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Master Hair Designer/Manager Resume
Michele
US-North Carolina-Raleigh/Durham-RTP
Program Manager
To obtain a professional position that enables me to utilize my corporate and community experience including marketing, operations, budgeting, management, community benefits, auditing, and human resources in a for profit, not for profit or non-profit enterprise.
MICHELE BURGESSrnRESUMErnrnrnSUMMARYrnOver fifteen years of broad-based management and operational experience with a proven ability to increase profitability, productivity, efficiency and morale. Background includes:rnrn• Community Benefitsrn• Marketing/Salesrn• Project Managementrn• Managementrn• College Instruction rn• Human Resourcesrn• Training and Educationrn• Strategic Planningrn• Operations Managementrn• BudgetingrnPROFESSIONAL EXPERIENCErnrnDuke University Health System, Durham NC 2004 - PresentrnProgram Manager, Community Benefits, Charitable Giving 2006 - PresentrnManage and train employees on the DUHS Community Benefits Inventory Tracking that tracks all health related programs in the community. Provide project management duties for the Office of Community Relations including the planning, design, collection and analysis of health care data in support of overall strategies and initiatives of the Duke/Durham Community Health Program. Manage budgets for department, Charitable Grants and Goodwill program. Assist in strategic planning, development of policies and procedures for and administer charitable grants and goodwill projects. Work with the Oncology department to develop and manage the Cancer Advisory Board in the challenge of recruiting minorities to clinical trials. rnrnAdministrative Assistant 2005 – 2006rnProvided administrative support for the Duke Health Technology Solutions department. Duties included administrative support for the Perioperative Services Support and Patient Safety Initiatives groups and ad-hoc support for the Vice President – Chief Information Officer‘s office. Provided administrative support for the Grants and Contracts department. Duties included initial data entry of grants and contracts into the logbook system, filing, ad-hoc data entry, and receptionist activities.rnrnDuke University Hospital, Durham, NC 2004 – 2004rnAdministrative AssistantrnProvided administrative assistance to the Chief Nursing Officer for Duke University Hospital and Duke University Health System. Responsibilities included interacting with all levels of Executives and staff throughout the Health System, minutes for the Nurse Managers Business Team, Nursing Governance Council, DUH & DUHS Nurse Executive Council, Retention & Recruitment Team, and Clinical Operations Directors Meetings, and transcription activities. rnrnAdministrative Assistant responsibilities for Duke University Affiliated Physicians, University Development, University Student Financial Aid and Student Services for Duke Temporary Services.rnrnDurham Technical Community College, Durham, NC 2004- 2008rnInstructor, Principles of Marketing, Introduction to Business, International Business, Principles of Management, and Advertising, Sales and Promotion courses. Developed on-line and traditional curriculum for several courses.rnrnDuke School, Durham, NC 2002 – 2003rnAdmissions Office ManagerrnResponsible for admissions office operations including marketing activities and administrative duties. Daily contact with administration, staff, teachers, parents and students.rnrnIBM, Research Triangle Park, NC 1998 - 2002rnMarketing Manager 1999 - 2002rnLed product launch programs for IBM Microelectronics Network Processors and Packet Routing Switch products in the North American region. Executed Event Marketing including planning, execution and functional activities worldwide for 12 industry technology tradeshows, customer design forums and other events. Received award for Excellence for 2000 Networld + Interop tradeshow.rnrnrnrnMarketing Manager 1998 - 1999rnrnrnCreated internal liaison marketing programs for Networking Hardware Division (NHD) and three Industry Solution Units (ISUs) - Health, Education, and Distribution (Retail). Results included enhanced communications, training and education for ISUs on marketing networking solutions.rnrnOperations Manager 1998 - 1999rnCoordinated all IPMT, a board of BLM leaders and Directors, related activities, ISO 9001 and Internal Audits for networking hardware division. Responsible for tracking and maintaining the Enterprise Balanced Scorecard, IBM Chairman\'s monthly newsletters, Quarterly Self-Test Audits, Quarterly Trade Agreement Acts, Product Security Audits, and Business Control Audits. Successfully completed and passed IPD Peer Audit and received Team Award for Excellence.rnrnBrand Marketing Manager 1998 - 1998rnDeveloped and implemented go-to market strategies for an Other Equipment Manufactured (OEM) 2218 Frame Relay Access Device generating $3 M in revenue. Responsibilities included project management and training coordination for worldwide Networking Systems Technical Conference.rnrnAT&T