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Pamela
US-North Carolina-Raleigh/Durham-RTP
Administrative Coordinator/Center Administrator
Employment in a team oriented, professional organizations, specifically in healthcare or higher education administration, with personnel focused on and dedicated to goals that will secure success, efficiency, process improvements, and financial and developmental growth.
CURRICULUM VITAErnrnPERSONAL CONTACT INFORMATIONrnPamela A. Bivens, M.A.rnMobile: (919) 451-8531 / Email: pbivens1@hotmail.comrnrnOFFICE CONTACT INFORMATIONrnDuke University Health System (DUHS), Patient Safety OfficernOffice: (919) 681-4949 / Email: pamela.bivens@duke.edurnrnPERSONAL INFORMATIONrnPlace of Birth: Durham, N.C.rnU.S. CitizenrnrnCHRONOLOGICAL EMPLOYMENT HISTORYrnAdministrative Coordinator / Center Administrator 07/2007 - PresentrnDuke University Health System, Patient Safety OfficernDUKE UNIVERSITY HEALTH SYSTEM (DUHS) rn Assisting in the operational planning, development and curriculum design for the Duke Medicine Patient Safety Center for clinical, administrative, etc., training on teamwork to reduce medical errors;rn Manage the Team Resource Center of Excellence, for teamwork training, to reduce medical errors via funding from the Agency for Healthcare Research & Quality (AHRQ);rn Conduct observations in Operating Rooms to ultimately train on teamwork skills to reduce medical errors and establish team trust;rn Research and development of a Cultural Competency in Medicine training module to integrate into the existing Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS™) curriculum developed by the U.S. Department of Defense;rn Plan and train on teamwork tools and strategies, and change management, to clinicians/ practitioners, administrators, and medical and nursing students;rn Assist with the management of three grants: AHRQ, The Duke Endowment, and a collaborative Glaxo Smith Kline (GSK) grant with the University of North Carolina-Chapel Hill Health System; andrn Manage logistics and CME and CEU paperwork for training sessions and large conferences.rnrnContractor - Staffing Representative / Recruiter 10/2006 – 03/2007rnProject View Plus Program – Award Winning Diversity ProgramrnIBM / MANPOWER SERVICES WORLDWIDE, Research Triangle Park, N.C.rn Sourced experienced professionals for administrative and technical career positions;rn Worked with Senior administrators to source and review experienced professionals;rn Collaborative partnerships with national/global diversity organizations to source technical professional members; andrn Planned and deployed quarterly “Informational, Networking & Interview Events” for potential candidates to network and interview with hiring managers and talent partners in collaboration with the National Society of Black Engineers (NSBE).rnrnrnSr. Manager Corporate Relations 11/2005 – 09/2006rnDevelopment Specialist 09/2004 – 11/2005rnNATIONAL SOCIETY OF BLACK ENGINEERS (NSBE) WORLD HEADQUARTERSrnAlexandria, VArn Managed the Corporate Relations Coordinator and Exhibition Services Consulting Team toward preparation for the Annual National Convention Career Fair Exhibitors and College and Graduate School Fairs and Regional Conferences and Meetings;rn Managed the Corporate Relations and Development Departmental budgets;rn Successfully researched and administered grants for $350K+ for educational program support, academic excellence programs and scholarships, event sponsorships, etc.rn Customer facing with all corporate, Federal, university, and non-profit sponsors; andrn Managed and nurtured relationships/partnerships with 52 Board of Corporate Affiliate companies, total of $2M+ per year, to include: 3M, Accenture, bp, Bank of America, Boston Scientific, CH2M Hill, Cisco Systems, Clorox, Dell, Deloitte & Touche, Eli Lilly, EXXON Mobil, Guidant, IBM, Johnson & Johnson, Kimberly Clark Corporation, Lockheed Martin Corporation, Merck, Microsoft Corporation, Northrop Grumman Corporation, Raytheon, Siemens USA, Texas Instruments, Toyota, U.S. Army Research Laboratory, U.S. Navy, Verizon, Weyerhaeuser, etc.; andrn Established and nurtured solid relationships with sponsors to fund events and technical