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JANETRA
US-North Carolina-Charlotte
Customer Service
SEEKING A POSITION IN THE CUSTOMER SERVICE FIELD WITH A PROGRESSIVE COMPANY WHERE MY INITIATIVE AND ACCOMPLISHMENTS WILL BE THE BASIS FOR MY ADVANCEMENT AND GROWTH.
Experience
BI-LO
May 2003 - Present Customer Service/ Baker Charlotte, NC
· Greet, assist, and guide customers
· Assists customers with ordering cakes and breads via telephone
· Prepare products for baking, includes setting, proofing, thawing, cutting, baking and cooling
· Bakes rolls, pies, cookies, breakfast items(danishes etc.) artisan breads, crusty breads etc.
· Pack and display products according to Bi-Lo's standard practice and production guidelines
· Prioritizes and plans production to maximize efficiency, meet customer demands, and minimize shrink
· Maintains records of production, shrink, sales and inventory
· Assists with the replenishment of merchandise on the sales floor including filing merchandise, use of hand held pricing tools and/or hand held computerized scanners, assisted in setting up displays and/or advertised items and keeping all merchandise available for customer purchase
· Keeps all cases and shelves clean, well stocked and properly rotated
· Maintains accurate retail pricing and signage/ back stocked areas and coolers
· Responsible for providing great customer service through product knowledge and recognition in fresh baked breads and sweet goods(deli, bakery and prepared foods)
· Assists in unloading bread products and other merchandise from freezers
· Operates a scanner/cash register system scale while handling cash
· Knowledge of price book, ordering, and PLU’# (Price Look Up)
Clarke American
January 2005 - June 2006 Customer Service Representative Charlotte, NC
· Inbound call center
· Processed 80-120 calls daily
· Point of contact for customers and bank reps questions and concerns through research and resolution
· Handled customers and bank reps calls in a high quality manner in a fast paced inbound/outbound call center environment
· Processed customers and bank reps check orders/data entry
· Responsible for issuing credits and returns to customers accounts/tracked orders, packages, and customer calls
· Accessed and updated customers account information
· Maintained accurate and complete records of all call activity, processed cancel/change requests, requested reprinting of checks
· Responsible for filing customer complaints, comments, product request or issues(quality of product)
· Provided education and support regarding products and services while offering appropriate products and services to meet customers needs
· Cross sells and up sells check products and coordinating non-check products (wallets, organizers, check covers, calculators etc.)
Sally's Beauty Supply
July 2002 - April 2003 Customer Service/Cashier Waukegan, IL
· Greeted, assisted, and guided customers
· Ordered hair stylist(salon equipment) via telephone
· Provided customers with information on hair care products/services
· Responsible for holding the key to the safe and depositing overnight currency into the company's bank
· Shipment, receiving, inventory, priced merchandise, stocked and restocked shelves, Plano grams
· Filed store receipts, cash and credit card receipts, bank transactions, and hair stylist (salons) complaints or general inquiries on hair styling products and salon equipment
· Accurately and efficiently checked out customers and hair stylists manually using a cash register system
· Processed merchandise returns and exchanges
Education
Olympic High School
June 2002 High School
Sports Medicine Charlotte, NC
Skills
· Type 40-45 wpm
· Proficient in all Microsoft Programs
· Excel, Word, Powerpoint, Office etc.
· General office experience
· Fax Machines, Copiers, Filing documents etc.
· Multi-line telephone
· Lotus Notes
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