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Client Relations Consultant Resume
Special Projects Manager Resume
Debra
US-California-Long Beach
Sr. Engagement Manager
A permanent or contract position that allows me to actively contribute to the success of company services and increase in revenue.
RANGE OF EXPERIENCE
I am an experienced consulting professional with demonstrated success in building client relationships, establishing project strategy and deliverables; developing and delivering solutions; managing project resources and delivery teams. My skills include all aspects of engagement management including business development, strategic planning and project execution utilizing project management as a discipline. I am energetic, hardworking and resourceful. I bring structure, process improvement and mentoring to all engagements. I have managed custom and commercial software implementation projects. I have also participated in Business Development activities including proposal planning and preparation; design of development methodologies, budget formulation and analysis, research and analysis, and organizational management. I have managed some projects from inception to completion. Other projects were assumed with existing challenges - missed deadlines, poorly defined deliverables, etc. On these projects I re-established order and focus. I have enjoyed both types of experiences.
EXPERIENCE
Title Emp. Dates Employer
Senior Engagement Manager 06/2008 - present Fetch Technologies
Director of Business Solutions 01/2002 06/2008 Information Design Consultants, Inc.
Instructor Project Management 2002 - 2002 UCLA Extension Engineering & Information Systems
Consultant/Project Manager 08/1998 01/2002 Sierra Systems. - El Segundo, CA
Senior Project Manager 03/1997 08/1998 IMRI - Costa Mesa, CA
Application Architect 05/1995 03/1997 Ceridian - Fountain Valley, CA
Sr. Business Systems Analyst 02/1992 04/1995 Capital Group, Inc. - Los Angeles, CA
Senior Consultant 11/1989 to 04/1992 Price Waterhouse, Washington, D.C.
Management Assistant 1988 to 1989 City of Long Beach - Long Beach, CA
Project Manager 1988 Carnegie Mellon University - Pittsburgh, PA
EDUCATION
Information Technology Project Management (Certificate), Santa Clara University, 2001
M.S. Management & Policy, Carnegie Mellon University, 1988, Concentration: Management Information Systems/Operations Research
B.A. Political Science, University of California, Los Angeles, 1985
Continuing Education Courses in Information Technology (UCLA, CSU - Fullerton, NexGen SI, DigitalThink)
Association of Public Policy Analysts & Managers (Harvard University, University of Washington)
TOOLS AND PACKAGES
Productivity Tools MS Project/Project Server, MS Office Professional (Word, Visio, Excel, PowerPoint, Access, Outlook/Exchange), WBS Chart, PERT Chart Pro, SharePoint Portal Services
Package Software: SalesLogix CRM (Certified), Sage CRM, Sage FundRaising 50, Solomon IV Accounting, Quickbooks Pro (Certified), SDG Project Controller, TSO/ISPF, PSAM, CICS, Tesseract Human Resource Management, AMS Financial Management System, Docupace
Development Tools: RoboHelp, MS Access, COGNOS Business Intelligence Tools (Impromptu, PowerPlay), ERWIN, S-Designer (Process Analyst & Data Architect), Visual Basic, Crystal Reports, RUP, Dreamweaver/Fireworks, FrontPage,
Languages, DBMS & Operating Systems SQL, C++, C, COBOL, Natural2, DB2, PowerBuilder, SQL, Pascal, Common Lisp, SAS, Visual Basic, Microsoft Access, DBase III+, Informix, Paradox, DB2, MS SQL Server 6.5, Oracle, RBase V, Windows, O/S 2, Unix
EXPERIENCE AND SKILLS
Sr. Engagement Manager Fetch Technologies 06/2008 present
Established and sustained key Customer Relationship Manager duties such as day-to-day program management responsibilities for multiple, concurrent projects. Responsible for the overall direction of the Project Management Office; provided services to the Fetch portfolio of projects such as guidelines, planning, scheduling, costing, and risk assessment. Develop and maintain project management methodology, project standards and templates to ensure successful system and technology implementations. Promoted effective communications among Fetch Internal Teams and Client resources. Provided leadership to ensure that optimal technology-leveraging solutions are developed to address Clients strategic, business and operational goals. Directed projects through designated project managers, ensuring consistency with system strategy, and consistency of process across projects, and customer satisfaction with the deliverables. Provided effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fostered effective integration efforts with cross-department initiatives. Performed similar or related duties as required or directed. Analyzed program needs, developed detailed project plans, budgets and schedules, coordinated internal and external resources and managed personnel, time and materials required for successful and timely implementation. Aligned dedicated and matrixed resources to effectively and efficiently deliver successful solutions.
