Recruitment and Technical Support Resume
LOG IN OR REGISTER TO CONTACT ME
This button will open the login/register page in a new tab. After logging in, come back to this page and refresh your browser.
Resume:
SHARI K. FISCHER
Jacobs Ln.
O’Fallon, Missouri
Home Phone:
Objective: To secure a position where my previous experience and education can be utilized.
EDUCATION
Southwest Missouri State University, Springfield, Missouri
B. S., Business Administration with emphasis on Personnel Management and Information Systems
PROFESSIONAL EXPERIENCE
APC, O’Fallon, Missouri, September , to November , and March , to May , .
Job Competencies Special Project - assigning codes and competencies to all company job descriptions. Temporary position through Adecco.
Hunter Engineering, St. Louis, Missouri, July to August,
Corporate Recruiter – Build relationships with university, tech school and academic recruitment agency staff. Recruit and screen both exempt and non-exempt employees (including engineering and supervisory positions) using Monster.com, print ads, and through contacts with professional organizations. Recruit engineering students for company Co-Op program (Electrical, Mechanical, Computer Science, Purchasing, IT). Perform confidential recruiting of owner’s personal staff. Supervisory responsibility. Represent Hunter at career fairs. As a result of my efforts, the company’s turnover rate decreased from % to % annually.
Ceridian Employer Services, St. Louis, Missouri, // to //
Programmer, to //
Design and develop custom programs for Ceridian’s DOS and Windows legacy customers in a Virtual based environment.
Assist in the requirements gathering and system analysis to result in a detailed proposal and contract for services.
Responsible for the overall development of Incremental Services fee-based programming with the goal of enhancing and assisting the customer in adding to or removing functionality from the DOS and Windows legacy products.
Customization programming in AREV and OpenInsight.
Account Manager, San Francisco Process Improvement Group, to
Project management – organized customer requests and projects from initial phone call to completion.
Support high-risk “Top ” accounts – project was designed to increase customer satisfaction and improve customer retention.
Responsible for assigning requests and project to Account Executives, Technical Support Specialist team, or Professional Services.
Achieved th Quarter goal of % retention.
Support Analyst, Customer Service Center, to
Software and Signature Payroll support of customer account base including San Francisco, San Diego, Los Angeles, Seattle, Portland and Denver districts.
Diagnosed and resolved software, hardware, and networking issues for customers using the Premier, Encore, Ensemble, and Source products.
Researched and designed customization projects in Advanced Revelation platform.
Trained and mentored new Support Analysts on Advanced Revelation products during the roll-out of the Customer Service Center. Provided microproducts and payroll helpdesk support for entire CSC. Promoted to Senior Support Analyst in .
PREVIOUS WORK EXPERIENCE
– ABC Laboratories, Columbia, Missouri
Human Resources Administrator – Survey salaries of exempt positions in competitor labs. Develop and present training on completing performance evaluations and recommending salary increases.
– Storz Instrument Company, St. Louis, Missouri
Promoted to Employment Specialist – Recruit and interview exempt and non-exempt employees.
Started as Human Resource Systems Coordinator - Maintained HR- (Ceridian) human resource information system. (Storz is now Bausch & Lomb)
– Gelco Truck Leasing, Chesterfield, Missouri
Human Resources Assistant – Compile and analyze compensation information. Interview and recruit exempt and non-exempt employees.
– Venture Stores, St. Ann, Missouri
Wage and Salary Analyst – Compile and analyze compensation information.
Develop and maintain compensation database using dBase II.
ADDITIONAL TRAINING
Completed courses for MCSE (Microsoft Certified Systems Engineer) Certification at New Horizons Computer Learning Centers. Certification pending.
Completed graduate courses toward MBA.
.jpg)