Project Manager/Business Analyst Resume
LOG IN OR REGISTER TO CONTACT ME
This button will open the login/register page in a new tab. After logging in, come back to this page and refresh your browser.
Resume:
PROFILE
> Business analyst with proven ability to successfully work within full software development lifecycle to identify best business, organization and operational solutions.
> Demonstrated project management skills to facilitate on-time and cost-efficient project completion.
> Ability to facilitate and engage cross-functional project teams across multiple locations.
> Proven time-management skills to manage and prioritize multiple concurrent projects.
> Communication skills to effectively negotiate and facilitate requirements gathering discussions, deliver presentations and training programs to diverse audiences.
> Ability to develop and present classroom training programs tailored to business needs.
EXPERIENCE
Merrill Lynch Capital – Chicago, IL
March – August
Business Analyst/Project Manager
Business Analyst and Project Manager responsible for managing the full software development lifecycle for a series of web based customized off-the-shelf packages and in-house custom built business solutions to support information, decision making, and reporting needs of senior management, sales, marketing, finance and operations users. Application development was completed using Microsoft .NET Framework, ASP.NET, Microsoft SQL Server, JavaScript, VBScript, HTML, and CSS. Projects have ranged in duration from several weeks to over one year, with responsibility for multiple, over-lapping projects and project support.
Responsibilities
> Prepared statement of work, cost benefit analysis, risk assessment, project and resource plans, and managed project communications at all levels of the organization.
> Facilitated and mediated JAD sessions with development, business, and executive teams to elicit and analyze needs and define system specifications, prepared gap analysis, documented and defined business requirements, functional specifications, use cases, workflows, data models and data migration, and wireframes and design concepts, interacting with development teams to ensure successful development of requirements.
> Created QA and UAT test strategies, including regression and integration testing, wrote test scripts, end-to-end testing scenarios and test plans, managed testing, defect reporting and change requests.
> Planned and coordinated system releases with business, technology and infrastructure teams.
> Developed, documented, and implemented new processes and procedures across multiple business groups.
> Oversaw resolution of system issues through first line production support and coordination with technology teams.
Key Projects
> Custom enterprise-wide web-based customer relationship management system (CRM) used to optimize sales and marketing efforts, provide global sharing of customer, contacts, calling activity, and deal pipeline information, and enterprise reporting capabilities. The system, used by employees in the US and London managed deals worth over $B in commitments.
> On-line creation of outgoing disbursement forms with interfaces to ACBS lending system and Merrill Lynch’s sanction list databases to screen payees and their payment instructions prior to disbursement to ensure no funds transfer into accounts blocked by the U.S. Treasury’s Office of Foreign Asset Control (OFAC).
> On-line approval solution replacing paper disbursement approval process. The application interfaces with multiple in-house systems including ACBS lending system to improve the efficiency and accuracy of the funding process by eliminating the manual routing of disbursement requests and manual validation of approval signatures, reducing operational risk due to approval by individuals without appropriate authority level.
> Solution providing reconciliation of incoming funds between external banking applications and ACBS lending system. If a match was found, system alerted the client of the potential suspicious activity triggering an investigation, reducing risk and facilitating more accurate processing and management of customer account balances and exceptions tracking.
> Web-based e-mail marketing communications tool to create and implement personalized, targeted e-mail campaigns in HTML and text formats. Used by in-house marketing staff, eliminating need to share proprietary customer information with outside vendors, to manage and send e-mail communications to over , subscribers.
> Web-publishing tool enabling skilled and unskilled content providers to create, manage, and publish intranet content allowing for real-time updates of business critical information. Defined style guide, usability standards, and search standards for consistency across multiple business units. Implementation of the tool reduced intranet releases involving technology developers from bi-weekly to semi-annually.
> Comprehensive, easy-to-use external website, providing Merrill Lynch Capital with its first Internet presence. Solution provided the business with a way to easily update and maintain content on a regularly scheduled release timetable with dynamic content and opt-in marketing capabilities. Secured domain name, addressed information, security and privacy issues relating to gathering personal contact information over the Internet, search engine optimization, and web trends reporting.
