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Jameelah
US-California-Oakland/East Bay
Customer Service Representative
Seeking a position as a Receptionist at a growth- orientated company which will allow me to both further utilize my skills and acquire new abilities.
Jameelah V. Larkin
jameelahlarkin@aol.com
713 Phanor Drive Home: (510) 237-9832
Richmond, California 94806 Cell: (510) 467-3745
OBJECTIVE
Seeking a position as a Receptionist at a growth- orientated company which will allow me to both further utilize my skills and acquire new abilities.
PROFILE
A dedicated, customer–focused professionally credential Administrative Assistant offering significant experience in self directed positions requiring effective support, secretarial and clerical abilities. Demonstrates superb communication and multi-tasking skills, in addition to handling tough jobs and provide productive, high quality solutions for the establishment.
HIGHLIGHTS
• Associates Degree in Computer Business Administration.
• Clerical skills include typing (45wpm), Ten Key.
• Knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• Having 5+ years of experience as a diligent detailed-oriented Customer Service Rep with the ability to quickly discover and resolve problems.
• Self-Motivated. with strong organizational skills
• High level of professionalism and quality customer service, phone skills.
• Adaptable team player recognized for willingness to learn and teach newly acquired skills.
PROFESSIONAL EXPERIENCE
CLERICAL/ADMINISTRATIVE SKILLS
• Ability to demonstrate a high level of professionalism in dealing with confidential and sensitive issues.
• Synchronized travel arrangements; completed expense reports and processed invoices; ensured all account codes and required signatures obtained.
• Maintained and updated filing, inventory, mailing and database systems either manually or using a computer.
• Composed, typed, and distributed professional correspondences and memoranda’s, e-mailed and faxed, using individual initiative and as assigned.
• Ensured all parties were knowledgeable of and kept abreast of schedule awareness; coordinated calendars and schedules appointments.
GENERAL OFFICE/ RECPETIONIST SKILLS
• Communicate with customer, employees and other individuals to answer questions, explained information, obtained orders, and address complaints.
• Proactively established, and maintained a highly organized filing system; filed correspondences and other records.
• Answered and screened telephone calls in a professional and timely manner; provided accurate messages with a high degree of professionalism and courtesy; arranged conference calls.
• Operated telephone switchboards to answer, screen and forward calls, provided information and scheduled appointments.
CUSTOMER SERVICE
• Customers and communicated with management and staff on customer service benchmarks.
• Handled customers’ inquiries and pulled invoicing and shipping orders. Negotiated payment arrangements.
• Assist customers via phone and email in resolving issues related to the digital images, software installation, functionality, and usage of our software and online accounts.
• Referred unresolved customers grievances to designated departments for further investigations.
• Resolved customers’ services billing complaints by performing activities such as exchanging merchandise refunding money and adjusting bills.
WORK HISTORY
2006-2009 Freight Associate Home Depot Hercules, CA
2004-2005 Customer Service Rep Kodak Eastman Emeryville, CA
2003-2005 Administrative Assistant Heald Business College San Francisco, CA
EDUCATION
Graduation: October 2003
Heald College, San Francisco, California
Associate in Applied Science degree in Computer Business Administration
Dean’s List Seven consecutive quarters, and a cumulative GPA of 3. 87
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