Name:
Johanna
Location:
US-Virginia-Richmond
Experience:
Willing to Relocate:
Willing to Travel:
Most Recent Job Title:
Administrative Assistant
Personal Website:
Objective:
To better my skills and provide high quality service and support.
Resume Text:
Johanna A. Young
1900 Chemin Road
Petersburg, VA 23805
Number Hidden
Address Hidden
Purpose: To better my skills and provide high quality service and support.
Basic Skills: I am knowledgeable in MS Excel, MS Word, MS Publisher, MS PowerPoint, Lotus 97 Approach and electronic mail. I am skilled using copier, fax, printer, 10-key and alphanumeric data entry, typing and multi-line telephones as well as having basic manual and electronic cash register experience. I have experience with internal and external data storage/retrieval, data entry and manipulation using a PC with local and LAN/WAN (Local Area Network/Wide Area Network) based applications.
Work History: 10/07 – 2/09 Lindenmeyr Munroe
Colonial Heights, VA 23834
Supervisor: Tamela Gress
Position Held: Administrative Assistant providing assistance to Senior Managers for scheduling, travel arrangements, customer billing, accounts receivable and accounts payable, payroll logs, word processing for external sales quotes, processing of incoming and outgoing mail packets including Federal Express and United Parcel Services, mail distribution, multiline switchboard, assist in entering and verifying of customer orders via internet web site using the J D Edwards/PeopleSoft applications, general office duties as needed.
5/07 – 10/07 Randstad Staffing Solutions
Petersburg, VA 23805
Agent: Mark Harris, Carol Vancil
Position Held: Receptionist/AP Clerk for Lindenmyer Munroe Paper providing switchboard services, internal invoice processing, numeric filing by date of internal client invoices, and general office duties. Teller/Cashier for Treasurers office of the City of Petersburg providing confidential processing of utility bills, personal property taxes and real estate taxes and issuance of city decals.
5/05 – 5/07 Ace Hardware Corp.
Prince George, VA 23875
Supervisor: Kim Volpe
Positions Held: Customer Service Clerk providing date and store specific filing, basic claims research and other support tasks as needed. Customer Service Representative providing support to retailers that includes but is not limited to product knowledge, claims processing, order tracking and keeping store files up to date. Duties also include internal administrative support that includes keying internal credits, processing back claims and store order review.
3/02 –2/05 Randstad Staffing Solutions
Petersburg, VA 23805
Supervisor: Louis Hayes
Positions Held: Tax Preparer for E-Z Check Cashing Services. Office Assistant providing Radio dispatch Services for Tidewater Fiber Corp., Receptionist and Office Assistant Services for Crane America Services. Production Control Assistant for the Perdue Farms Mid-Atlantic Replenishment Center (MARC). Receptionist and Office Assistant for District 19 Community Services Board.
As the Production Control Assistant for Perdue I worked with the WPL (Weigh, Price, and label) Production and Palletizing Departments to ensure orderly palletizing of product for shipping. This was achieved using a CommLink PC Program (CLP) to view the status of any given pallet position in real time. I was also responsible for documenting all manual changes in the palletizing order in a running log created using Microsoft Excel. As the duties of the position expanded I wrote the operational SOP (Standard Operating Procedure) Handbook and developed a three-week training program designed to ensure consistent training, understanding and usage of the continually upgraded software. Using these I successfully trained six team members to use these procedures.
Work History (Continued)
As the Receptionist and Office Assistant for District 19 Community Services Board I provided word processing and spreadsheet applications on several files including, but not limited to, updating the interoffice extensions list, updating the Front Desk Handbook, updating the inclement weather phone tree, Quality Assurance Chart and the Chart Review Schedule. I handled confidential and secure information in assisting one of the Program Directors in appointment setting. I also handled a multi-line PBX telephone system for the office.
As Tax Preparer for E-Z Check Cashing I used the Cosslink System to prepare and electronically file tax returns for the 2004 tax year using confidential information supplied by the client.
5/02 – 8/03 Charlie’s Dairy Princess
Petersburg, VA 23801
Supervisor: Charles Mabon
Positions held: Contract Delivery Specialist, Banquette Hostess, and Bartender in Training
This business closed 3/04 due to death of owner.
9/97 – 1/02 Domino’s Pizza LLC
Petersburg, VA and Richmond, VA
Supervisor: Robert Puckett, Levi C. Fields
Positions Held: Customer Service Representative providing telephone order processing, Telephone and Direct customer Service, and cash drawer Control. Senior Customer Service Representative providing Customer Service, telephone order processing, cash drawer control, food preparation, Shift runner as needed. Associate Manager in Training (MIT) providing Phone support, Customer services, order processing, order routing, cash drawer control, petty cash control, shift runner, delivery, purchase order processing, credit card processing, bank deposits, third party vendor ordering, online commissary ordering, inventory control, and store open/close office duties.
2/94 – 4/99 Knights Inn / Countryside Inn
Petersburg, VA 23804
Supervisor: Darlise Byers
Position Held: Front Desk Clerk, Night Auditor (Relief) providing switchboard operations, Guest and Information Services
7/95 – 6/96 J.C. Penney Styling Salon
Colonial Heights, VA 23834
Supervisor: Mikki Crump
Position Held: Hair/Nail Stylist providing hair and nail styling, housekeeping services, reception to include appointment setting, retail sales and other customer service duties as needed.
Education History:
10/93 – 10/95 Colonial Heights Beauty Academy
Colonial Heights, VA 23834
Degree: Cosmetology
9/89 – 6/93 Hopewell High School
Hopewell, VA 23860
Degree: Advance Diploma in Math and Science, emphasis of Business and Fine Arts
12/01 – 1/02 Domino’s Pizza Management Training
Course of Study included Personnel Management – Hiring Quality Team Members, Interviewing, and Effective Scheduling, Handling the Rush, Food Safety and Preparation, Sanitation, Inventory Control, online commissary ordering, third party vendor ordering, stock rotation, Safety and Security, Information Security, OSHA Requirements, Pre-Rush Preparations, Store Flow and Prioritizing, Principles of Effective Management, Conflict Resolution, Customer Satisfaction, Portion Control, Cost Flow Analysis – Fixed vs. Flexible Costs, Profit and Loss, and Customer Analysis for Specialty Advertising
09/6 – 11/06 Ace Hardware Ace University Training
Course of Study – Supervisory Training – Curriculum in Progress. Estimated Completion 6/07. – Curriculum incomplete – tenure terminated 5/07
Volunteer History:
10/03 – 6/04 Classroom parent for Ms. Mona Ewees second grade class at W. A. Walton Elementary School in Prince George County Providing administrative assistance, reading comprehension studies, humanity studies – what makes us different/what make us the same, global celebration studies, storytelling
Total Hours: 250
4/04 – Powers Memorial Baptist Church Provided theatrical makeup effects for Easter Cantata as performed by the Adult Choir and Drama Team ‘Rise Again’
Total hours: 36
12/04 – Powers Memorial Baptist Church Provided theatrical Makeup for Christmas Cantata for Adult Choir ‘2000 Decembers Ago’ and for JC Praize Team ‘Reason for the Season’
Total Hours: 15
4/09 – Powers Memorial Baptist Church – Provided Theatrical makeup for Easter Cantata 'Lamb of GOD' as performed by the Adult Choir.
Total Hours: 4
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