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Heather
US-Louisiana-New Orleans
Dillards Sales Associate
A medical student AED & CPR Certified with a background of 4 years customer service, computer software skills; volunteer experience at Methodist hospital and Regional transportation authorities seeking full-time employment.
Heather J. Daigle
411 Woodvale Ave Apt.201E
Lafayette, LA 70503
P: 504-913-6102
H_j_daigle@yahoo.com
A medical student AED & CPR Certified with a background of 4 years customer service, computer software skills; volunteer experience at Methodist hospital and Regional transportation authorities seeking full-time employment.
PROFESSIONAL BACKGROUND
• Super Target
• Sears Holding Corporation
• Victoria Secret
• Dillard’s Corporation
EXPERIENCE
08/2007- Current Dillard’s Corporation (Lafayette, LA)
Dillard’s Corporation Sales Associate/ Department Specialist-Retail
• Developed client relationships while providing efficient customer service
• Assumed responsibility for sales quotas while engaging clients to sign up with Dillard’s credit services.
• Assist customers with payment and billing information
• Administer Men’s designer department (Include but not limited to organizing stock, markdowns, proper signing, and assembling merchandise.)
• Balanced registers reporting cash overage and shortage
• Provided initial and recurring mentoring training assistance to new employees including effective communication practices
08/2007-08/2008 Victoria Secret (Lafayette, LA)
Victoria Secret Sales Associate- Retail
• Established client relationships while providing efficient customer service
• Assumed responsibility for sales quotas while engaging clients to sign up with Secret Angel credit services.
• Provided initial bra fitting services
07/2007-08/2007 Sears Department Store (Lafayette, LA)
Sears Holding Team Member- Retail
• Established client relationships while providing efficient customer service
• Assumed responsibility for engaging clients to sign up with Sears blue, gold and premium credit services achieving the store highest goal of 40 applicants in a month
• Assist customers with payment and billing information
• Provided customer contact solutions and research for irregular account activity
• Balanced registers reporting cash overage and shortage
• Provided initial and recurring mentoring and personal training assistance to new employees including effective communication practices
07/2006-11/2006 Super Target (Ackworth, GA)
Guest Service Team Member -Retail
• Developed client relationships while providing efficient customer service
• Assumed responsibility for engaging clients to sign up with Target credit services.
• Assist customers with payment and billing information
• Distribute customer contact solutions and research for irregular account activity
• Provided initial and recurring mentoring and personal training assistance to new employees including effective communication practices
• Trained in customer care, photo center as well as sales floor
• Demonstrated superior work ethics which enabled me to receive management training within three months from hire date
EDUCATION
Graduated St. Mary’s Academy High School June 2006 New Orleans, LA
College Prep-Diploma
College South Louisiana Community College Fall 2008 Lafayette, LA
EMT Basic Course
CERTIFICATIONS
CPR & AED Certified Fall 2008 Lafayette, LA
Achievements / Awards
• Top credit service promoter- 35 applicants in 1 month Super Target
• Top credit service promoter- 40 credit applicants in 1 month Sears Holding corporation
Basic office Skills
• Typing, copier, fax, scanner
• Outlook Application, Publisher, Microsoft works, Word, Excel, Data Spread Sheet, Power Point
Volunteer Service as a High School Student- Average 700 Community Service Hours
• Summer 2004-2005 Volunteer Regional Transportation Authority New Orleans,LA
Provide customer service skills in an office setting, answering calls, faxing, filling, coping, taking messages an responsible for providing service during transportation competition for drivers of the RTA corporation.
• Summer or 2002-2003 Volunteer Methodist hospital New Orleans,LA
Performed duties at nursing station; customer service, answer patient/customer phone calls on switch board an served as a nurse aid.
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