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Contact Candidate


Name:

Penny

Location:

US-Washington-Seattle

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Web Project Manager

Personal Website:

Objective:

To secure a web-centric position that makes use of my experience and skills.

Resume Text:

Penny Jorgensen
3569 Shady Glen Lane.. - Greenbank, WA 98253 - 360-588-3239 – penny_jorgensen@yahoo.com
Online: http://whisperofthegods.com


Experience:


Web Project Manager – MSCOM – Vendor (Resources) Contract – 12/07/07 – Current

• Management of multiple web, content production and editorial projects simultaneously.
• Managed production, user interface design, usability testing, content writing and editing of multiple websites on various platforms.
• Responsible for all aspects of projects – financial, budget oversight, supervision of team personnel, client account management.
• Also worked as a content management PM when needed.
• Position is very client relationship centric..


Project Manager – Content, Editorial, Writing – Vendor (Lindsay Communications) Contract – 05/07 – 12/07

• Management of multiple web, content production and customer campaign projects for the Mid-market corporate management group at Microsoft.
• Managed production, user interface design, usability testing, content writing and editing of InDepth – an internal website tool to be used internationally by Microsoft subsidiaries.
• Managed production, user interface design, usability testing, content writing and editing of Campaign Execution – an internal website tool to be used internationally by Microsoft subsidiaries.
• Managed writing, editing, production and team coordination for customer Solution Briefs, White Papers and Case Studies.
• Am the main SharePoint Services and SharePoint Designer “go to” person for the group.
• Samples are available on request.


Senior Account Manager – Content, Editorial, Writing – Vendor (Entirenet, LLC) – 11/04 – 03/07

• Remotely managed up to 40 writers and editors in and responsible for a variety of technology projects within Microsoft.
• PM for technical writing/editing projects for white papers, technical solution briefs, case studies and non-technical materials. Manage all phases of project cycle and resources involved. Fill in when needed, too!
• Track technical writers, editors and production staff to meet metrics.
• Escalation point for all Microsoft field project managers and coordinators for content creation.
• Main SharePoint designer and developer in the group.
• Rigorous Monthly and Quarterly reporting, presentation and data analysis are required in a timely manner. Content creation performance, ROI, attrition, etc.
• Consistent on-plan revenue delivery, contractual negotiations, RFP, RFI and subsequent proposals.
• Created and managed Entirenet’s Online Portfolio site – literally, the company’s only marketing tool. (Accessible only to signers of the MS vendor NDA Agreement.) Managed projects outside of Microsoft; including T-Mobile online user-documentation.

Program Manager (Vendor Contract – Siemens Business Services) – Microsoft Learning (Content and Publishing) Division

• Completed a full website evaluation for the Instructor Resource Center that included a Usability Review, Functionality Review, Design Review, recommendations for the future, as well as creation of a user-friendly feedback mechanism that will be used to collect feedback from the greater user base.
• Produced all aspects of Academic Instructor Focus Group, including all logistics, discussion content, budget tracking and management, creation of feedback mechanisms, and creation of a feedback data collection database to be used for this, and future like events.
• Consolidated and managed integration of project management databases and Intranet content between MSL and MS Press (PubSched & PubMaster tools). Also tracked Production Scheduling.
• Use of MS Invoice, MS Shipping, MS PO (with I/O) system, worked with external vendor on expense reimbursement and honorarium payment.

Project Services Manager – Vendor (UpSell, USA) - 10/03 – 05/04


• Managed eight direct reports and three departments including Project Management, Customer Service and a Creative team. Fiscal responsibility for each of these departments, including profitability, resource management and work assignments. Functional and financial oversight of as many as 25 ongoing projects at any given time.
• Continued to manage our largest account - Microsoft - and was the primary Account Manager for the Microsoft Partner University, their Partner Channel online learning vehicle. This included proposing and designing new online training modules, documenting scope and requirements, pricing, vendor and contractor relations, bottom line financial management of each project and final billing/ reconciliation. Also included managing cross-functional activities, schedule management and project implementation.
• Responsible for procedure and process improvement and created the "Project Manager's Toolkit" that included 15 templates tailored to our business for use in project management to maintain continuity in our customer dealings.
• Managed the Microsoft Ready, Set, Go! program which is an eCommerce incentive program for the US Partner Channel sales force. Included all of the project management functions mentioned above for Go To Market campaigns.
• Responsible for design and implementation of Customer Service procedures that detailed the various requirements of the individual Microsoft Partner Types and trained personnel on this.
• Managed "Incentive Power!" program, the company's new turnkey eCommerce incentive solutions. Designed the interface and functionality, wrote documentation, privacy policy, terms & conditions, financial mgmt and rollout.

Wizard International, Inc. Mukilteo, WA – 03/01 – 10/03

Product Director (Marketing & Product Development) – Art Information Systems
• Responsible for a trio of software and eCommerce products falling under the Art Information Systems division of the company.
• I provided project management and control for department assignments, and assist in project definition, planning, implementation, and tracking for technical infrastructure enhancements and bottom line management.
• In addition to those responsibilities on the technical end of the spectrum, I was also responsible for development of product strategy and business planning, design of promotional strategy and brand positioning, short- and long-term forecasting, market research strategy and implementation, and outsource proposals.
• Lastly, I manage Content Administration and Digital Asset Administration.

PetWhere & PetNet Projects – 8/99 – 2/01

Marketing Manager – Bosack-Kruger Charitable Foundation (Cisco Systems Charity)
• Responsible for managing all Operational and Marketing functions as they relate to the existing PetWhere/PetNet Project, as well as co-oversight of software development.
• I was responsible for development of product strategy and business planning, design of promotional strategy and brand positioning, short and long-term forecasting, and market research strategy and implementation.
• Budget, proposal development, personnel, user training, marketing, public relations, customer feedback & service, technical support, and program alliances fell under my singular oversight.
• Wrote, designed, implemented, and edited Web site, as well as user documentation, marketing materials, and training guides.


Prior to my entry into the High Tech industry, I worked in the HVAC/R industry for seven years as a Marketing Rep and Regional Product Specialist. (The Trane Company Corporate and Field Operations)

Technologies & Skills:
MS Office Suite – all
Visio, VSS. Some .net platform experience
MS Project, Product Studio, SharePoint, SharePoint Designer, MOSS 2007, Expression Web Designer, FrontPage, Dreamweaver, CSS, HTML, XML Site Map creation
InfoPath
Adobe PhotoShop, Acrobat, PageMaker, Screen Capture, DreamWeaver (old eds), SWISH, FLASH Site Analytics, stats, optimization, keywords
Browser compatibility, usability



Education Community & Volunteer
BA – St. Norbert College Board of Directors:
PAWS, Spay Is The Way, FCSNP
U of WI – LAX – MBA Program Webmaster: Spay Is The Way, FCSNP, League of Education Voters – Organization and Foundation
MCP – U of WA - East Grantwriter: Whidbey Island Humane, FCSNP


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