The Most Visited Job Board for Women
- Featured in the Wall Street Journal
Status: Logged Off
- Featured in the Wall Street Journal
Status: Logged Off
Search All Resumes | Submit Your Resume | Search Jobs
Administrative Assistant Resume
Inside/Outside Sales Representative Resume
Sales/Project Coordinator Resume
Mary Virginia
US-Illinois-Chicago South
Manager
To find and organization that will benefitfrom my skill set and experiences and where I can make a difference by providing solutions moving the organization in a positive direction.
Mary Virginia Kaczmarek-Kulbida
15345 Heather Court
Orland Park, Il 60462
Home: 708-614-7434
Cell: 708-732-8754
mvkk58@sbcglobal.net
SKILLS SUMMARY 16 years progressive management experience
Proven project management experience
Skilled in team development, employee motivation, conflict resolution, flexibility to change
Customer focused, results driven, attentive to details, observant of deadlines
Proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook
Six Sigma Black Belt certification
Yellow Belt trained in Lean Manufacturing practices
Call Center Manager
EMPLOYMENT NuArt, Inc. Bedford Park, IL August 1988 - January 2009
Manufacturer of custom printed products and Imprinter of special occasion announcements
Operations Manager -Manufacturing Division October 2006 January 2009
Responsible for managing a $2,000,000 labor budget
Facilitated implementation of an order tracking system improving real time order location by 75%
Managed a staff of 2 supervisors and 25 production employees
Initiated daily cycle counts to control Warehouse inventories
Facilitated the automation of the boxing area reducing labor by $50,000
Developed daily labor spreadsheet providing the opportunity to monitor labor/sales ratios more accurately
Developed and implemented hiring plan for seasonal staffing needs
Cross training of production staff reduced COG labor by $60,000
Developed and implemented quality standards for all production areas
Developed and implemented procedures toward certification under the Forest Stewardship Council guidelines
Project Manager January 2006 September 2006
Six Sigma Black Belt Training and certification
Identified issues contributing to waste and implemented changes reducing waste
Conducted quality training sessions and improved quality awareness in all production areas
Implemented quality check standards reducing waste by 5%
Office Manager Imprinting Division January 1992 December 2005
Facilitated implementation of a paperless order entry and filling system reducing call time by 35%
Managed a staff of 3 supervisors and up to 50 call center employees to insure customer expectations were achieved
Established weekly sessions with Production to improve communication
Implemented an internal order tracking system that provided real time information to call center employees
Developed training manuals for seasonal employees to insure quality standards were maintained
Conducted training sessions for permanent and seasonal employees
Revised production standards reducing abandoned calls by 10%
Customer Service/Order Entry Supervisor Imprinting Division August 1988 December 1991
Supervised staff of 10-30 call center employees
Conducted interviews for permanent and seasonal positions
Developed training materials and conducted sessions for new employees
Cross trained Customer Service and Order Entry resulting in a reduction in customer wait time by 30%
Monitored employee performance, administrated disciplinary actions ,prepared and conducted
performance evaluations
Resolved customer disputes when necessary
Coordinated with production the handling of special orders in excess of $20,000
Facilitated department upgrades for computer equipment
Avery Label Company Elmhurst, IL June 1981 March 1988
Manufacturer of pressure sensitive label material for the automotive, durable goods, consumer
packaging and testing agency markets
Technical Service Representative
Performed laboratory aging tests and recommended products meeting application requirements
Conducted customer visits to present testing results and to review conditions for future applications
Coordinated division submissions of new products to Underwriters Laboratories, American Gas
Association and Canadian Standards Association for testing and approval
EDUCATION
B.S. - Biology
University of Illinois-Chicago
A job posting is required to contact candidates.
Click here to post a job now.
Library Application Specialist
Home Service Tech - Dev - Palos Verdes
Cox Business - Field Service Rep
Executive level income without Tension
Dogpile Web Search (COJ218366)
