer needs; created and distributed collateral sales material to business prospects; and developed product and service solutions while successfully completing the sales cycle.
• Achieved monthly and annual goals on a regular basis within the branch and divisionally.
Inside Sales Manager 11-1981 to 11-1984
Jacob Ash Company, Inc Pittsburgh, PA
• Responsible for the recruiting, training, evaluation, and subsequent success of the Inside Sales Department.
• Directed, coached and evaluated the daily work activities of the Inside Sales Department; recurring billed revenue target, quota attainment, customer service, and funnel management.
• Processed and expedited orders while assisting in product selection, negotiating price, and performing order/quote entry.
Assistant Recruitment Manager 10-1978 to 11-1981
Career Personnel, Inc Pittsburgh, PA
• Stimulated business growth and maintained outstanding business client services through knowledge of workplace issues and fair employment practices.
• Initiated and completed employment cycle from selection to placement of candidate.
• Interviewed and assigned most qualified candidates to temporary or direct hire positions while utilizing effective time management strategies.
• Promoted to Assistant Manager within nine months.
• Assisted in the training and monitoring of the Employment Recruiters.
EDUCATION
M.S., Human Resource Management La Roche College, Pittsburgh, PA
B.A., English University of Iowa, Iowa City, IA
AFFILIATIONS
Butler County Chamber of Commerce 2000 to 2005
Zelienople-Harmony Area Chamber of Commerce 2000 to 2005
Lawrence County Chamber of Commerce 2003 to 2005
Volunteer Activity Director at Leader Nursing Home-Alzheimer’s Unit 1990 to 1992
Erie County Chamber of Commerce 1986 to 1989
Erie Telecommunications Association [Secretary] 1986 to 1989
AWARDS AND ACCOLADES
2000 - 2005 “Highest in customer satisfaction" survey results.
1994 - 1996 "Corporate Sales Support Award.”
1986 "Top Mid-Atlantic Sales People" Regional Honor’s dinner in Philadelphia, PA.
1985 - 1989 Branch Sales Achievement Awards [monthly and quarterly].
1985 - 1989 Divisional Quarterly Awards.
KEYWORDS
Telecommunications Sales, Broadband Sales, Business-to-Business Sales, Territory Sales and Management, Account Executive, Inside Sales Manager, Telecommunication Sales and Support Trainer, Sales Recruiter, Net worker, Employment Recruiter, Account Development, Customer / Market Retention, Relational Customer Approach, Inside Sales, Presentation Skills, Prospecting, VoIP sales, Outside Sales, Wholesale Sales, Office Manager, Award-winning sales, Quota Achievement, Key Account Development, New Product Rollout, Strong work ethic, Detail-oriented, Passion for the close, the mission, and the customer.
SAMPLE REFERENCES
Ted Zobb, Sales Manager, Penn Telecom (Manager) [www.linkedin.com/in/lisabartins]
“Lisa was a member of my Sales Team at Penn Telecom from 2000 through 2005. Lisa consistently exceeded her sales objectives, but even more importantly, she was a champion of customer service. Lisa exemplified the culture of "Superior Customer Service". Often customers would tell me that if we took Lisa off of their account, they would be extremely disappointed. I would recommend Lisa to any organization that is looking for a true professional who will deliver on objectives while building solid client and prospect relationships. July 20, 2009
Jeff Yurchak, Account Executive, Consolidated Communications (Penn Telecom colleague) [www.linkedin.com/in/lisabartins]
“Lisa was a go getter. Strong closing and presentation skills. A very focused and fact-driven person. High energy level with a pleasant personality.” July 19, 2009
Ron Zvirman, Sales Manager, MCI Communications (Manager) [www.linkedin.com/in/lisabartins]
“Lisa worked for me as a sales executive and was an excellent rep who consistently met her sales goals and provided first rate customer service.” March 26, 2009
Howard Ash, Vice President, Jacob Ash Company (Manager)
“Jacob Ash had the pleasure of having Lisa work with us on two separate occasions in two management positions. There was never
a time that Lisa did not exceed all expectations because of her professional acumen in addition to her detailed work ethic, communication skills, extraordinary people skills, and high energy level. I would have no problem recommending Lisa for any position.” March 13, 1993
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