competitions at the annual national convention and fall regional conferences, academic excellence programs, and community-based and corporate scholarships.rnrnrnHuman Resources Specialist – Diversity 11/2003 – 09/2004rnTRANSPORTATION SECURITY ADMINISTRATION (TSA) HEADQUARTERSrnU.S. DEPARTMENT OF HOMELAND SECURITYrnArlington, VArn Strategically planned, developed and promoted Federal internship programs, promoting student diversity, throughout TSAs student programs at TSA Headquarters and the Airports; rn Managed contract agreements for Association/external partnerships in Student Internship Programs;rn Ensured the implementation of directives of the President’s Executive Orders on Hispanic Employment in the Federal Government and participation of Tribal Colleges and Universities in hiring initiatives; and rn Accomplished goals via collaborative partnerships established with TSAs Office of Civil Rights, other Federal agencies, National Association for Equal Opportunity in Higher Education, Hispanic Serving Institutions, Tribal Colleges and Universities and local and national nonprofit interest organizations. rnrnrnConsultant / Associate Director - Health Policy & State Government Relations rnNATIONAL MEDICAL ASSOCIATION (NMA) 02/2002 - 10/2002rnWashington, D.C.rn Managed and maintained the health policy compendium for the Health Policy Committee;rn Developed strategies to assist member physicians with U.S. Congressional testimonies, media appearances, research, and national and regional meetings; rn Managed the health policy associates; andrn Salary supported via an unrestricted grant from Pfizer, Inc. (NY).rnConsultant / Affirmative Action & Diversity Program Office 11/2000 – 05/2001rnLAWRENCE LIVERMORE NATIONAL LABORATORY (LLNL), Livermore, CArnU.S. DEPARTMENT OF ENERGY, Washington, D.C.rn Developed a concept proposal, including data research, etc., for a strategic recruitment initiative, entitled Strategic Recruitment Initiative for Women and Students of Color; rn Presented the concept proposal at leadership meetings to targeted directorates; andrn Represented the Laboratory at national conferences, conventions, and campus visits.rnrnProgram Administrator IV, Science & Technology Base Division 01/1997 – 10/2002rnLOS ALAMOS NATIONAL LABORATORY (LANL), Los Alamos, N.M.rnU.S. DEPARTMENT OF ENERGY, Washington, D.C.rn Administered the recruitment of students and faculty in the Science and Technology Base-Education Program Office to ensure diversity throughout Laboratory-wide student programs and technical divisions/areas; rn Managed the Historically Black Colleges and Universities and Mentored Collaborative Research Programs, and the U.S. Congressionally approved budgets;rn Served as liaison to the Laboratory for the National Consortium of Graduate Degrees for Minorities in Engineering and Science, Inc. and the National Physical Science Consortium Fellowship Programs; rn Served on the Laboratory’s Employees’ Scholarship Fund Advisory Board Team to review and select young scholars for undergraduate scholarships;rn Represented the Laboratory at national, professional and student conventions/ conferences/symposiums and campus career fairs;rn Collaborated with other Federal agencies and universities to enhance science education program objectives; andrn Coordinated the First Annual LANL Student Symposium culminating summer student research.rnrnADMINISTRATIVE ACADEMIC POSITIONSrnAssistant Dean, College of Arts & Science 09/1994 – 10/1996 rnTRINITY UNIVERSITY, Washington, D.C.rn Assisted senior-level administrators with daily college academic administrative duties inclusive of serving as a liaison to program/division chairs, faculty, administrators, senior and other staff, and the community; rn Academic Advisor and advisor to a campus sanctioned student organization;rn Managed the Study Abroad and Internship Programs;rn Represented the College at various professional meetings and community functions; rn Managed the development of the yearly Academic Catalog; andrn Managed collaborative projects and programs with the Dean of Students and Weekend Women’s College Programs.rnrnAssistant to the Associate Dean 02/1992 – 09/1994rnGraduate School of