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Dynamic professional and accomplished executive and personal assistant, capable of handling a wide range of administrative functions and consistently producing top-quality work. Proactive, "take-charge" professional with many years of success providing administrative support to senior managers in corporate sector. Works effectively and maturely in a fast-paced environment and consistently prioritizes tasks to meet deadlines. Excellent computer and interpersonal skills, initiative, attention to detail, and follow-through skills. Widely traveled. Possesses a unique cultural sensitivity that facilitates global collaboration. Sound knowledge of the English language, both written and verbal with excellent writing and editorial skills. Also fluent in French and Spanish.
Valerie Wilson Travel, Inc. New York, N.Y.
April 2007 October 2008
Executive Assistant to Co-President
Managed the agenda, travel arrangements, and meetings for Co-President (travels 80% of time).
Reviewed, responded to and prioritized all e-mails, voice-mails, correspondence of Co-President while maintaining appropriate level of professionalism.
Screen all calls for Co-President and schedule and prioritize return calls.
Write executive letters, memos, presentations, correspondence for Co-President to various levels within organization (line staff to senior management).
Coordinate and liaise with Errors & Omissions Insurance carrier regarding all claims.
Reardon Financial Group
May 2006 January 2008
Freelance Personal Assistant to Vice-President, Marketing & Sales
Worked flex-time to assist the Vice-President of investment company that caters to high-net-worth private equity clients and program sponsors who serve that market.
Financial controller, marketing assistant, copy editor as well as other administrative capacities.
Accor North America, Business & Leisure Hotels, New York, N.Y.
December 2000 February 2007
Office Manager and Executive Assistant to SVP of Sales for North America
Managed the agenda, travel plans, meetings, messages, translations, PowerPoint presentations, professional letters, etc. of the Senior Vice-President of Sales (who traveled 99% of time),
Maintained and improved professional environment while organization underwent restructuring.
Managed procurement for team of 38 sales professionals in 5 different US locations to include budget control, vendor negotiations and management of accounts.
Successfully managed office budget to bring costs down through more efficient practices of invoice processing.
Set up standard operating procedures through analysis, modification for efficiency and documentation for training purposes.
Managed administrative team by professional development, performance evaluation, coaching and mentoring.
Interfaced with various departments in order to successfully manage communication tools, security procedures and technical support.
Wrote and/or translated executive memos, legal contracts, marketing presentations, and corporate letters from French to English and vice-versa.
Reorganized office staff and resources to provide optimal and more efficient support of company executives.
Developed and implemented new employee orientation, which includes training, integration and global corporate view.
Quikbook, New York, N.Y.
November 1997 November 2000
Managed marketing department using professional development, coaching and mentoring.
Managed development and growth of marketing information that produced the companys first comprehensive marketing database.
Coordinated product managers and marketing consultants to develop a comprehensive marketing plan that resulted in relevant messages to target audiences.
Implemented standardized procedures for clearer product promotion via web site.
Co-lead data mapping for Business-to-Business extranet application, which produced a design that was key in installation.
Managed a national call center with annual volume of 18,000+ calls that decreased budget by 19% while increasing yield up to 15%.
Directed and motivated a staff of 25 agents and 3 supervisors and conducted monthly product presentations that resulted in a more productive sales force.
Created new pay structure with incentives tied to specific, attainable goals that increased retention by 5%.
Supervised implementation of new phone system by setting thresholds for optimum efficiency that resulted in a lower abandon rate and assisted in creating higher yield.
Compiled and analyzed client feedback of the existing rating system that resulted in a new, copyrightable product ratings project.
RIHGA Royal Hotel, New York, N.Y.
1995 - 1997
Guest Service Agent
Anticipated and accommodated guest requests and resolved guest problems.
Implemented and documented new training procedures to ensure consistency and efficiency.
Academy of Mount St. Scholastica, Atchison, KS
Director of Admissions
Expanded foreign marketability through proactive visitations and advertising campaigns in Mexico, Ecuador, and Panama that increased foreign student enrollment by 20%.
Conducted Market analysis, redesigned brochures and developed aggressive Marketing campaign that raised enrollment by 5%.
Conceived, negotiated and implemented radio and print advertising campaign that expanded customer base by a 60-mile radius.
Implemented proposal for re-design of Admissions procedures that resulted in the hiring of four new positions to service the increased customer demands.
B.A. in French and Spanish; The School of the Ozarks, Point Lookout, Missouri
Spanish Studies Diploma - Instituto de Filologia Hispanica, Coahuila, Mexico
French Studies Diploma - Universite de Francois Rabelais, Tours, France
Fluent in English, French and Spanish. Exceptional organizational and analytical skills. Process redesign and automation. Interviewing. Proactive management. Excellent interpersonal skills. Attention to detail. Word. Excel. SQL 7.0. Access. PowerPoint. Quickbooks. Pagemaker. Centrus Merge-Purge.
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