Certified Nurse Assistant Resume
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Resume:
Qualification Highlights
• Remain calm and professional throughout critical incidents
• Proven record of reliability and responsibility
• Strong analytical skills, capable of assessing conditions and implementing appropriate intervention
• Thrive in both independent and collaborative work environments.
• PC and Microsoft Office literate
• Quick study with an ability to rapidly achieve organizational integration, easily assimilate job requirements and aggressively employ new methodologies.
• Flexible and adapts easily to new situations and enjoys a challenge
• Energetic and self-motivated team player/builder
• Volunteered at Coler – Goldwater Specialty Hospital and Nursing Facility
• CNA state certification # E
• At ease in high stress, fast-paced environments with emerging and multiple responsibilities
Education
Medgar Evers College | CUNY | Major: Biology | Anticipated graduation date: June:
Professional Experience
Verizon | YC, NY | - – -
Sales/Customer Service Rep.
• Indirectly manage a staff of over sales representatives
• Assistant to Help-Desk supervisor
• Exceeded monthly sale objectives by %
• Provided attentive and personal service; generating reputable numbers of return customers
• Front- Line client services exercising sound judgment to resolve a myriad of consumer issues and disputes
• Effectively marketed new product offers to increase customer retention rate
• Trained staff members to effectively meet monthly sales objectives
• Trained on specs for a variety of high speed internet operation systems
• Manage product database systems to place orders, address billing issues and research product information
• Resolve escalated issues by determining and addressing the customer’s/vendor’s needs
The Church of Saint Mark | Brooklyn, NY | - to -
Executive Assistant
• Reported directly to CEO
• Assisted in managing seamless day-to-day business operations
• Met weekly with CEO to establish, assess progress of and implement operational goals
• Responsible for analyzing and implementing process improvements on operational functions
• Ensure the accuracy and timely delivery of reports to staff
• Liaise with various departments including but not limited to Personnel, Billing, and Maintenance to improve operational performance
• Handling of and responding to daily inquires regarding overall performance of organization from patrons, staff and CEO
Skills
Operating Systems: Windows /NT///XP/Vista
Software: Microsoft Excel | Word | Power point | Lotus Notes
Databases: SOP | Livewire |ICRIS | FIOS
Business: Customer Service | Leadership | Multi-Tasking ability | Excellent Interpersonal, Oral and Written
Communication | Follow-up | Project Management | Organization and Team building| Liaison
References: Available Upon Request
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