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Rachel
US-Nevada-Las Vegas
Email Marketing Specialist
To obtain a position where I can use my full potential, grow, and learn within a company.
RACHEL ESPIRITUrn8000 W. Badura Avenue #1053 Las Vegas, NV 89113rnMobile: 702-237-0247 Email: rachel.espiritu@hotmail.comrnrnProfilern• 5+ years experience in Information Technology industry including 2 years experience in ERP and PDM systems, E-Commerce Channel Marketing, Quality Assurance, Technical Support, and Change Control Management.rn• Worked on complete Software Development Life Cycle projects across domestic and various sites oversees.rn• Played various roles in administration, integration, implementation, change management, testing, email campaigns, and documentation in large scale projects.rn• Maintained excellent client relationships as well as excellent working relationship within the Unit.rn• Possess excellent technical, leadership, communication, and organizational skills.rnrnAccomplishmentsrn• Received a job and level promotion within 9 months of employment with Accenture.rn• Helped reduce workload from the Windchill (PDM) team by taking on additional responsibilities, which has boosted productivity and allowed the team to increase scope of work with the client.rn• Helped increase the value of the Windchill Test Systems for solving issues and recreating problems.rn• Successfully and effectively crossed over job positions at Don Best Sports from QA Tester to Asst Webmaster in very minimal time and minimal training.rn• Elected as the Change Control Manager to be the Unit Liaison with Change Control Board to manage and streamline current processes, and to act as the process control point for the team.rn• Currently generate approximately $120,000+ every month in revenue from setting up email campaigns.rnrnTechnology SkillsrnOperating systems: Windows (98, NT, 2000, XP), UNIX/Linux, MAC OS X v.10.3.9rnERP/Applications: iBaaN (5b/c), PDM Windchill, Crystal Enterprise Solution 8.5, DEMrnRDBMS: MySQL, Oracle V9i, PL/SQLrnLanguages/Tools: 4GL Tools/SQL, Borland J-Builder 3, Visual Café, Changeman DS, Fogbugz Bug Tracking System rnIntegration Technology: Microsoft Visual Studio, WS_FTP, Reflections, AS400rnOffice automation: MS-Office, Lotus Notes, MS-Visio, MS-Outlook rnWeb Technology: HTML, SHTML, Adobe Photoshop CS3, Content Management System, DreamweaverrnrnEducation and Certificationsrn• Bachelor of Science in Computer Information Systems: Magna Cum Laude Honorsrn• Baan Systems Administrator Fundamentalsrn• Baan V Developers Tools IrnrnProfessional/Consulting Experiencernrn1. Boyd Gaming Corporation, NV (October 2008 – Present)rnE-Commerce Email Marketing SpecialistrnrnPrepares and executes daily Email and text/mobile campaigns. Conducts email campaign setup including email coding and configuration, optimizes existing creative, targeting, data monitoring, scheduling, tracking, testing, and deployment. Executes flawless and timely email marketing campaigns; one-time, recurring, and dynamic-content driven. Manages guestbook lists, unsubscribes and bad address processing. Researches and incorporates email best practices, competitor email trends, and new technologies. Performs spam and deliverability testing and analyzes campaign results and makes recommendations based on campaign performance insights. Performs various reporting duties which include email campaigns, email penetration, website activity, etc. Collaborates with the Channel Marketing Manager to develop performance strategies for upcoming email campaigns. Develops and maintain favorable relationships with clients, ensuring that clients\' needs and goals are consistently met.rn2. Don Best Sports, NV (January 2006 – October 2007)rn Asst. Webmaster/Quality Assurance Testerrnrn Worked as a Quality Assurance Tester and Assistant Web Master for the only leading sports betting odds Information Company nationwide. Developed and executed test plans, test cases, test scripts, and test summary reports for web-based and client based software applications to ensure that functional, and data validity requirements are met. Documented and communicated test findings, including analysis of bugs. Reviewed software product documentation to verify accuracy. Worked with development team members to ensure the reliability of applications for use by internal and external clients. Created and updated web pages as well as images for Don Best Sports website. Optimized web site, banner ads and digital media and integrated and up kept dynamic content. Managed and maintained web site using HTML code as well as administered Content Management System. Provided support and documentation for other departments, and handled end-user phone support for external applications. rnrn3. Accenture, CA (December 2002 – January 2005)rnERP Baan Application Administrator/Windchil (PDM) Application AnalystrnrnOutsourced for one of the Big Four Company globally, Accenture, as an ERP Baan application administrator/Windchill (PDM) analyst for Solar Turbines Inc., on a mega implementation/production support project. Administered Baan for domestic and international sites, and acted as a major key in major releases in the software development life cycle. Interfaced with Business Managers to gather requirements for creating environments for production deployment of application. Worked closely with developers to migrate code from development to test environments. Streamlined and updated Baan processes due to new releases of application. Trained subordinates for Baan and Windchill administration. Administered Windchill (PDM) environment and was responsible for user administration, and refresh of environments after a major, minor, and patch release. Worked on Windchill release management, and participated in the testing of Windchill customizations. Acted as a back up Crystal Enterprise Administrator and provided user accounts in Crystal Enterprise and created Crystal Reports for IT Managers, Analysts, and other IT personnel. Developed, documented, controlled, and maintained Change Management Control processes for the production support team. rnrn4. Netcellent System, Inc., CA (May 2001 – March 2002)rnSupport EngineerrnrnDiagnosed and tested customer-reported problems within the Elliott business software product. Provided support to authorized resellers and users via phone, fax, E-mail. Duties were divided between front line support (handling the initial contact and problem descriptions) and back line support (researching, documenting, and testing reported problems and communicating the results to the person reporting the problem).rnrn
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