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Cynthia
US-Colorado-Denver
AUTO CLAIMS DISPATCHER
Cynthia M. Everetts\\r\\n4600 W. Alaska Place \\r\\nDenver, CO 80219\\r\\n720.620.5919-cell\\r\\n720.963.7353-work\\r\\neveretts.cynthia@gmail.com\\r\\n\\r\\nDear Hiring Manager;\\r\\nI write to submit my qualifications for your consideration for your consideration.\\r\\nIn today\\\\\\\'s customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers. \\r\\nMy long term experience in the service industry has taught me how to meet and exceed both internal and external customer\\\\\\\'s expectations with service that sells! I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. \\r\\nPositioning a company for better exposure and greater marketability is a task that I have performed with success many times. I have been the proud recipient of nominations, awards and glowing letters of recognition for the superior service I have provided for customers and clients. \\r\\nI am an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams\\\\\\\' self-confidence and training them to build the business by improving their people skills. \\r\\nIt would be a pleasure to interview with you in regards to the Customer Service Manager vacancy at your company and I look forward to hearing from you soon. \\r\\nVery Sincerely, \\r\\nCynthia M. Everetts\\r\\n\\r\\n\\r\\n\\r\\n
Cynthia M. Everettsrnrn720.620.5919rneveretts.cynthia@gmail.comrnrnrnrnrnOBJECTIVErnrnCustomer Service Supervisor in a call center sector where my years of progressive experience in the industry can add value to a customer-centric team. rnrnrnrnrnrnPROFILErnrn Fully committed to providing the highest possible standards of customer service and support. rnrn Team leader with a proven ability to train, supervise, motivate, and evaluate customer service representatives. rnrn People oriented; enjoy working directly with customers and the general public. rnrn Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. rnrn Understands and appreciates the importance of a job well done. rnrnrnrnrnrnPROFESSIONAL EXPERIENCErnrnTravelers Insurance, Greenwood Village, CO April 2006-CurrentrnAuto Claims Dispatcherrnrn Identified and made recommendation for process improvements rnrn Collaborated with management team on the implementation of organizational policies and procedures. rnrn Monitored the performance of personnel to ensure a productive work environment. rnrn Managed the field assignments of claims, in conjunction with claims representatives to ensure timely and courteous handling of claims and assisted in training field and office personnelrnrn Motivated employees to achieve personal goals and to consistently meet expected quotas.rnrn Built a teamwork environment that encouraged hard work and collaboration. rnrn Ensured workflow efficiencies, customer service excellence, and quality assurance. rnrnrnrnrnrnPROFESSIONAL EXPERIENCE (Continued)rnrnJune 2005-April 2006rnCWH Research, Inc.rn9360 Teddy Lane Suite 203rnLone Tree, Colorado 80124rnVoice: (303) 617-3433rnFax: (303) 617-3436rncwhms@cwhms.com rnTesting Coordinatorrn Managed and Coordinated testing events for over 100 police and fire departments nationwide.rnrn Resolve issues involving account discrepancies, product delivery and invoicing for services.rnrn Planned, developed and implemented cost-effective shipping procedures to handle business growth.rnrn Train and motivate client representatives in areas of test integrity and security.rnrn Exercise a mature, diplomatic approach to resolving problematic issues; put customers at ease. rnrn Worked diligently to ensure test integrity and security of test materials.rnrn Cultivate strong customer relations and client loyalty as a result of dedicated customer service. rnrn Establish rapport with shipping carriers to ensure secure, cost effective transport of test materials.rnrn Scoring and delivery of scores for candidate tests to client in order to meet hiring deadlines.rnrnrnrnrnrnrnrnSports Authority, Englewood, CO July 2002-June 2005rnrnPurchasing Assistantrnrn Managed and trained store personnel in areas of supply order processing and record keeping. rnrn Interfaced directly with vendors to facilitate ordering/shipping and timely delivery process. rnrn Coordinated inventory control and processed product orders based on production of monthly, quarterly and annual budgets for 400 retail locations, nationwide.rnrn New store opening order processing and closing store inventory reduction management.rnrnrnrnrnrnrnrnrnrnrnrnrnrnrnrnrnrnPROFESSIONAL EXPERIENCE (Continued)rnrnAsset Protection/Team Lead Warehouse Facility (also Sports Authority) rnrn Lead a team of Asset Protection personnel in retail sporting goods warehouse facility, managing firearms and high dollar LTL distribution. rnrn Responsible for maintaining detailed logs and inventories, monitoring of LTL truck loading/unloading, secure facility. rnrn All reports regarding accidents, incidents and injuries were produced from investigation to conclusion.rnrn Developed and maintained an on-time delivery process. rnrn Maintained and tracked security seals on all deliveries to prevent tampering or theft.rnrnrnrnrnrnColorado Mills Mall/SSDI August 2005-November 2005rnrnEmergency Dispatch Supervisor –Temporary Contractrnrn Research/Development/Implementation of dispatch personnel rnrn On-Site Dispatch Supervisor during construction to openingrnrnArapahoe County Sheriff’s Office November 1999-April 2002rnrn911 DispatcherrnrnTraditional/typical emergency dispatch duties in a county jurisdictionrnrnAmerican Medical Response June 1999-November 1999rnrnEmergency Medical DispatcherrnrnTraditional/typical emergency medical dispatch dutiesrnrnrnrnrnUnion Pacific Railroad November 1997-June 1999 rnrnDispatch Team Lead/Supervisor for Railroad Police Communications CenterrnrnTraditional/typical emergency dispatch duties in an inter-state jurisdictionrnrnrnrnrnrnrnrnrnrnrnrnrnrnrnrnrnrnrnrnrnrnrnrnrnrnrnrnrnrnSKILLS and TRAININGrnrnrnrnrnrn MS Wordrn rnrn rnrn Word Perfectrn rn Outlookrn rnrn rnrn Excelrn rn MS Officern rnrn rnrn Windows rn rn AS/400rn rnrn rnrn TDDrn rn METs linern rnrn rnrn CAD systemsrn rn PBXrn rnrn rnrn Scheduling rn rn Policies & Proceduresrn rnrn Team building skillsrn rn Expert customer servicern rnrn Report writingrn rn Diversity/Sensitivity training Paralegal/Legal Secretaryrn rn Training and Team Building for incumbent and on-boarding personnelrn rn Research, Development and Implementation of Training Programsrn rnrnrnrnrnrnrnrn
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