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Joanna
US-Florida-Miami
Key Holder
To find a satisfying and challenging position in which I can apply my knowledge, improve my skills and contribute to the effort of an organization to reach its goals.
Joanna Quintanarn8180 W 28th unit #208, Hialeah, Florida 33018rn305-794-6593rnJoanna_salce@hotmail.comrnrnOBJECTIVE :CUSTOMER SERVICErnTo find a satisfying and challenging position in which I can apply my knowledge, improve my skills and contribute to the effort of an organization to reach its goals.rnrnEXPERIENCE:rn • Extensive customer service experience.rn• Excellent interpersonal communication skills.rn• Ability to remain calm in crisis situation.rn• Skilled with Microsoft Office, and other computer applications.rn Fully bilingual.rnrnEMPLOYMENT:rn Payless Shoesource , Hialeah, FL 12/08-Presentrn Key HolderrnAssist the store manager in generating sales and Profits. In the absence of the store manager, supervise all sales associates. Opening and closing the store. Assist store manager in implementing all company merchandising directives.rnrn North American Airlines, Queens ,NYrn Flight Attendant 02/07-11/07rn Performed all necessary flight attendant duties. Responsibilities included assisting rnCustomers with special needs or requests. Meal and drink service. assisting pilots andrn Flight crew. And performing all relevant safety procedures.rnrn rnSpirit Airlines, Santo Domingo, Dominican Republic 11/04-6/06rn Customer Service AgentrnHandled airline tickets sales. Make reservations in the reservation systemrn rn Guess, Santo Domingo ,Dominican Republic 12/02-08/04rn Sales AssociaternApparel Salesrnrn Credinsa, Santo Domingo ,Dominican Republic 7/95-1/99rn Front Desk/Auxiliar SecretaryrnGeneral administration duties as well as payroll, accounts receivable and payable.rnrnEDUCATION :rnDominico Americano, Dominican RepublicrnBusiness Courses 2005-2006rnrn Apec High School, Dominican Republic Graduated 2000rn rn
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