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Administrative Assistant/Customer Service Representative Resume
Luane
US-Connecticut-New Haven
10+ yrs
No
No
Customer Service Representative
Seeking a long term career.
LUANE M. SALVATORE
49 Edgecomb Street
Hamden, Connecticut 06517
(203) 230-8280
Lipmove0@aol.com
Objective: A position in a company that provides challenges with advancement potential.
Skills: PC and mainframe computer skills, Outlook, Word, Excel, Complaint Handling & Resolution, Order Fulfillment, Sales Administration, Numerical analysis, Customer Satisfaction Enhancement, Sales Forecasting, Teambuilding, Sales, Relationship Development, Cost-Reduction Strategies, Sales & Margin Improvement.
Assets: Intelligent, creative, quick to learn, sense of humor, decision maker, noted for unique new solutions.
Experience:
05/06–02/09 Unger Enterprises, Bridgeport, Connecticut
Professional Cleaning Tool Manufacturer
Customer Service Sales Administrator
Account Admin for 22 States,& All National Food Service Accounts US , Sales, negotiate, order entry, bids, quotes, inbound and outbound phones, dealing with end-user and business owners, marketing, promotions, collections, returns, up selling strategies, payments, consumer affairs, claims, credit, relationship building, support outside sales staff, tradeshows, developed new accounts.
• Increased sales, & satisfaction. Added record amount of new accounts. Help create and design new market. Top commissions.
10/98-02/06 Dermatologic Cosmetic Laboratories, East Haven, Connecticut
Cosmeceutical Manufacturer
Senior Customer Service Sales Administrator/ Physician Marketer
Sales, marketing, leads, inbound and outbound phones, developed key sales materials, relationship building , developed new accounts, returns, consumer affairs, credit, tradeshows, technical information to physicians and end-users, quotes, email, and reports, developed fresh strategies for marketing new sectors.
• Increased existing customer sales, & satisfaction. Added 42% new accounts.
10/97–8/98 Michaels Company, Sacramento, California
Furniture Manufacturer
Customer Service Supervisor
Manage commercial accounts, responsible for 2 employees, returns, order entry, consumer affairs, credit, sales, custom orders, ship expediting, hiring, and reports. Support outside business owners.
• Increased customer satisfaction. Was promoted
7/96-10/96 Uchida of America, Torrance, California
Art Supply Manufacturer
Customer Service Representative
Manage commercial accounts, export documentation, returns, claims, order entry, quotes, shipping, invoicing, consumer affairs, credit.
• Increased Canadian sales by 35%.
5/94-4/96 Cencor Services, Hudson, Ohio
Employment Service
Customer Service Representative
Manage commercial accounts, quotes, order entry, sourcing, allocate product, routing orders, shipping, invoicing, inventory control, export documentation, returns, and claims. Was employed for duration at RBW a wheel nut manufacturer.
• Exceeded monthly sales and shipping goals.
6/91-8/93 Barco of California, Gardena, California
Medical and Commercial Uniform Manufacturer
Production Planner
Manage inventory, sales forecast, sourcing, style deletions, allocation, size distribution, buying, and records
maintenance. Issue management reports.
• Cut production costs by 15%.
Customer Service Representative
Telemarketing-inbound/outbound, supporting field sales reps., expediting, order entry, routing, Allocations, invoicing, export documentation, returns, claims, and promotion development.
• Increase sales by 20%. Received awards for sales performance. Organized and implement International sales effort. Promotioned.
11/84-4/90 National Car Rental, Los Angeles, California
Car Rental
Quality Service Leader
Sales, reservations, contracts, cashiering, revenue recaps, auditing, purchasing, credit, collections, lost and found,
customer relations, consumer affairs, policies, forms, training, numerical analyses.
• Top sales person for 2 years. Award for reduction of non-conformance. Planned and implemented a
lost and found department. Received several promotions.
Education:
South High School, Torrance, California
El Camino College, Gardena, California
Associations:
CSMA – Customer Service Measurment Association
CCI- Customer Care Institute
CSBA- Customer Service Benchmarking Association
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