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Lecturer/ Instructor of Psychology Resume
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Vicki
US-California-Los Angeles
Projects and IT Administrator
Skilled Software Support Specialist and IT Administrator with years of experience providing application and project support for small to large sized businesses, including the legal industry. Experience diagnosing, troubleshooting and resolving client/user issues with software maintenance, installations and upgrades. Experience in working with vendors in troubleshooting and implementations. Provide service by communicating effectively with technical and non-technical staff. Project coordination and liaison between staff, technology and vendors.
WORK EXPERIENCE:
Projects & IT Administrator 04/2008 - Present
Independent Consultant, Los Angeles, CA
Assist in coordinating project scope, design and deadlines.
Blackberry administration and support.
Ensure all employees are equipped with the necessary software.
Install and test software package installations.
Interface with software/hardware vendors for support when needed.
Maintain email add/remove accounts, create and modify email group lists.
Maintain user accounts and permissions.
Phone administration, configuration, distribution and support.
Provide training on all standard software packages.
Provide software support.
Setup workstations and re-image computers when needed.
Applications Analyst 03/2004 03/2008
Bingham McCutchen, Los Angeles, CA
Assisted in developing and refining help desk best practices.
Developed and maintained IT operations manuals.
Installed and managed various Help Desk specific software products: TrackIt, Remedy, and Service Desk Express.
Managed Extranet network including database: Presentations, support, training, creation of sites and folder structures, uploading and downloading.
Provided liaison between attorneys and paralegals and IT staff.
Installed, updated, and supported software; managed pilot group testing.
Successfully handled InterAction database administration and support.
Worked with vendors to develop resolutions to common issues.
CRM Coordinator 04/2003 03/2004
Latham & Watkins, Los Angeles, CA
Aided with the Training Department to develop tip sheets.
Developed quick reference guides.
Establish standards and best practices for data cleansing
Identified and managed beta pilot groups.
Maintained addresses issues such as duplicate contacts and association.
Reviewed tickets in the data steward inbox.
Supported users on an individual basis to answer any questions.
Tracked additions and modifications.
Technology Trainer/Project Administration 07/2001 04/2003
Independent Contractor, Los Angeles, CA
Technology Trainer.
Consulted with all staff regarding specialized technology training.
Coordinated development and delivery of in-house training for IT staff.
Coordinated with the Help Desk to address issues continuing user training.
Case Management and organization.
Loaded databases and images onto network.
Met with attorneys to understand cases issues and requirements.
Prepared daily status reports on all pending cases.
Project Administration.
Burned CDs / DVDs for client delivery.
Participated in review and testing for new applications and product upgrades.
Supervised legal secretaries, paralegals and record clerks in performing tasks.
Trainer/Software Support Specialist 11/1997 06/2001
Katten Muchin Rosenman, Los Angeles, CA
Contributed to knowledge database and FAQ database.
Documentation for end users (quick reference guides, etc.)
Installed, supported, and maintained servers.
Performed software installations and upgrades.
Provided side-by-side and telephone user support.
Retrieved and acted upon feedback on software design.
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