Education and Human DevelopmentrnTHE GEORGE WASHINGTON UNIVERSITY, Washington, D.C.rn Assisted the Associate Dean with leadership and academic projects;rn Managed the doctoral and education specialist academic program paperwork;rn Assisted department chair, deans and faculty with departmental paperwork and exam preparation; andrn Managed the coordination of doctoral defenses and proctored the National Teacher’s Exams.rnHEALTH SERVICES RESEARCHrnResearch Associate / Program Manager (laid-off) 11/2002 – 08/2003rnSheps Center for Health Services ResearchrnTHE UNIVERSITY OF NORTH CAROLINA - CHAPEL HILL rn Managed and administered the goals, mission, and the development of the “Carolina-Shaw Partnership for the Elimination of Health Disparities,” a $6M Project EXPORT grant over five years, funded by the National Institutes of Health (NIH)-National Center for Minority Health and Health Disparities (NCMHD), in partnership with Shaw University; rn Managed the collaborative relationship between the University of North Carolina-Chapel Hill and Shaw University principal investigators, faculty, administrators, and staff toward securing appropriate outcomes as outlined in the 5-year federal grant via varying mechanisms of communication to include a listserv, conference calls, meetings, conferences, etc.; andrn Managed the Administrative Assistant.rnrnEDUCATION, CERTIFICATION & PROFESSIONAL DEVELOPMENTrnDiploma, Hillside High School, Durham, N.C., 1980.rnB.A., Hampton University, Mass Media Arts / Journalism, Hampton, VA, 1984.rnM.A., The George Washington University, Education and Human Development / rn Higher Education Administration, Washington, D.C., 1994.rnPh.D., The University of New Mexico – Department of Physical Education, Health rn Education, Albuquerque, N.M. – Incomplete.rn Lean Healthcare 200: Applying the Fundamentals, N.C. Hospital Association/N.C. State University, 08/2009.rn Six Sigma Green Belt, N.C. State University, October/November 2008, Certification in Progress.rn PARIS Accounting System, Duke University, Learning and Organizational Development, 6/2008.rn TeamSTEPPS™ Master Training, U.S. Department of Defense, 12/2007.rn MS Project Management, National Society of Black Engineers, 12/2005.rn Training for Professional Fundraisers, The Foundation Center, 2005.rn Management Directive – 715 Implementation Training for Federal EEO Professionals, U.S. Equal Employment Opportunity Commission, 7/2004.rn Supervisory Resources Program, UNC-Chapel Hill, Training and Development, 1/2003.rn Successful Project Management, UNC-Chapel Hill, Training and Development, 12/2002.rn Management Institute, Los Alamos National Laboratory Leadership Center, 1/11 – 8/31, 2000.rn Survival Skills for Forest Service Managers and Supervisors, U.S. Forest Service, 6/2000.rn African American Leadership Institute, The Anderson School of Management, University of California, Los Angeles, 1999.rnrnTECHNICAL EXPERTISErnSoftware Microsoft Office Suite, SharePoint, Lotus Notes 7, Eudora, PARIS, People Click, Resumix, Blackboard, and JMP Statistical SoftwarernHardware IBM, Dell, and MacintoshrnFEDERAL CLEARANCES (Inactive)rnSecret – U.S. Department of Homeland Security, Transportation Security Administration (TSA) rn Headquarters, VA.rnL – U. S. Department of Energy, Los Alamos National Laboratory (LANL), N.M.rnrnrnAWARDrnDistinguished Performance Award, Los Alamos Employees’ Scholarship Fund Advisory Board Team/Los Alamos National Laboratory Foundation, Los Alamos National Laboratory, 1998.rnhttp://www.lanl.gov/orgs/pa/News/DistinguishedPerformers98.htmlrnrnrnCURRENT BOARD MEMBERSHIPS AND VOLUNTEERISMrnDuke University Hospital Diversity Leadership Team, N.C.rnBoard Member & Vice President, Jr. Leadership Durham, Health/Environmental Committee,rn N.C.rnChair, Alumni Giving, Durham-Chapel Hill Hampton Alumni Chapter, National Hampton rn Alumni Association, Inc., N.C.rnAdvisory Board, Women’s Employment Opportunity Project, Inc., Atlanta, GArnrnrnPUBLICATIONSrn2002, Investing in Our Most Valuable Asset – A Diverse TSM Work Force, Los Alamos National Laboratory (LANL), LA-13971…P. Bivens…rnrnFall 2001, “Laboratory Partners with Morehouse College,” Inside STB, Vol. 7, No. 