Sr. Consultant/Project Manager Information Design Consultants, Inc. 01/2002 06/2008
Key Roles: SMB Chief Information Officer: Provided technology planning and implementation services to small and medium businesses to support IT Infrastructure and Operations Support Systems. Provided client advisory and industry research services. Senior Project Manager: Provided leadership and management for all project phases; developed detailed project plans, budgets and schedules, and risk assessment; coordinated internal and external resources and managed personnel, time and materials required for successful and timely implementation. Provided program management and support services. Developed and maintained project management methodology, project standards and templates to ensure successful system and technology implementations. Directed projects through designated project managers, ensuring consistency with system strategy, and consistency of process across projects, and customer satisfaction with the deliverables. Performed similar or related duties as required or directed. Analyzed program needs, aligned dedicated and matrixed resources to effectively and efficiently deliver successful solutions. Packaged Software Implementation: Provided systems planning and implementation services for operations support software. Business Development: Responsible for business development and administrative operations of the consulting firm. Public Sector Clients include: City of Los Angeles Controller, Port of Los Angeles, Office of Finance, Los Angeles World Airports; Other Clients: Del Richardson and Associates, Assemblyman Curren Price, Benevolent Vision, The Strategic Benefits Group, American Medical Response.
Sr. Consultant/Project Manager Sierra Systems Group Inc. 08/1998 01/2002
Project Management Tasks: Prepared project proposal/charter including definition of project deliverables; prepared project plan (including resource assignments) and schedule using Microsoft Project. Supervised project team activities; monitored project tasks and budget. Performed quality assurance reviews on project deliverables. Facilitated issue resolution and scope management and provided change control as necessary. Other Tasks: Gathered requirements; Worked closely with the client to develop content for site pages. Using Macromedia web development tools created page layouts and templates and formatted site content provided by the client. Provided user training and support to client staff for FrontPage and Dreamweaver. Developed site plan including technical requirements including diagrams created using Visio. Key Projects: Intranet Site for a Training Department, Case Management System (Visual Basic), Online Help Application (RoboHelp), Information Technology Strategy Report, Risk Management Requirements Study, Digital Fingerprint System.
Senior Project Manager Information Management Resources, Inc. 03/1997 08/1998
Designed and prepared project deliverables; developed strategic plans and client recommendations, created and monitored project plans and schedules; prepared proposals and service agreements; planned and presented product demos. Selected and implemented internal accounting package (Solomon IV and SDG Project Controller). Taught Y2k Awareness and Project Manager Certification training. Acted as Technology liaison for clients: collected data from external sources, designed record layouts, prepared data requests, evaluated test data; verified data integrity; assisted external clients with data preparation and transmission. Collected and analyzed user requirements; developed conceptual designs, designed GUIs, application dialogues, and user reports. Designed and implemented data models and physical databases. Reviewed visual basic code and other deliverables prepared by project team. Participated in development team interviews to explain IMRI approach to analysis, design and implementation methodology.
Application Architect Ceridian Tax Service 05/1995 03/1997
Developed blue print for re-engineering of core business processes. Designed "technical process improvement" guideline and approach. Provide quality assurance and mentoring for re-engineering development projects. Managed the design and development of client/server application utilizing OOA/OOD techniques and S-Designor, PowerBuilder and PowerFrame. Designed and prototyped development methodology for client/server projects including analysis and design deliverables. Provided guidance and mentoring to other project managers and analysts. Performed general project planning and management tasks. Performed systems analysis and design for proposed enhancements to the existing applications. Managed and coordinated integration of Payroll and Tax Filing products: Developed requirements, test criteria, issue resolution process, and business process procedures. Participated in Quality of Work Life Circle - this team made company-wide recommendations related to accountability, training, and development.