> Central repository of current healthcare industry data, accessible through a web-based portal used for data mining, streamlining the underwriting process, reporting, and improving business decision making.
Additional Projects
> Developed and led customized classroom training for internally developed applications.
> Conducted content research to gather product features, specifications, procedures and troubleshooting information.
> Conducted audience research to perform needs analysis related to learning materials required.
> Developed learning materials including traditional print and online resources.
> Recommended and implemented best practices, processes, and procedures for project documentation, review, and management.
> Development, review, coordination, testing and documentation relating to disaster recovery/business continuity.
Heller Financial, Inc. – Chicago, IL
November – January
Senior Associate – Business Development responsible for managing and promoting Heller Financial’s internal deal referral program. Managed program budget of $,.
> Conducted benchmark survey to measure program participation and implemented process improvements based on survey results.
> Developed internal and external program collateral and promotional and informational marketing campaigns to increase awareness and participation.
> Initiated internal direct mail campaigns -- both e-mail and mail based.
> Managed deal referral tracking and pipeline reporting.
> Designed and maintained internal intranet site.
> Established and marketed new channels for internal referrals.
Associate – Business Development responsible for implementing customized Pivotal Customer Relationship Management (CRM) solution to over employees located in domestic and international offices.
> Participated in review of mid-market CRM solutions, Request for Proposal, and final package selection.
> Gathered and defined user system requirements and participated in design configuration based on user requirements.
> Developed test cases for User Acceptance Testing.
> Managed data clean-up of multiple existing databases and participated in data mapping from existing databases to Pivotal Relationship CRM.
> Created customized training program, training database, documentation, and “ease-of use” tools for each business unit and trained over employees domestically and internationally.
> Designed, developed and implemented new business processes governing CRM utilization.
Marketing Associate responsible for working with -regional offices, internal creative services department and outside agencies (advertising, PR, direct mail and research) in the day-to-day management of marketing projects.
> Provided writing, editorial and project management for sales letters, collateral, presentations, and newsletters.
> Developed collateral and direct mail campaigns including design, proofing, approval process, press checks, quality checks and fulfillment.
> Plan and implement all conference / trade show participation and corresponding events.
> Assisted in on-going research on competition and market changes (including retail and manufacturing issues) and communicate to senior management and sales and portfolio teams.
> Assisted in research initiatives including annual market research study and the annual client satisfaction survey.
> Participated / provided input in marketing strategic planning.
> Developed tracking reports to evaluate results of marketing-related activities.
EDUCATION
BA Marketing - DePaul University –
METHODOLOGIES
Agile Software Development, Extreme Programming (XP), Rational Unified Process (RUP), Waterfall
SOFTWARE/APPLICATIONS
Microsoft Word, Excel, PowerPoint, Outlook, Access, Publisher, SharePoint, Project, Visio, FrontPage, Content Management Server; Adobe Photoshop, Dreamweaver; HP Quality Center v.; IBM Rational ClearQuest; Mercury Test Director; Crystal Reports; SQL Query Analyzer; Web Trends Analytics and Statistics; SalesForce CRM; Pivotal CRM, ACT!
PROFESSIONAL MEMBERSHIPS
> Project Management Institute (PMI)
> International Institute of Business Analysts (IIBA)
PROFESSIONAL DEVELOPMENT
> Project Management – Initiating through Closing a Project
> Managing Virtual Teams
> Six Sigma and Organizational Excellence
> Identifying and Confirming User Requirements
> Software Systems & Analysis
CIVIC AND COMMUNITY LEADERSHIP
Taproot Foundation – Seattle, WA
> Project Manager responsible for leading a Service Grant Team through a project\'s lifecycle ensuring team members work effectively together, managing project schedule and communications between the non-profit agencies, team, and Account Director and delivering a quality project to the non-profit agency.
Completed Project: Service Grant for ECOSS - Environmental Coalition of South Seattle: Basic Website
Current Project: Service Grant for Safe Streets: Donor Database
.jpg)