Basking-Ridge, NJrnMarketing Manager 1979- 1998 rnDirected strategy and implemented marketing programs for the AT&T PrePaid Card, which generated over $12M in revenue.rnrn• Project managed a cross functional team, Sales and Program Execution, Public Relations, Marketing Communications and an outside Agency, which delivered on time the AT&T Holiday PrePaid Card project, the October Bill Insert, targeting 6.5 million AT&T direct billed customers. Sales exceeded forecast by 26% with 377,000 cards sold.rn• Directed marketing development with outside Agency for standalone Direct Print Ads for Holiday Program which targeted TV Guide, People, Parade, and USA Weekend, a magazine circulation of over 35 million. The project resulted in 5000 sales with a 96% conversion rate.rn• Managed staff of volunteer occupational, management, and Agency staff as the on-site supervisor at the 1996 AT&T Olympics Consumer Pavilion. The total team effort resulted in $500,000 in sales in a three-week period.rn• Sold over $285,000 in PrePaid Cards to both internal and external customers.rnrnMarketing Manager 1994 - 1996rnManaged and implemented marketing programs for AT&T small and mass Corporate card accounts, generating over $400M in business card revenue. Responsible for overall acquisition, stimulation, retention, activation and winback strategies targeting $2.1M business customers and 12M business card accounts.rnrnArea Manager 1993 - 1994rnManaged BCS Bloomington, MN, MultiQuest 900 Service Recourse Center, and Pittsburgh, PA, MultiQuest Inquiry Center. Managed $12.5 million annual budget and staff of 50+ employees processing local exchange company billing adjustments and implemented new procedures that met program objective and saved the business unit $1M.rnrnSenior Internal Auditor, AT&T CFO - Corporate Audit for Professional Development Program (CAPP) 1991 - 1993rnSystems Analyst, AT&T Business Services Division 1989 - 1991rnHuman Resources Planner, AT&T Corporate Human Resources 1987 - 1989rnProject Manager, AT&T External Affairs, Programmer 1979 - 1987rnrnEDUCATION: M.C.R.P., City and Regional Planning, Rutgers University, New Brunswick, NJ, BA, American Studies, Rutgers University, New Brunswick, NJrnrnCOMMUNITY SERVICE: Leadership Durham, Class of 2004; Durham Public Education Network, Board of Directors (1998-2002), Exec Board (2000-01), Marketing Committee Chair (2000-01), Annual Board Report Committee (1998); Durham Arts Council, Board of Trustees (2002-03), Exec Board (2002-03), United Arts Fund Co-Chair (2002-03), Nominating/Leadership Chair (2002-03), Development Committee Chair (2001-02); Junior League of Durham and Orange Counties (2000–05), Training and Education Co-Chair (2005 – 2006), Vice President & Board Member – Community Council (2004-05), Training and Education Committee Chair (2003-2004), Co-Chair (2002-03); Managed Competition Citizens Committee for City of Durham (2002-2004) ; Junior Leadership Durham Board of Directors (2005 – present).rnrnSummary of Qualificationsrnrn 25 years of Professional experiencerno 18 years – AT&Trno 4 years – IBMrno 1 year – Duke School for Childrenrno 5 months – Office of Chief Nursing Office (Duke Temp)rno 5 months – Grants & Contracts (Duke Temp)rno 1 year – Duke Health Technology Solutionsrno 3 years – Duke University Health System, Office of Community Relationsrnrn 1 year management of large operation (AT&T Multi-Quest Recourse Service Center)rno AT&T Area Manager w/$12.5 million dollar budget oversight dutiesrno 7 direct reportsrno 50 secondary direct reportsrno 100 reporting employees around the country at various call centersrnrn 1 year management of $400 million dollar business line – AT&T Corporate Card (without direct reports)rno 2.1M small and mass business customersrno 12 M Corporate business card accountsrn rn Corporate Internal Auditor for AT&Trnrn Corporate Human Resources Planner for AT&Trnrn World wide Product Launch Manager for IBM Network Processorsrnrn Other skills – Marketing, Project Management, Training & Education, Operations Management, Systems Analysis, Programmingrnrn Adjunct Instructor – Durham Tech – Principles of Marketing, Principles of Management, Intro to Business, International Business, Advertising & Sales, Human Resources Management, Business Ethics, Organizational Behavior in Business, Business Lawrnrn Community Servicerno Board of Directors rn Durham Public Education Network, 1998 – 2002rn Durham Arts Council, 2002 - 2003rn Junior League of Durham and Orange Counties, 2004-2005rn Junior Leadership Durham, 2005 – Present, Vice President of Board 2007, President of Board 2008-09rno Leadership Durham Graduate, 2004rno Managed Competition Citizens Committee for City of Durham – 2002-2004rno Mayor’s Taskforce on Domestic Violence, Partnership for a Healthy Durham’s Obesity and Chronic Illness committee, and Substance Abuse committeernrn Education (Rutgers University)rno Masters in City and Regional Planning – Focus/ Concentration – Health Planningrno Bachelor of Arts – American Studiesrn
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