Senior Business Systems Analyst Capital Group, Inc. 06/1992 04/1995
Managed and performed systems analysis for various application development projects (Performance Measurement, Portfolio Accounting, and Pricing). Developed work plans for analysis and design phase activities. Defined user and system requirements; developed logical data models; developed workflows, prepared conceptual design document. Defined and developed client deliverables. Provided end-user support resolving design issues. Developed test and usability criteria. Key member of Quality Function Deployment evaluation team. Served as a Subject Matter Expert on methodology. Performed research, prepared presentation materials (charts, graphics) for projects and proposals.
Senior Consultant Price Waterhouse 11/1989 04/1992
Projects included: Centralized Taxpayer Registration, Human Resource and Payroll applications. Performed systems analysis and design. Prepared program specifications and wrote programs in COBOL and Natural2. Prepared and executed unit and system tests. Developed technical and users' documentation, instructor's guides, training exercises and taught training courses. Developed and conducted post-implementation survey to identify system adaptation and organizational management issues. Provided leadership to documentation and training team members. Provided end-user support resolving design issues, transaction processing and technical problems during development and post-implementation. Planned the revision of the users' manuals and training guides. Performed research, prepared charts, graphics and documentation for projects and proposals.
Management Assistant City of Long Beach 1988 to 1989
Participated in a 1-year program designed to introduce City Management to recent graduates from public policy schools. Program included rotation through 4 departments. My rotations included: Police, City Managers Office, Budget and Human Resources. Key projects included: Budget Preparation and Support - Designed spreadsheets to facilitate budget preparation and analysis of departmental expenditures. Spreadsheets were designed for easy consolidation of departmental submissions into a comprehensive City Budget. Developed User Guide for budget spreadsheets. Provided end-user assistance for spreadsheet, database and word-processing packages. Risk Management Analysis - Performed risk management analysis of workers' compensation rates for the City. Developed a rate model to allocate the cost of self-insurance to City departments. Developed departmental methods and procedures for budget preparation. Reviewed employee classifications; developed risk rating and defined rating for each classification. Application Design Position Control - Designed the logical model and sample reports for the Police Department's position control system using Paradox. Prepared requirements definition, defined data requirements and created data dictionary. Prepared a project proposal to be used as the basis of an RFP to acquire a position control application. Lobbyist - Outreach and solicitation for support of Long Beachs high priority legislative issues such as pipeline regulation fees and mail order taxes. Created mailing campaigns, surveys and coalitions with other municipalities and organizations.
Project Manager H.J. Heinz School, Carnegie Mellon University 1988
Managed a joint project of the School and the Allegheny County Health Department (the project was to develop an automated inspection tracking system for the Bureau of Environmental Health). Managed the team's human resources, developed work plans and managed the client-team relationship. Anchored all project presentations, prepared client correspondence. Wrote signification portions of the project proposal and the project final report and negotiated the Memorandum of Understanding. Designed the logical data model and data dictionary for the Health Department Inspection tracking application using Rbase V.
PROFESSIONAL AND COMMUNITY SERVICE AFFILIATIONS
UCLA Alumni Association Board of Directors
UniCamp Board of Directors
Women In Technology International (WITI)
Project Management Institute
Microsoft Project Users Group
H.J. Heinz School Alumni Association (Carnegie Mellon University)
OTHER EXPERIENCE
Teaching Assistant, H.J. Heinz School, Carnegie Mellon University - Pittsburgh, PA 1988
Courses: Accounting, Management Information Systems for Public Managers
provided tutoring, taught review sessions, developed assignments/exercises and graded assignment and exams.
Interview Specialist, City of Los Angeles - 1989
Chaired civil service interview panels, coordinated panel interview reports and mediated scoring disputes. Provided expertise on City and Federal discrimination laws and Affirmative Action policies. Served as panel liaison to the City's examination analysts.
Administrative Intern - City Administrative Office, City of Los Angeles - 1985 to 1987
Key Project: Created DBase III+ application for tracking the office's responses to proposed legislation ( the volume of proposed legislation was 150 bills per month). Analyzed and investigated budget requests and prepared budgetary and fiscal reports. Other Tasks: Analyzed proposed contracts and legislation. Audited grant applications. Prepared operating manuals and annual reports.
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