3, LANL Publication.rnrnSummer 2001, “National Consortium Provides Opportunities for Minority Graduate Students in Science and Engineering,” Inside STB, Vol. 7, No. 2.rnrnFall 2000, “Changing the Face of the 21st Century Workforce at LANL,” Inside STB, Vol. 7, No. 1.rnrn3/2000, “Achieving Workforce Diversity Through Strategic Program Initiatives,” National Association of Minority Engineering Program Administrators, Atlanta, GA, 1/99 Conference Proceedings.rnrn11/11/99, Article, “Creating a Competitive Edge,” Last Word, Black Issues in Higher Education.rnrnrnPROFESSIONAL PRESENTATIONSrn01/2009 – Present, Six Sigma Green Belt Project Outcomes to Durham Regional Hospital / Duke University Health System (DUHS) Perioperative Unit, N.C.rnrn02/2008 – 04/2009, Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS™) Training, Duke University Hospital, N.C.rnrnrnPROFESSIONAL PRESENTATIONS cont.rn09/2005, Professional Development Conference, “Fundraising 101,” National Society of Black Engineers (NSBE), Inc., Sponsor: IBM, Palisades, N.Y.rnrn09/2002, Conference, National Association of Medical Minority Educators, Inc., “Preparing for the Minority Medical Community: The Student National Medical Association,” Baltimore, MD.rnrn03/2002, Meeting, South Carolina Legislative Black Caucus, “Inmate Healthcare in our Nation’s Correctional Facilities,” Columbia, S.C.rnrn06/2001, Conference, Research in Science & Engineering Orientation 2001, “Graduate School/Research Opportunities Within Government and Industry,” Orlando, FL.rnrn06/2001, The National Consortium for Graduate Degrees for Minorities in Engineering & Science, Inc. (GEM) 25th Anniversary Celebration, “Sustaining GEM’s Mission,” San Diego, CA.rnrn07/2000, Tech Symposium 2000, “Unique Career Building Research Opportunities at Los Alamos National Laboratory,” Miami Beach, FL.rnrn03/2000, Conference, “Creating A Competitive Edge,” NSBE, Charlotte, N.C.rnrn03/2000, Conference, “African-American Leadership Institute Program Overview,” National Association of Minority Engineering Program Administrators, Inc., Chicago, IL.rnrn09/1999, Conference, National Action Council for Minorities in Engineering, Inc., Facilitated “Empowering Women in Science” Session, Orlando, FL.rnrn07/1999, Symposium, 1999 Technical Symposium for Minority Students in Science, Engineering, and Technology, “How The Success of the University Programs Office at Los Alamos National Laboratory Serves to Increase and Enhance Its Technically Diverse Workforce,” West Palm Beach, FL.rnrn03/1999, Conference, “Science & Technology Based Research Opportunities at Los Alamos National Laboratory for Students and Faculty,” NSBE, Kansas City, MO.rnrn03/1999, Symposium, “Opportunities at Los Alamos National Laboratory for HBCU/OMI Students and Faculty,” The Seventh Annual HBCUs and OMIs Symposium, Energy Research and Development Technology Transfer Symposium, U.S. Department of Energy – Office of Fossil Energy, The Federal Energy Technology Center, The Office of Economic Impact and Diversity, Florida International University, Miami, FL.rnrn04/1998, Symposium, “The HBCU Program at Los Alamos National Laboratory,” The Sixth Annual HBCUs and OMIs Program, Energy Research and Development Technology Transfer Symposium, U.S. Department of Energy – Office of Fossil Energy, The Federal Energy rnTechnology Center, The Office of Economic Impact and Diversity, The University of Maryland Eastern Shore, MD.rnrn03/1998, Conference, “Diversity in the Government: The Effects of Affirmative Action in California,” National Association for Minority Engineering Program Administrators, Albuquerque, N.M.rnrnPROFESSIONAL PRESENTATIONS cont.rnFall 1995, Conference, “Stereotypical Expectations in the African American Female Scholar,” International Conference for Women in Higher Education, El Paso, TX.rnrnrnINTERESTS AND LEISURE (Passport is Current)rnDomestic travel throughout the United States including Hawaii and Puerto RicornInternational travel to Canada, the Caribbean, North Africa and South AmericarnContemporary and Smooth Jazz / Easy Listening MusicrnReading novels, books, and poetryrnJournaling / WritingrnPhotography
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