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Mary Virginia
US-Illinois-Chicago South
Manager
To find and organization that will benefitfrom my skill set and experiences and where I can make a difference by providing solutions moving the organization in a positive direction.
Mary Virginia Kaczmarek-Kulbidarn15345 Heather Court rnOrland Park, Il 60462rnHome: 708-614-7434rnCell: 708-732-8754rnmvkk58@sbcglobal.netrnrnSKILLS SUMMARY 16 years progressive management experiencern Proven project management experiencern Skilled in team development, employee motivation, conflict resolution, flexibility to changern Customer focused, results driven, attentive to details, observant of deadlinesrn Proficient in Microsoft Word, Excel, PowerPoint, Access, Outlookrn Six Sigma Black Belt certificationrn Yellow Belt trained in Lean Manufacturing practicesrn Call Center ManagerrnEMPLOYMENT NuArt, Inc. Bedford Park, IL August 1988 - January 2009rn Manufacturer of custom printed products and Imprinter of special occasion announcementsrn Operations Manager -Manufacturing Division October 2006 January 2009rn Responsible for managing a $2,000,000 labor budgetrn Facilitated implementation of an order tracking system improving real time order location by 75%rn Managed a staff of 2 supervisors and 25 production employeesrn Initiated daily cycle counts to control Warehouse inventoriesrn Facilitated the automation of the boxing area reducing labor by $50,000rn Developed daily labor spreadsheet providing the opportunity to monitor labor/sales ratios more accuratelyrn Developed and implemented hiring plan for seasonal staffing needsrn Cross training of production staff reduced COG labor by $60,000 rn Developed and implemented quality standards for all production areasrn Developed and implemented procedures toward certification under the Forest Stewardship Council guidelinesrnrn Project Manager January 2006 September 2006rn Six Sigma Black Belt Training and certificationrn Identified issues contributing to waste and implemented changes reducing wastern Conducted quality training sessions and improved quality awareness in all production areasrn Implemented quality check standards reducing waste by 5%rn Office Manager Imprinting Division January 1992 December 2005rn Facilitated implementation of a paperless order entry and filling system reducing call time by 35%rn Managed a staff of 3 supervisors and up to 50 call center employees to insure customer expectations were achievedrn Established weekly sessions with Production to improve communicationrn Implemented an internal order tracking system that provided real time information to call center employeesrn Developed training manuals for seasonal employees to insure quality standards were maintainedrn Conducted training sessions for permanent and seasonal employeesrn Revised production standards reducing abandoned calls by 10%rn Customer Service/Order Entry Supervisor Imprinting Division August 1988 December 1991rn Supervised staff of 10-30 call center employeesrn Conducted interviews for permanent and seasonal positionsrn Developed training materials and conducted sessions for new employeesrn Cross trained Customer Service and Order Entry resulting in a reduction in customer wait time by 30%rn Monitored employee performance, administrated disciplinary actions ,prepared and conducted rnperformance evaluationsrn Resolved customer disputes when necessaryrn Coordinated with production the handling of special orders in excess of $20,000rn Facilitated department upgrades for computer equipmentrn Avery Label Company Elmhurst, IL June 1981 March 1988rn Manufacturer of pressure sensitive label material for the automotive, durable goods, consumerrn packaging and testing agency marketsrnrn Technical Service Representativern Performed laboratory aging tests and recommended products meeting application requirementsrn Conducted customer visits to present testing results and to review conditions for future applicationsrn Coordinated division submissions of new products to Underwriters Laboratories, American Gas rnAssociation and Canadian Standards Association for testing and approval rnEDUCATIONrn B.S. - BiologyrnUniversity of Illinois-Chicagorn
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