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Facilitator/ Trainer/ Consultant Resume


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PROFILE

Accomplished Organizational Development professional with strong background in group process and building organizational capacity. Expertise in helping leaders and boards build stronger, more effective teams. Valued for helping teams think strategically and engage in meaningful conversations that allow for reflection and inquiry that lead to change. Exceptional facilitator and trainer, skilled at designing interactive processes that gain buy-in and commitment to action plans. Achieve sustained success by identifying common ground and using consensus building. Resourceful problem-solver with a broad skill base:

* Training and Facilitation: Design and deliver interactive, experiential workshops, such as: Facilitation Skills, Cross-cultural Communication, Tolerating Dissent, Developing Leadership Skills. Design and facilitate meetings and retreats to achieve desired outcomes. Manage training programs for professional development of consultants, facilitators and coaches in change management.

* Change management: Facilitate visioning, strategic planning, board development, customer service improvement, performance management. Help organizations align with their values, clarify goals, and identify obstacles to change.

* Mediation: Help people identify the interests behind their positions, and identify common ground.

* Coaching: Coach senior managers on performance management and effective communication.

ORGANIZATIONAL DEVELOPMENT EXPERIENCE

Selected client engagements (-present) include:

For-Profit
HART ASSOCIATES
Designed and facilitated program on “Becoming a Learning Organization” for senior managers of this medical billing company. Coached them on how to strategize and to motivate staff for future growth.

JOSLIN DIABETES CENTER
Designed Strategic Planning process working with senior staff, and facilitated full-staff retreat on mission and values clarification. Successfully engaged participants to gain their buy-in, which resulted in improved morale and improved staff performance. Provided coaching to VP and senior managers, focusing on performance improvement.

State & Federal Government
CRIMINAL JUSTICE INSTITUTE/ NATIONAL INSTITUTE OF CORRECTIONS
Designed and facilitated a weeklong meeting on Organizational Culture Assessment and Culture Change, for corrections officials, including wardens, superintendents, and change advisors. Guided participants to develop a process linking readiness for change, assessment, and change interventions. Facilitation resulted in improving the screening process and the assessment protocol.

DEPT. OF PUBLIC HEALTH DIABETES PROGRAM & OBESITY PROGRAM
Designed and facilitated a visioning process for both programs to analyze the current state and populations at-risk, and to determine priorities for the next five-year grant cycle. Facilitation process helped Obesity program get “unstuck,” and enabled both programs to develop grant proposals that were awarded CDC funding (Centers for Disease Control). Facilitation resulted in their developing a successful proposal which was awarded CDC funding.

MASS. TOBACCO CONTROL PROGRAM
Designed and facilitated meetings to create statewide strategic planning process to address disparities in tobacco usage. Worked with multiple stakeholders to gather data on tobacco-use in their community, barriers to change, and communication channels to enable prevention and treatment efforts. Designed retreat to share best practices in “Health Systems Change” for multi-state meeting. Designed meeting for multiple stakeholders to address the disproportional high rates of tobacco use in the LGBT population.

DEPT. OF PUBLIC HEALTH AIDS BUREAU
Consulted to Director of Human Resources: updated HR policies, revised Performance Management system, identified competencies for job descriptions, and created New Hire Orientation. Coached supervisors on giving performance feedback. Guided AIDS Bureau to create standards of excellence in customer service for MIS and Admin departments. As a result, Admin Support team won a Mass. State Achievement Award.

Non-Profit

BOSTON FACILITATORS ROUNDTABLE President -Present
Developed thriving professional learning community, focusing on best practices in change management, training and facilitation. Design programs and coach presenters to create dynamic interactive workshops. Increased membership by %. As a result, BFR has achieved distinction throughout New England as a high-quality organization offering excellent programs.

PATHFINDER INTERNATIONAL
Designed and facilitated staff retreat on process improvement, clarification of roles and responsibilities and improving communication between two units in this reproductive health organization. Used Appreciative Inquiry to improve proposal development process.

COALITION FOR A BETTER ACRE
Designed and facilitated retreat for board, staff and community leaders focused on clarifying roles and responsibilities and improving communication, which resulted in increased trust in their interactions, and more successful community organizing.

MASS. SERVICE ALLIANCE “EXECUTIVE DIRECTORS LEARNING GROUP”
Co-facilitated yearlong group of Executive Directors and consultants, using the participating organizations as case studies, dealing with growth management, succession planning, and development of partnerships and alliances. Delivered training on “Overcoming our Obstacles to Change.”

UMASS BOSTON
Serve as lead instructor for yearly summer workshop on “Collaboration and Organizational Change.” Teach “Methods of Group Participation”. Taught graduate course on “Organizational Change and Evaluation,” coaching students to carry out Action Research projects in their organizations.

IT/ BUSINESS SYSTEMS ANALYSIS EXPERIENCE

Provided systems analysis and software development for companies ((phone hidden)) including:
DPH AIDS BUREAU: Coordinated computer trainings, developed computer workshops.

WORK FAMILY DIRECTIONS (Customer Satisfaction information system)

MASS. SOCIETY FOR THE PREVENTION OF CRUELTY TO CHILDREN (case tracking system)

MISHAWUM HOUSING (Accounts receivable and payable)

WORLD HEALTH ORGANIZATION, Geneva, Switzerland.


EDUCATION

Master of Education, BOSTON UNIVERSITY, Cross-cultural Communication
BA, BRANDEIS UNIVERSITY, English

Professional training
HARVARD MEDIATION PROGRAM, Certified Mediator
COACH PEOPLE, Coaching for Excellence.
NATIONAL TRAINING LABS, Program in Organizational Development