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Beverly
US-Florida-Orlando
10+ yrs
No
Yes
Inbound call customer service
To find a position to best use my talents.
I am interested in a position as a Personal Lines Representative, call center, other customer service positions or life/health sales and service within a salaried environment.
Experience
5/08 - 6/08 Leverage Connections
Start up new inbound call center section; taking credit card applications
1/20/08-5/2/08 Insurance Source Group
Contact clients currently with Citizens and offer alternate homeowners insurance.
07/06-11/07 Real Estate Support Systems
Duties included: Process errors & omissions renewals, answer customers questions; work with company underwriters to resolve renewal issues.
11/05-06/06 Research Marketing Group Inc.
Main duties: Phone qualifier for inbound phone sales.
06/05-08/05 AFLAC
I worked as Independent agent for AFLAC, selling supplemental products and servicing same.
02/14/05-05/04/05 Direct General/Florida No Fault
Primary duties included sale of auto insurance with optional products, taking in cash and balancing cash drawer; quoting and making changes as needed to existing policies.
05/17/04-10/15/04 Workman’s Auto Insurance Company Customer Service Representative in auto, duties included answering agent and customer as well as processing endorsements.
11/02-02/04 Countrywide Insurance Services
Customer Service Representative in personal lines; duties included answering telephone inquires and processing endorsement requests in a phone center environment utilizing company systems.
04/01-11/.02 Pace Insurance Inc.
Customer Service Representative in personal lines; duties included process new mail, computer quoting on web sites, endorsements processed on web sites and by fax,
handle telephone calls and upload new business.
10/00-01/01 Florida Chartered Insurance Services
Customer Service Representative in personal line; duties included answering and
distributing incoming phone calls, process service work and quoting on websites.
4/94-10/00 Tucker & Branham Inc.
Customer Service Representative in personal lines; duties included online endorsements, upload new business, update manuals, input to XENIX system , update rating computer.
1/90-4/94 Pace Insurance Inc.
Customer Service Representative for personal lines; responsible for manual rating, process new mail, handle telephone calls, transmission of new business and endorsements by computer.
06/87-11/89 Singleton, Hutchinson, Wingo, Inc.
Customer Service Representative in personal lines; responsible for manual rating, process mail handle telephone calls, input policies to interfaced computer system and verify same.
4/84-4/87 Independent Fire Insurance Company
Audit/Control Clerk; duties included entry of new business in homeowners, mobile homeowners
and standard fire lines, process policy change endorsements, communicate with agents, rating bureau and company personnel on rating differences, maintain rate manuals in all States.
3/78 – 4/84 George Washington Life Insurance Company
Calculation/Rate Clerk; duties included correspondence with policyholders and agents,
calculation of dividends and application of same, issue manual polices.
License 440 Education Attended Englewood High School Jacksonville, Fl 1972; LOMA 1, 2 & 3.
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